care credit synchrony bank contact

Dell Business Credit. Custom payment solutions designed to maximize cash flow flexibility.Δ. Low monthly payments; May help build your business credit profile. I'm a good customer and have paid the minimum balance due on time every month. Synchrony Bank that handles all 'Care Credit' cards - USERS BEWARE. 89 years of history, built one customer at a time. One of the premier consumer financial services companies in the U.S.

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Credit card issuers offer customer assistance in response to coronavirus

As COVID-19 continues to threaten public health and the U.S. economy, credit card issuers are offering assistance programs for cardholders who may be financially affected by the outbreak. These programs can help you remain in good standing with your issuer in the short-term and safeguard your credit score from long-lasting effects.

Here’s a rundown of what’s being offered so far and other options you may have if you face payment difficulties:

Issuer assistance

In response to the virus outbreak, several issuing banks have released statements regarding their ongoing monitoring and response for customers. For credit card holders specifically, here’s what each issuer stated:

American Express

Impacted American Express cardmembers can enroll in the issuer’s financial hardship program. Eligible cardholders can enroll in a short-term payment plan, which lasts up to 12 months, or a long-term payment plan, which lasts either 36 or 60 months.

Cardholders enrolled in both payment plans could receive lower monthly minimum payments and interest rates, plus certain waived fees. But there are some key differences between the two. Under the short-term payment plan, cardholders may be able to continue using the credit card, but with a reduced limit. Cardholders in the long-term payment plan cannot use their card while enrolled.

As long as you abide by the program’s guidelines, Amex will report your account to the credit bureaus as current.

Bank of America

Bank of America cardholders can request payment assistance by calling the number on the back of their card. According to an August 2020 report from the New York Times, Bank of America may waive payments but will not waive interest.


Customers experiencing financial difficulty can request payment relief online. If your current financial relief has ended, additional assistance may be available.

Capital One

Anyone experiencing financial hardship due to the pandemic should reach out to Capital One directly to work out a solution.

“We understand the concern and uncertainty people may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves,” a Capital One spokesperson said via email. “We also understand that there may be instances where customers find themselves facing financial difficulties. Capital One is here to help, and we encourage customers who may be impacted to reach out so we can discuss and help find a solution.


Impacted cardholders can request payment assistance by enrolling online. Previously, the issuer’s website stated that cardholders may delay up to three payments, but it no longer specifies the exact number of payment deferrals available. The website currently states that cardholders might “be able to defer a payment.”


Eligible Citi credit card holders may make use of “always on” assistance programs, which include credit line increases and collection forbearance options. Citi has also started allowing cardholders to use ThankYou points for minimum payments. While many issuers allow you to use rewards as a statement credit, you’ll typically still be required to make the minimum payment.

According to a representative from the issuer, cardholders are encouraged to reach out if they need assistance so Citi can work with them individually to understand their particular needs and ensure assistance accordingly. You can call directly or log into your online account to request assistance digitally.


In a 2020 statement, Discover said it “will be extending relief to qualified customers who are experiencing financial difficulty caused by the spread of COVID-19. Discover customers may receive assistance that can include support related to payment timing, fees and late payments.”

According to Discover’s website, card customers should call 1-800-497-2816 or send a message directly through the account center online or in the mobile app.

Goldman Sachs (Apple Card)

At the beginning of the pandemic, Apple Card customers could skip monthly payments without accruing additional interest charges. The issuer’s website no longer offers specific aid to cardholders and instead points people to customer service representatives.

Navy Federal

Navy Federal’s assistance program for members in response to coronavirus previously included credit card care credit synchrony bank contact increases. The website no longer mentions the specific relief the bank is prepared to offer.


Synchrony, which issues retail credit cards for many popular national brands like Lowe’s, Sam’s Club and PayPal, is available to assist cardholders impacted by the coronavirus and will work with customers individually, according to a statement via email.

Customers facing financial hardship should contact Synchrony and engage with the issuer’s customer service teams to discuss options. These may include evaluating credit limits to assist with purchasing power and waiving fees on Synchrony Bank deposit accounts as needed.

Wells Fargo

Wells Fargo customers experiencing hardship related to coronavirus and in need of assistance are can enroll online. The issuer is evaluating needs on a case-by-case basis.

Contact your issuer

If you’re facing financial hardship and finding it difficult to meet your payment minimums, some issuer-specific options may not be the best fit for you.

“I’d advise against forbearance unless you’re really desperate, because interest still accrues,” says Ted Rossman, industry analyst at Bankrate. “All that would do is get you out of paying the monthly minimum for a time, but you’d end up paying extra later on.”

Forbearance plans offered by your issuer may include postponing payments for several months, lowering monthly minimum payments or even eliminating some fees. But you should consider forbearance as a last resort. Reach out to your issuer first to discuss your individual circumstances.

“If you’re really in a pinch, contact your credit card company and explain your specific situation,” Rossman says. “Maybe they can offer you a better deal.”

“Most credit card issuers have off-menu options for those struggling financially,” says Bruce McClary, vice president of communications and spokesperson at the National Foundation for Credit Counseling. “All that’s required is to be honest about your circumstances when speaking with the account representative and asking direct questions about available short term hardship programs.”

Think about other options

Rossman recommends looking beyond your issuer for other options, as well. If you have an emergency savings, this may be a time that necessitates dipping into it. If your credit is healthy enough to qualify for a card with a zero percent introductory rate on balance transfers, jack trice parking map could help stave off mounting interest payments for a few months. You may want to look into a personal loan with a lower interest rate as well.

Learn more: What does zero percent mean?

Consider seeking assistance within your community, too. Look to resources such as community centers and places of worship or even friends and neighbors.

“If the issue is serious enough to last more than a few months to get back on track, or if your accounts are already seriously delinquent, it’s best to reach out to a nonprofit credit counseling agency like those affiliated with the NFCC,” McClary says.

This story was originally published March 10, 2020. As Bankrate continues to monitor credit card issuer responses to coronavirus, this page is updated.


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Read about your options for:

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We help our government, education, and healthcare clients achieve their missions, optimize their revenue, and deliver on their commitments to their customers and communities.

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Contact Synchrony Bank Customer Service

Synchrony Bank Phone Numbers and Emails

Toll-Free Number:

  • (866) 226-5638

    Savings Products, CDs and IRAs

Customer Service:

  • (866) 419-4096

    General Inquiries, FAQs and other helpful items

  • (866) 226-5638

    Savings Products, CDs and IRAs


  • (855) 875-1850

    Login, User IDs, Password Resets, Registration Assistance, or Website and Navigation


  • (866) 893-7864

    Manage Your Account

  • (800) 677-0718

    Open an Account

Credit Cards:

  • (866) 396-8254

    CC Partner: ABC Warehouse, American Signature Furniture, Art Van Furniture, US Appliance etc

  • (877) 317-5544

    CC Partner: ABT Electronics

  • (866) 634-8379

    CC Partner: Amazon

  • (800) 843-0875

    CC Partner: American Eagle Outfitters

  • (877) 222-6868

    CC Partner: Old Navy

  • (855) 520-0991

    CC Partner: PayPal

  • (877) 490-1787

    CC Partner: QVC

  • (855) 697-4555

    CC Partner: Rakuten

  • (800) 964-1917

    CC Partner: Sam's Club

  • (800) 250-5411

    CC Partner: Sleep Number

  • (844) 335-5909

    CC Partner: Synchrony Keybank mortgage sign on (866) 657-0376

    CC Partner: Tire Discounters, Synchrony Car Care

  • (877) 294-7880

    CC Partner: Walmart

Investors/ Franchasing:

  • (855) 818-3056

    Equity Investors

  • (855) 821-4534

    Fixed Income Investors

  • (866) 247-1651

    Shareowner Account Matters

  • (203) 585-6508


  • (203) 585-6143

    Media Relations

Small-Medium Sized Businesses:

  • (800) 333-1082

    Existing Partners

  • (800) 859-9975

    Healthcare Providers (Existing Partners)

  • (800) 300-3046

    Healthcare Providers (Prospective Partners)

  • (866) 838-0655

    Prospective Partners

Synchrony Bank Emails:

Investors/ Franchising

Equity Investors, Fixed Income Investors

More phone numbers and emailsLess phone numbers and emails

Synchrony Bank Contact Information

Synchrony Bank Online Chat:

Corporate Office Address:

Synchrony Bank

200 Crossing Blvd Suite 101

Bridgewater,New Jersey08807

United States

Other Info (opening hours):

Mailing Address for Savings, CDs and IRAs:

Synchrony Bank

P.O. Box 105972

Atlanta, GA 30348-5972

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Synchrony Bank Rating Based on 644 Reviews

Rating details

Product or Service Quality

Rating Details

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers


All 984 Synchrony Bank reviews

Summary of Synchrony Bank Customer Service Calls


04:08 AVG CALL


Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Synchrony Bank Customer Service?

Payments and Charges Question:

Account Question:

Cards Question:

  • “Help with reissue of new verizon credit card”
  • “Zulily credit card”
  • “Credit card stolen”

Request for Information Question:

  • “Question in my card”
  • “Need to speak with representive”
  • “Checking on my card”

Product/ Service Question:

  • “Loan”
  • “None of your phone numbers are working”
  • “Wondering why autopay isnt working”

Employment Question:

  • “Pay off loan”
  • “Payoff balance”
  • “My pay off”

Website/ Application Question:

  • “Credit application”
  • “Credit application status”
  • “Suspicious emails regarding an application”

Activation/ Cancellation Question:

Return/ Replace Question:

Shipping and Delivery Question:

  • “Did not receive my MasterCard”
  • “Tarjeta de crédito care credit”
  • “Tarjeta de amazon prime”

Staff Question:

  • “Customer service”
  • “I have attempted to use my car to pay for medical services and was declined” mankato motors volkswagen

Refund Question:

  • “Reissue a refund check”
  • care credit synchrony bank contact “Refund”
  • “I'm not getting my refund I would like a complete breakdown mailed to me from synchrony bank not Amazon” care credit synchrony bank contact

Other Question:

  • “Credit”
  • “Stale out dated Chequers received from your bank on behalf of Belks”
  • “IRA”


Synchrony Bank Terms of Service

Incorporated into this Online Usage Agreement by reference are: (i) all other policies described in the Site; (ii) the terms and conditions which govern the Products; (iii) all additional restrictions displayed on the Site, as this Agreement may be updated from time to time by the Bank; and (iv) the Online Privacy Statement applicable to this Site. This Agreement governs The User's use of the Site and the various services provided therein. BY USING THIS SITE, THE USER OF COMPANY SERVICES AGREE TO THE TERMS OF THE AGREEMENT JUST AS IF THE CUSTOMER HAD SIGNED IT. IF THE USER DO NOT AGREE TO ABIDE BY THE AGREEMENT, DO NOT USE THE SITE OR ACCESS MATERIALS FROM THE SITE. This Agreement applies exclusively to The User's access to and use of the Site and does not alter the terms or conditions of any other agreement The Client of Synchrony Bank may have with Bank, including any Product agreement.

care credit synchrony bank contact To read more:

Synchrony Bank Privacy Policy

Synchrony Bank is committed to protecting The User's privacy at all times. Please read this Online Privacy Policy (the "Policy") carefully before using the Synchrony Bank ("Bank") website or mobile application (the "Site"). The Bank, a federal savings bank headquartered in Utah, is the owner of the Site, although software, hosting and other functions and content may be provided by the Bank's service providers, affiliates or business partners. The Bank does not knowingly solicit information from, and does not knowingly market any products or services to, minors or non-U.S. residents. This Policy applies solely to information that visitors provide through this Site. This Policy does not apply to other data Synchrony Bank collect, including data collected on other websites or mobile applications, such as separate websites or mobile applications operated by Company's affiliates or business partners, or information visitors may provide to through unsolicited email or other means.

To read more:

Synchrony Bank FAQ

To read more:

Top Synchrony Bank Services

Customer Care, Banking Service, Loan

Top Synchrony Bank Products

Credit Card, Account, Tjx Rewards Credit Card

Synchrony Bank Pros and Cons

Pros: Disgusted, No pros, Noihing, Answered the phone, There are pnc bank college student credit card pros to synchrony bank

Cons: Poor customer service, Unethical, Company has no incentive to act like customers matter, Unhappy, Insufficient explanations

Related Companies

General Electric, CareCredit, Ge Money Bank, Ge Capital, Synchrony Financial


Synchrony Bank is a federal savings bank. The company was founded in August 1988 as GE Capital Retail Bank. Its headquarters is based in Draper, Utah, USA. Synchrony Bank is a subsidiary of Synchrony Financial. The company specializes in banking products and services. It offers CDs, money markets, and savings accounts. Users who are over 18 years old can open a bank account and use its services. Customers can view accounts, complete transfers, and deposit checks on tablets or smart phones using mobile banking option. Synchrony Bank has America’s Best Rates by and Summit Marketing Effectiveness awards. Synchrony Bank is a member of the Federal Deposit Insurance Corporation.

Synchrony Bank reviews and complaints

Synchrony Bank is ranked 178 out of 778 in Banks category

Area Served

USA, UK, Asia, Worldwide

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