centerra apartments san jose

Hours:
2747 W Memorial Rd, Oklahoma City
(405) 749-5811

Ratings

Take-Out/Delivery Options

curbside pickup

delivery

take-out

Tips

dine-in

accepts credit cards

upscale, casual

casual dress

good for groups

good for kids

good for lunch, dinner

private lot parking

waiter service

free wi-fi

full bar

tv

Reviews for Saltgrass Steakhouse

More Reviews(235)

Hours

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.

I visited your Saltgrass Location in Lafayette, La on December 17th for a corporate Christmas party. I want to share my horrible and embarrassing experience with you. We had a party of 16 from work. The beginning experience was fantastic; quick service- great food and good atmosphere. We had drinks, appetizers, bread, food, and desserts that totaled roughly $600 before tip. After everyone from the party left except my husband and I, we asked if we could move to the bar since it was just the two of us, to watch the football game and not hold up the big table. We were informed by Ashley, the Manager on duty, that it was corporate policy to not allow it and that it was unfair to the bartending staff to move the ticket. We proceeded to stay currently seated at our table to stream the game from phone. We ordered one more round of drinks and then things went wrong. It took 25 minutes to get our drinks and as we sat waiting, we had every manager, Ashley, Kevin and two others, in the restaurant staring at us from the back of the room. It made us feel very uncomfortable and this latest for over 30 minutes of being watched throughout the restaurant. At that point, we asked Shelby, our waitress, for the check and she was kind enough to ask what happened. We told her we felt very uncomfortable and were embarrassed as the managers and other staff kept starred at us. It made us feel like we had done something wrong. She apologized multiple times and proceeded to tell us there was a drink minimum and that’s why they were staring at us. I asked what that meant as we had been there for over 2 and half hours and no one ever mentioned anything to us before. We were not drunk, we were not being loud or obnoxious either. It made me feel like they thought we were or thought we would skip out on bill or something. It is the most embarrassing experience I have had before especially spending that much money with your restaurant. Before we left, we asked to speak to the general manager and were told by Kevin, another manager on duty, that “oh shoots, just missed Justin our GM” in an extremely sarcastic and unprofessional tone. Both Ashley and Kevin had no interest in trying to help or accommodate us and were completely rude and condescending about the whole negative experience. My husband and I both manage banking intuitions here locally and understand the importance of customer service and the perception of the customer. We were not only disappointed in how we were made to feel but left sad and embarrassed by interaction. Unfortunately, this has ruined the chances of us ever going back to your establishment again as we are sharing this experience with our family and friends. The only way that you can improve the experience for your customers is if your informed about it.
Thank you for taking the time to listen.

About

The following information is available for Saltgrass Steak House:

Great Food. Legendary hospitality.

Opening hours

Ready for a visit? Check the following opening hours for Saltgrass Steak House:

Address

Saltgrass Steak House can be found at the following address:

1445 West I-240 Service Road, Suite 13

73159

Map

Check the map to see where you can find Saltgrass Steak House.

Food style

The following food styles are available at Saltgrass Steak House:

American, Seafood

Phone

Do you need to book a table? Or maybe you have some questions regarding the menu? Use the following telephone number to get in touch with Saltgrass Steak House:

(405) 680-0010

Website

Check the following website for Saltgrass Steak House:

Saltgrass Steak House

Rating

Here is how other visitors have rated Saltgrass Steak House:

4.1/5.0 (402 vote(s))

Payment options

The following payment options are available:

Amex, Cash only, Discover, Mastercard, Visa

What has happend at Saltgrass Steak House lately? Here you can find relevant news:

19/12/2013

Hey partner, thank you for checking in, but the trail ride isn’t over yet! “Like" our main Saltgrass Steak House page for even more legendary flavors and specials. Main page: http://on.fb.me/1iWSKjy Did you have a negative experience with us? Please tell us more about it here: http://on.fb.me/1iWSKjy

Comments