us bank national association insurance department

Social Security Administration; U.S. Department of Veterans Affairs Deposit products are offered by U.S. Bank National Association, Member FDIC. CIT Bank, N.A. is a member of the Federal Deposit Insurance Corporation (FDIC), which means your deposit accounts are insured up to $250,000 per depositor, for. For U.S Branches and Agencies of a Foreign Banking Organization (FBO), central credit unions by the National Credit Union Administration for all.

Us bank national association insurance department -

WaFd Bank, Your Local Bank for Your Personal & Business Banking

Awarded America’s Best Big Bank by Newsweek – Two Years in a Row

Best Bank winners were selected from over 2500 financial institutions and assessed on more than 30 factors, including overall health of the bank, customer service performance and features, digital and branch presence, account and loan options, and interest rate offerings and fees.

Best Big Bank in Washington, Oregon, Idaho, and New Mexico

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WaFd Bank’s All-in-One Construction Loan is one loan that covers both the building of your house and mortgage!

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  • WaFd Bank is a local bank and portfolio lender with more than 200 branches in 8 states to serve you
  • Over 32,000 FEE-FREE ATMs
  • 24/7 online & mobile banking with mobile check deposit
  • Drive up ATMs

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U.S. Bank mortgage payment help

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If you’re facing challenges making your mortgage payment on time, we’re here to help. To request assistance, you will need a U.S. Bank account in online banking. Please log in below using the option that applies to you:

If you have a U.S. Bank account in online banking

Log in to the U.S. Bank Mobile App.

  • From your account dashboard, select your mortgage account.
  • Select the Mortgage assistance button from your mortgage dashboard.

Log in to U.S. Bank online banking.

  • Select the Mortgage assistance button from your mortgage dashboard.

Log in online

To create a U.S. Bank account in online banking

Click the button below to begin the registration process. To get started, you will need:

  • Your mortgage account number
  • Last 4 digits of your Social Security number
  • ZIP code

Create online account

Learn more about how to create your account or contact us at 800-365-7772 for assistance.


Payments - IWD debit card orDirect Deposit

IWD Debit Card

When you file an unemployment insurance claim and have selected to receive payment by a U.S. Bank ReliaCard®, a card will be mailed to you. The card will not expire for three years, so please do not destroy the card. If you have received a card in the last three years, the card is still valid and payments will be issued to that card. The ReliaCard provides the quickest form of payment for unemployment benefits.

The benefit payment is deposited three to four business days after the weekly claim is filed, if all eligibility requirements are met. Holidays may delay the payment.

The ReliaCard is issued and serviced by U.S. Bank. A new card may take up to 10 business days to arrive. Through the ReliaCard cardholder website, you can:

  • Check your account balance.
  • Review transaction history.
  • Sign up for balance alerts (text messages and email).
  • Sign up for notification of deposits by email.

You can also download the ReliaCard mobile app to manage your debit card.

The ReliaCard customer service is available 24/7 for card inquiries at:


  • U.S. Bank ReliaCard Pre-Acquisition Disclosures
  • Only IWD can update your personal information for the ReliaCard.
  • Address or name changes should be reported to IWD.
  • Card account balance and transaction history are not available to IWD staff.

You must contact U.S. Bank to order a replacement card or to report a lost or stolen card.  

The ReliaCard is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A Inc. © 2020 U.S. Bank. Member FDIC.


You may choose to have your UI benefit payment(s) deposited directly into a checking or savings account.  The benefit payment is deposited four to five business days after the weekly claim is filed, if all eligibility requirements are met.  Holidays may delay the payment.

Direct deposit cannot currently be added to an unemployment insurance claim unless you filed a claim after March 31, 2019.  We are working on making updates to allow customers to add and make changes to direct deposit at anytime while filing for unemployment insurance.  Those options should be available in the next few months.

It is  your responsibility to verify the benefit payment was deposited into the correct account and resolve any direct deposit errors directly with your financial institution. IWD is not responsible for incorrectly reported routing and/or account information. Funds that are deposited into an incorrect account may not only delay your payments, but also may not be recovered or returned to IWD or you.

In an effort to safeguard sensitive information, IWD will have limited access to updating account information.  IWD will not accept any paper forms to change account information. If you do not wish to update your account information online when you file an unemployment insurance claim application, the IWD Debit Card will be the default payment method.

Expectations for Payments

If you do not already have a IWD Debit Card, the quickest way to receive your payment during the COVID-19 pandemic is through direct deposit.  After you have applied for unemployment insurance payments, your payments will take some time to be issued to you as your claim is processed.  If you have elected to receive your payment by direct deposit, it can take 7-10 business days to receive a payment.   If you have selected a IWD debit card and have not been issued a card before, it can take over 10 business days currently to receive your card in the mail.  It is like that payments will be loaded on the card prior to you receiving by mail.

Payment issue date 

The payment issue date is the date that IWD has sent a payment to your debit card or personal checking or savings.  This date does not mean that your payment will be on your card or in your bank account on this day.  The standard time to receive your payment on the IWD Debit Card is 3 business days aftger the payment is issued.    If you have selected direct deposit, the standard time to receive your payment in your account is 4 business days.

IWD Contact Information

Review these Frequently Asked Questions about Unemployment Insurance.

To contact IWD for questions regarding an UI claim:

Phone: 1-866-239-0843
Email: [email protected]

Notice to Bank of America Cardholders: 

Iowa Workforce Development has changed prepaid card providers

Update for Bank of America Cardholders: Important Notice Regarding Change in Benefits Payments

• What’s happening: Effective January 31, 2021, Iowa Workforce Development stopped depositing funds to Bank of America debit card accounts. If you have a Bank of America card account, it will remain active until January 25, 2022, then it will be deactivated. (There will be no changes to our new prepaid service provider, US Bank, or its card accounts)

• What you need to do: Until January 25, 2022, you may continue to use your Bank of America card. If your card expires prior to that date, it will not be reissued. To transfer funds to your existing checking or savings account, select the “Transfer funds” option within this site. If there are funds remaining in your card account after January 25, 2022, you will need to contact us at the telephone number or address on your card for further information on how to obtain the balance.

• For more information regarding the funds remaining on your Bank of America Debit Card: Please contact Bank of America's Service Center at 866-213-4074, 866-656-5913 (TTY), or 423-262-1650 (collect, when calling outside the U.S).


Commercial lending

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Execute your business strategy.

Partner with a lender you can trust.

When you choose a lender, you want a financial partner you can believe in. Your relationship manager will listen to understand your unique situation, and guide you to a lending option that is right for you. Whether your lending needs are straightforward or complex, we’re there for you, wherever your business takes you.

Request a call

Can a line of credit help your organization move forward?

Extra cash-on-hand may mean you can take advantage of a trade discount, make an inventory purchase or simply manage your cash flow more effectively. A line of credit could provide your company with the confidence it needs to make that next big decision.

Is a term loan right for your company?

To purchase equipment, finance real estate, extend working capital, or even restructure or expand your organization, a term loan may create the right cash flow. For financing that’s customized to your business situation, we offer flexible terms and competitive pricing.

Does an asset based loan fit your business plan?

An asset based loan (ABL) considers your organization’s balance sheet, leveraging the power of your business assets, rather than cash flow. Your ABL could be structured solely as revolving credit or it can be combined with other financing, such as a term loan or other customized solution. For expansion, operational needs or financing mergers and acquisitions, an ABL may be an attractive choice.

Learn more about asset based loans


Small Business Administration (SBA) Loans

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Trust your business to a Preferred SBA Lender.

With the passage of the Economic Aid Act, new borrowers may be eligible to receive an SBA Guaranty Fee waiver and up to three months of principal and interest SBA Debt Relief Payments on a loan approved by the SBA between February 1 and September 30, 2021, subject to the availability of funds.1

Our experienced SBA bankers are committed to your business.

Contact SBA Division

SBA loan programs to help small businesses in times of need.

SBA Paycheck Protection Program

On May 4 at 5 p.m. CT the SBA closed the Paycheck Protection Program (PPP) application portal. We are no longer accepting new PPP applications for First or Second Draw loans. If you currently have an application in process, please monitor your email for updates.

The PPP1,2 helped small businesses affected by the COVID-19 pandemic cover payroll and operating expenses. Customers who have received a PPP loan may be eligible for forgiveness.

Learn more about PPP loan forgiveness

Support for small business owners directly through the SBA

There are several other financial assistance options, outside of our normal 7(a) and 504 loan programs, available for small businesses which you may choose to explore. The American Rescue Plan Act has created two separate grants which are being offered directly through the U.S. Small Business Administration (SBA), with additional funding allocated for COVID-19 Economic Injury Disaster Loans.

SBA Disaster Assistance Loans

The U.S. Small Business Administration may be able to provide you low-interest federal disaster loans for working capital.

Learn more

COVID-19 Economic Injury Disaster Loan (EIDL)

The U.S. Small Business Administration may be able to provide economic relief to small businesses and nonprofit organizations that are currently experiencing a temporary loss of revenue. Unlike the SBA Paycheck Protection Program (PPP), the EIDL is administered and funded directly through the U.S. Small Business Administration.

Learn more

SBA Shuttered Venue Operators Grant Application (SVOG)

The U.S. Small Business Administration may be able to provide economic relief to Hard-Hit Small Businesses, Nonprofits and Venues affected by COVID-19 pandemic. Unlike the SBA Paycheck Protection Program (PPP), the SVOG is administered and funded directly through the U.S. Small Business Administration

Learn more

What are SBA loans?

SBA loans are long-term, small business loans partially guaranteed by the government. The U.S. Small Business Administration is a federal agency committed to furthering the growth and development of small businesses and partners with lenders nationwide in their loan programs.

How SBA loans works

Unlike conventional term loans, an SBA Loan offers business owners the opportunity to take advantage of favorable terms as part of the SBA program, while removing some of the barriers to traditional financing options.

As a Preferred SBA Lender, our program offers a faster loan process with reduced paperwork for businesses that have been in operation for less than two years. We customize SBA loans based on the unique needs of the business owner. The funds may be used for vehicle purchases and refinances, equipment purchases, working capital, inventory and other general business needs.

Compare SBA loan options and benefits

Referral network resources

If you’re a professional in commercial real estate, lending or finance-related industry, learn how our SBA Division can assist you and your business customers.

Contact SBA Division


What is an escrow account?

When you close on a mortgage, your lender may set up a mortgage escrow account where part of your monthly loan payment is deposited to cover some of the costs associated with home ownership. The costs may include but are not limited to real estate taxes, insurance premiums and private mortgage insurance. This practice ensures that payments are made on time to third parties, such as county taxing authorities and insurance companies.

How does an escrow account work?

To set up your mortgage escrow account, the lender will calculate your annual tax and insurance payments, divide the amount by 12 and add the result to your monthly mortgage statement. Each month, the lender deposits the escrow portion of your mortgage payment into the account and pays your insurance premiums and real estate taxes when they are due. Your lender may require an “escrow cushion,” as allowed by state law, to cover unanticipated costs, such as a tax increase. If the estimated amounts are higher than actually needed, the overage balances will be refunded or credited to you.

Can you avoid escrow?

Some lenders will allow you to pay the taxes and insurance on your own, making you responsible for saving the funds and paying on time. Banks generally use the loan-to-value (LTV) ratio to determine if your mortgage loan will require an escrow account, and borrowers whose mortgage amount represents 80% or less of the home’s value typically may avoid escrow if they so choose. However, if you have less than 20% equity as a buyer, you are required to have an escrow account. Loans guaranteed by the Federal Housing Administration (FHA) and Veterans Affairs (VA) also require that you have an escrow account for these expenses.


Get Pre-Qualified

Pre-qualifying is easy. Get in touch with one of our loan officers who will help you get started.

Find a Loan Officer

No matter what stage of the process you are in, our mortgage loan officers will be with you every step of the way. Get started with an experienced loan officer near you.

Call Us

For purchase or refinance options, please call us at 1-888-KEY-0018
For clients using a TDD/TTY device: 1-800-539-8336

Mon-Fri: 8:00 a.m. - 8:00 p.m. ET
Saturdays: 9:00 a.m. - 3:00 p.m. ET

Existing Mortgage Clients

For questions about your mortgage loan, please call us at 1-800-422-2442
For clients using a TDD/TTY device: 1-800-539-8336

Mon-Fri: 8:30 a.m. - 8:00 p.m. ET

Visit Your Local Branch

Find your local KeyBank branch so we can talk through all your questions.

Make a Mortgage Payment

Key has several convenient payment methods you can use to make your payments as quickly and easily as possible. Learn more about how to make a mortgage payment.

Request Hardship Assistance

If you’re having trouble making payments on a KeyBank mortgage, home equity loan or home equity line of credit because of the coronavirus pandemic, you can request payment relief. Learn more about our borrower assistance programs.

Notice of Error or Information Requests

You have certain rights under Federal law related to resolving errors and requesting information about your mortgage loan. If you think KeyBank has made an error in servicing your loan, or if you would like to request information relating to the servicing of your loan, please notify us in writing of the alleged error or requested information. To do so, you must follow the steps described below:

  1. Write your request on a piece of paper separate from your statement or bill, and include both of the following:
    • Customer name, mortgage loan account number and address
    • The error to be researched or the information being requested that relates to your mortgage loan
  2. You must send your written request to:
    KeyBank National Association
    Attn: Client Services
    P.O. Box 5788
    Cleveland, OH 44101

Complaint or Inquiry Requests for NY Residents

You have certain rights under NY State law related to complaints and inquiries relative to your real estate account. If you would like to request information relating to the servicing of your account, or if you have a complaint to submit, please notify us in writing. To do so you must follow the steps described below:

  1. Write your request and include:
    • Customer name, real estate account number, address
    • The nature of your complaint and/or the information being requested that relates to your real estate account
  2. You must send your written request to:
    KeyBank National Association
    Attn: Client Resolution
    P.O. Box 5788
    Cleveland, OH 44101

Or e-mail your request to: [email protected]

Additional Information: KeyBank may also be contacted by calling toll-free 1-800-625-3256. Additionally, you may file complaints and obtain further information about the servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at

Note: KeyBank is chartered as a National Association, supervised by the Office of the Comptroller of Currency (OCC), and is not required to be registered with the Superintendent.

The Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act

The SAFE Act is designed to protect customers by giving you the ability to learn more about your mortgage loan originator (MLO). Search for any KeyBank MLO and review their background.


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