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Continue to External SiteIs your current bank “good on paper” but not-so-great in person? Even though many banking transactions can now be completed online, that personal touch still matters.
Whether you’re looking to secure a loan, deposit a check, or investigate a questionable charge, being able to interact with knowledgeable, genuinely helpful bank associates can make your life easier. It can also help get you on the right track for shoring up your financial future.
So if you live in the greater New York area, where should you go to get the most-personal service possible? Check out the following bank branches, which scored excellent reviews on Yelp.
Note: We based these rankings on recent reviews across various branches within New York City, the Hudson Valley, Long Island, Connecticut, and Northern New Jersey. The banks are listed in no particular order.
Most of the financial services providers below provide checking and savings accounts, credit cards, mortgages, personal loans, commercial loans, and lines of credit.
1. People’s United
People’s United defines itself as a “bank for the middle class.” If you’re a frequent Stop & Shop patron, you’ve probably seen their in-store branches. There are branches in New York, Connecticut, Massachusetts, Vermont, New Hampshire and Maine. Find out if there’s one near you here.
This bank has a strong focus on giving back to the communities it serves, including making annual donations of $5 million through its Community Foundation.
Reviews
A returning customer with praise for the Stratford, CT, branch:
—Came back to People's after 25 years or so. The bank seems much better than all those years ago. Friendly service, free business checking and a zillion locations.
The White Plains branch gets kudos for its mortgage service:
—My mom and I are buying a house together. We had many tasks to complete in just a few days in order to get the financing, including obtaining copies of statements and executing numerous wire transfers. The staff at this branch were incredibly kind, helpful, patient, and professional. If only People's United had a branch where we're moving, we would definitely continue the relationship. Thank you.
Here’s one from the Westport, CT, branch for their home refinancing options:
—Dealt with the branch manager for a home equity loan. This isn't my first rodeo in doing refinance with my homes, by far he was the easiest and most trustworthy I have done business with. He went above and beyond and kept me informed every step of the way, a seamless transaction. I have been a customer for over 20 years, keep up the good work!
2. Citibank
Citibank is the consumer-facing arm of the global financial services corporation Citigroup. It has deep roots in the greater New York area, as it was originally founded as the City Bank of New York.
Citibank offers convenient, fee-free ATM access at Costco, CVS, and Target, as well as at select Duane Reade and Walgreens stores. Find a branch here.
Reviews
Two reviewers report super-friendly service at the Scarsdale branch:
—With the bank wars in full bloom it’s good to know that you can walk into almost any Citibank and get multiple greetings from all bank members, and lines always move fast and transactions are done quickly and with a hello and goodbye greeting. This is the reason Citibank is my favorite bank, always organized and clean, from full service to ATMs. Very good branch, it’s that simple.
—The staff could not be better......Everyone is willing to go the extra mile...
The Mamaroneck branch gets high marks for financial know-how:
—Dealing with Ms. Fuller has been very helpful to my business. I appreciate her care and concern. The ability to answer my questions is superb.
3. Flushing Bank
If you’re someone who prefers a smaller, community-based bank, Flushing Bank may be a good option.
This community-based bank has branches in Manhattan, Queens, Brooklyn, and Nassau County on Long Island. Find one near you.
Reviews
A patron at the New Hyde Park branch likes the personalized service:
—I have been banking at this location since 1996, the bank tellers are always pleasant and helpful with all your banking needs. The manager is tops. If you have a problem you go to Mr. Balraj, he is most helpful, it's a good bank to do your business!
A visitor to the Oakland Gardens location reports fast help with a complicated debit-card problem:
—Today I received a call from the bank with a full explanation of what had transpired at the retailer locations. I was pleasantly surprised at the quick explanation of what had gone wrong at the retail locations. The bank also assured me that if the problem should continue they would issue me a new card free of charge.
4. TD Bank
TD Bank’s tag line is “America’s most-convenient bank.” It seems that many online reviews agree.
TD claims to have the longest banking hours in the business, making in-person transactions especially convenient. However, it also recognizes that many people prefer to bank online, so if offers additional support through the app or even on Twitter.
There are 1,200 TD branches to choose from, or you can open an account online.
Reviews
People absolutely rave about the customer service at the East Meadow location.
—This bank is the absolute best!! I came in on a Sunday with a complicated change request and they really took care of me. They were unbelievably patient and smiled the whole time.
—Visited the branch 1/8 and all I can say is that they are a great bank. I was greeted by the manager as well as my teller Donna, she was awesome, so personable and professional. In all my years of customer service I've never had a better experience.
—My favorite location of TD, great staff! Always fast and efficient, many of the same employees stay and they all know me.
The Financial District location also got high marks:
—Nothing bad to say about this TD bank. It was empty when I went in. I needed to check on an old account. I was able to update some information as well as get the help I needed with no issues. I was happy I stopped in impromptu when I did.
5. Valley National Bank
Valley National Bank operates 237 branches in 30 counties in northern and central New Jersey, Manhattan, Brooklyn, Queens, and Long Island. Find one here.
They state that their goal is to “help our customers make smarter, safer and more convenient money management decisions by providing personalized service and customized solutions.” It sounds like they’ve achieved their mission.
Reviews
The Upper East Side location recently got this review:
—At first, I just needed a bank nearby for quick transactions and a checking account. If I keep $100.00 in my checking account without going under ever, I get free checking (checks are not free). Looking back, not only did I find convenience, I encountered professional, helpful and friendly employees who recognize me and call me by name. There have been a couple of instances where I have been looked out for and the manager had called me to ensure the integrity of my account. I very much appreciate that. No other banking institute has ever done that for me in my 36 years of having a checking account. I don't plan on moving, but if I did, I'd have to take this branch and its employees with me. :) Thank you for your quality of service. I feel appreciated.
Another reviewer showed a little love to the Flatiron location:
—Very nice, friendly, helpful, down-to-earth people work at this branch right off 23rd street and just a few short blocks from Union Square.
And here’s some praise for Midtown West:
—We were attracted to Valley initially from their advertisements & radio ads for the $499 flat fee mortgages. Checking their interest rates and terms, it seemed like a good deal, so we applied. The process wasn't the smoothest and took extra time, but in the end it worked out and we saved a fair amount of money. The closing on the mortgage was the smoothest part and we were done in less than an hour.
6. Chase Bank
As one of the “Big Four” banks, Chase operates more than 5,100 branches and 16,000 ATMs nationwide. However, according to Yelp reviews, the bank hasn’t skimped on personalized service.
Reviews
Accolades for the Garden City branch:
—Yes, I love my bank! Everyone is so friendly making it that much enjoyable to come to. I never have a problem and if I do they take care of it right away. Chase is hands-down the best bank to come to and have an account with.
Mineola gets high marks for helping a customer who was planning for travel:
—I've been to this branch a few times for things like deposits, withdrawals, opening a credit card and recently to order currency and notify the branch of my international travel. A very nice gentleman at customer service quickly and efficiently took care of placing notifications on my credit card and directing me to the counter where I could order foreign currency. The currency arrived promptly and it was super easy. Each time I go go this branch, it's a pleasure. The staff is professional and quick and the place looks modern and welcoming.
Hempstead gets called out for a super-friendly staff:
—I had a great experience at this branch. As soon as I walked in the door I was greeted with a friendly and sincere hello. Everyone at the branch really cares and is considerate … Everyone here was on-point!
7. Capital One
The bank has 755 branches, including 30 café style locations and 2,000 ATMs. It’s one of the nation’s largest banks, with branches in the Northeast in New York and New Jersey.
Reviews
East Meadow gets the nod from two customers:
—True professionalism and great customer service. I was looking to change banks and went to this Branch as it's close to my Home and had good reviews. It was fairly busy during lunch hour, however the Branch Manager Christina Flanagan was assisting Cashiers and was attending walk-in clients like myself at the same time. She was very professional and was leading by example. She was knowledgeable and provided best options that suited my needs. I would highly recommend this place for banking!
—This Capital One Bank is NICE !! Polite friendly employees. As soon as it got busy, I think she's a manager, stepped right behind where the tellers are and helped out right away.
The Hoboken branch seems to have quite a fan base:
—I have been to this branch a handful of times, usually during the week, and have always had a good experience. The times I have visited have not been that busy, but I was always treated well and my transactions were dealt with efficiently. I've always encountered pleasant staff here.
—Love Maggie and love Paul. The customer service is beautiful. They take time to create a relationship with their customers. I've been here for the first time and I’ve seen customers walk in and are greeted by their name and also customers talking to bankers about their regular personal life and not just banking. The place is clean and wonderful, they even have IPads to accommodate you with anything online. Best Capital One I've been to thus far.
—Yes, I'm Yelping a bank. Deal with it! Here's the benefits of this branch:
- A PARKING LOT - this is Hoboken, parking is like gold
- Friendly tellers
- Lots of space
- An outdoor ATM
- Its next to a bus stop - ok maybe not really a perk but its true!
8. Ridgewood Savings Bank
Ridgewood operates 35 branches across New York City's five boroughs, on Long Island, and in Westchester.
As a small financial institution, customers get the benefit of extremely personalized service, as evidenced in their reviews.
Reviews
The Forest Hills branch offers gets an ALL-CAPS accolade for customer service:
—Very pleased with the prompt and courteous service I received last month when I opened my checking and savings accounts. I was assisted by Ms. Marina Tur in opening the two accounts. Everything was explained and I left feeling happy with my decision to use this bank. Ms. Tur even followed up with me to make sure I had received the items that the bank send to me. WOW! A LOST ART IN NYC! REAL CUSTOMER SERVICE!!! My Mom uses the Ridgewood Savings Bank in Hollis. Great banks!
Two longtime Ridgewood branch customers had this to say:
—Ridgewood is a fantastic bank. I have had a mortgage with them since 2011, and have undergone a refinancing during that time. What differentiates Ridgewood from its peers are:
(1) willingness to lend in less-than-ideal situations (e.g., my building is 40%+ owned by the sponsor and it is tough to get a lender to commit);
(2) great customer service; and
(3) favorable rates - Ridgewood was by far the lowest cost financing available.
I refinanced with Ridgewood last year and, particularly given the pre-existing relationship, the process was very smooth. Ridgewood is always willing to look at a potential refinancing scenario or answer any questions I have around taxes, etc. I would highly recommend calling them for any mortgage need.
—I have been banking with Ridgewood since I got my first mortgage in the 1980s. My family moved out to Long Island about 15 years ago and we bank at the branch on Bellmore Ave. I have to say they certainly know the meaning of the words "customer service." Any issues I ever had were taken care quickly and efficiently. The staff are all friendly and helpful especially the two ladies that always help me Victoria and Eileen. Good job, Ridgewood.
Looking for a new bank?
If you’re currently looking for a new bank, you may be eligible for generous new-account or referral incentives. Check with your local branch—in-person or online—to find out about their current offerings.
Note: Some reviews were lightly edited for grammar and clarity.
Woodbridge Amity Rte 15
“Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.
Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved.
J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.
"Chase Private Client" is the brand name for a banking and investment product and service offering.
Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.
Best Small Banks by State 2022
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Welcome to TD Bank Personal Banking
Community means family.
I think that's what it's turned into.
I'm going to cry.
I don't know why.
Alright, your turn to talk.
Hey everybody.
Sam from Bonn Place Brewing Company here, and this is my wife.
I'm Gina.
Bethlehem is one of the greatest steel towns in America.
When manufacturing had a downturn Bethlehem had to reinvent itself.
When I first met Sam and Gina, they had this dream that they wanted to accomplish.
When we first signed our lease on this building, people were questioning it, like "you sure you want to open a brewery on the south side of Bethlehem in the current climate?"
We were certain that it was ready for what we wanted to do.
We needed a bit of help to get this place opened...and everybody needs help.
When anybody ever comes to us and says, "We need help. What can we do? We don't know how to get through this red tape."
We say, "This is what we did. This might help you."
We even went to City Hall for someone once.
This is the community we can change.
What we can change is right here and right now.
Sam and Gina are very passionate about working with women entrepreneurs.
It's hard to start a business.
One thing Sam and Gina have been able to achieve is share the lessons they've learned with other business owners and convince them, "hey, it actually is possible."
We want to see businesses succeed with the opportunities that we've had.
So what better way than to mentor them.
We're all in this together, and it's the bigger picture.
Bonn Place is a catalyst for the regrowth of this community.
They're also now helping other young entrepreneurs get started.
Sam and Gina sat down with us and gave us tips and tricks of what to do to get started.
We had this idea.
And they believe in us.
How much they're committed to the growth of Bethlehem as a whole.
That's the real story.
[Applause]They are the last two people who would want this bestowed upon them, but they are the most deserving.
So we all want to gather here today and say thank you, because we value everything that you put into Bethlehem.
There's a little bit more.
So, the contribution we made to a female entrepreneurship program, in your name.
We're absolutely thrilled.
Next year, with this gift, we're going to be able to serve even more women entrepreneurs.
The integrity of this community is real strong.
This is just the beginning.
To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to [email protected] and it will be routed appropriately. Thank you for your patience during this time.
Banks in Connecticut
Connecticut-Chartered Banks (25)
(Regulated by the Connecticut Department of Banking)
Institution * Offers Trust Services | Main Office | CEO | Charter Type |
Bankwell Bank | 208/212 Elm Street New Canaan 06840 Phone:(203) 966-7080 Fax:(203) 966-7473 | Christopher R. Gruseke President & CEO | Bank and trust company |
Chelsea Groton Bank | 1 Franklin Square Norwich, 06360-0151 Phone:(860) 823-4800 Fax:(860) 448-4119 | B. Michael Rauh, Jr. President & CEO | Mutual savings bank |
Dime Bank * | 290 Salem Turnpike Norwich 06360 Phone:(860) 859-4300 Fax:(860) 892-0045 | Nicholas Caplanson President & CEO | Mutual savings bank |
DR Bank | 1001 Post Road Darien 06820 Phone:(203) 656-3500 Fax: (203) 656-2335 | Robert Kettenmann, President Jason Hardgrave, CEO | Bank and trust company |
Eastern Connecticut Savings Bank | 257 Main Street Norwich 06360 Phone:(860) 889-7381 Fax:(860) 889-4779 | Lisa H. Griffin President & CEO | Mutual savings bank |
Essex Savings Bank * | 35 Plains Road, P.O. Box 950 Essex 06426 | Diane Arnold President & CEO | Mutual savings bank |
Fairfield County Bank | 150 Danbury Road Ridgefield 06877 Phone:(203) 438-6518 Fax:(203) 438-5916 | Paul McNamara, Chairman David Schneider, CEO Dan Berta, President | Capital stock savings bank (Bank stock is 100% owned by a mutual holding company; no public ownership) |
Fieldpoint Private Bank & Trust * | 100 Field Point Road Greenwich 06830 Phone:(203) 413-9300 | H. Russell Holland III | Bank and trust company |
First Bank of Greenwich | 444 East Putnam Ave. Cos Cob 06807 Phone:(203) 629-8400 Fax:(203) 629-8409 | Frank J. Gaudio President & CEO | Bank and trust company |
First County Bank * | 160 Atlantic Street Stamford 06904 Phone:(203) 462-4200 Fax:(203) 462-4245 | Robert J. Granata CEO & Chairman President & COO | Mutual savings bank |
Guilford Savings Bank | 1 Park Street Guilford 06437 Phone:(203) 453-2721 Fax:(203) 458-3927 | Timothy P. Geelan President & CEO | Mutual savings bank |
Ion Bank | 251 Church Street Naugatuck 06770 Phone:(203) 729-5291 Fax:(203) 720-5329 | David Rotatori Charles J. Boulier Chairman | Capital stock savings bank (Bank stock is 100% owned by a mutual holding company; no public ownership) |
Jewett City Savings Bank | 111 Main Street Jewett City 06351 Phone:(860) 376-4444 Fax: (860) 376-3270 | Michael L. Alberts President & CEO | Mutual savings bank |
Liberty Bank | 315 Main Street Middletown 06457 Phone:(860) 344-7200 Fax:(860) 638-2969 | David W. Glidden President & CEO | Mutual savings bank |
Milford Bank | 33 Broad Street Milford 06460 Phone:(203) 783-5700 Fax:(203) 783-5755 | Susan Shields President & CEO | Mutual savings bank |
New Haven Bank | 299 Whalley Avenue New Haven 06511 Phone:(203) 285-6490 Fax: (203) 773-3237 | Maureen A. Frank President & CEO | Bank and trust company |
Newtown Savings Bank | 39 Main Street Newtown 06470-0497 Phone:(203) 426-2563 Fax:(203) 426-4510 | Kenneth L. Weinstein President & CEO | Capital stock savings bank (Bank stock is 100% owned by a mutual holding company; no public ownership) |
Northwest Community Bank Operates the following divisions:
| 86 Main Street Winsted 06098 Phone:(860) 379-7561 Fax:(860) 379-2651 | Stephen P. Reilly President & CEO | Capital stock savings bank (Bank stock is 100% owned by a mutual holding company; no public ownership) |
Salisbury Bank and Trust Company * | 5 Bissell Street P.O. Box 1868 Lakeville 06039 Phone:(860) 435-9801 Fax:(860) 435-0631 | Richard J. Cantele, Jr. President & CEO | Bank and trust company |
Savings Bank of Danbury | 220 Main Street Danbury 06810 Phone:(203) 743-3849 Fax:(203) 743-7872 | Martin Morgado President & CEO | Mutual savings bank |
Stafford Savings Bank | 2 Furnace Avenue Stafford Springs 06076 Phone:(860) 684-4261 Fax:(860) 684-8048 | F. Winfield Trice, Jr. President & CEO | Mutual savings bank |
Thomaston Savings Bank | 203 Main Street Thomaston 06787 Phone:(860) 283-4373 Fax:(860) 283-6621 | Stephen L. Lewis President & CEO | Mutual savings bank |
Torrington Savings Bank * | 129 Main Street Torrington 06790 Phone:(860) 496-2152 Fax:(860) 496-2754 | Lesa A. Vanotti | Mutual savings bank |
Union Savings Bank * | 226 Main Street Danbury 06810 Phone:(203) 830-4200 Fax: (203) 792-1169 | Cynthia Merkle President & CEO | Capital stock savings bank (Bank stock is 100% owned by a mutual holding company; no public ownership) |
UPS Capital Business Credit | 425 Day Hill Road Windsor, 06095 Phone:(860) 687-2600 Fax:(860) 687-2661 | Jonathan Terry President | Uninsured bank |
National Banks Headquartered in Connecticut (8)
(Primary regulator for each institution is listed in last column)
Institution | Main Office | CEO | Charter Type/Regulator |
Connecticut Community Bank, National Association Operates the following divisions:
| 1495 Post Road East Westport 06880 Phone:(203) 319-6260 Fax:(203) 319-6285 | David Tralka President & CEO | National bank Office of the Comptroller of the Currency (OCC) |
MassMutual Trust Company | 100 Bright Meadow Blvd Enfield, CT 06082-1981 Phone: (860) 562-2847 Fax: (860) 562-2667 | Federal savings association OCC | |
The National Iron Bank | 195 Main Street Salisbury 06068 Phone:(860) 435-2581 Fax:(860) 435-9105 | Steven T. Cornell President & CEO | National bank OCC |
Patriot Bank, N.A. | 900 Bedford Street Stamford 06901 Phone:(203) 251-7200 Fax:(203) 316-2982 | Robert G. Russell, Jr. President & CEO | National bank OCC |
People's United Bank * | 850 Main Street Bridgeport 06604 Phone: (203) 338-7171 Fax: (203) 338-3600 | John P. Barnes President & CEO | National bank OCC |
Prudential Bank & Trust, FSB | 280 Trumbull Street Hartford, CT 06103 Phone: (877) 778-2100 Fax:(860) 534-2529 | Monica J. Oswald President | Federal savings association OCC |
Webster Bank, National Association | 145 Bank Street Waterbury 06720 Phone:(800) 325-2424 Fax:(203) 294-8338 | James Smith Chairman & CEO Joseph J. Savage | National bank OCC |
Windsor Federal Savings and Loan Association | 250 Broad Street Windsor 06095 Phone:(860) 688-8511 Fax:(860) 298-6164 | George Hermann President | Federal savings association OCC |
National and Out-of-State Banks with Branches in Connecticut (26)
(Primary regulator for each institution is listed in last column)
Institution | Main Office | Local Office | Primary Regulator |
Atlantic Community Bankers Bank | 1400 Market Street Camp Hill, PA 17011-4831 (717)737-9335 | 43 Western Blvd | Pennsylvania Department of Banking and Securities |
Bank of America, N.A. | 100 North Tryon St. Charlotte, NC 28255 (800)333-6262 | Conn. regional office: 30 State House Square Hartford, CT 06103 (860)616-1920 | OCC |
Berkshire Bank | 24 North Street Pittsfield, MA 01201 (800)773-5601 | 58 State House Square Hartford, CT 06103 (860)246-5200 | Commonwealth of Massachusetts |
Bessemer Trust Company, N.A. | 630 Fifth Avenue New York, NY 10111 Phone:(212) 708-9100 Fax: (212)265-5826 | 600 Steamboat Road Greenwich, CT 06830 | OCC |
Capital One, N.A. | 1680 Capital One Drive McLean, VA 22102 (888) 810-4013 (800) 655-2265 | 45 South Main Street Branford, CT 06405 Phone: (203) 481-3471 Fax: (203) 315-3967 | OCC |
Centreville Bank | 1218 Main Street | 40 Main Street | State of Rhode Island |
Citibank, National Association | Citibank, N.A. a subsidiary of Citicorp | CT Administrative Office: | OCC |
Citizens Bank, National Association | One Citizen Plaza Providence, RI 02903 | OCC | |
Evolve Bank & Trust | 301 Shoppingway Blvd. West Memphis, AR 72301 (866) 264-4268 | 30 Main Street, Suite 200 Danbury, CT 06810 (203) 794-1414 (203) 794-0407 | Federal Reserve |
First Republic Bank | 111 Pine Street San Francisco, CA 94111 | 56 Mason Street | State of California |
Hometown Bank | 31 Sutton Avenue Oxford, MA 01540 | Federal Reserve | |
JPMorgan Chase Bank, N.A. | 1111 Polaris Parkway Columbus, OH 43240 Phone: (877) 682-4273 | OCC | |
KeyBank, National Association | 127 Public Square Cleveland, OH 44114 | 195 Church Street New Haven, CT 06510 (800) 539-2968 | OCC |
Manufacturers and Traders Trust Company | One M and T Plaza Buffalo, NY 14203 | Federal Reserve | |
NBT Bank, N.A. | 52 South Broad Street Norwich, NY 13815 | 2670 Main Street Glastonbury, CT 06033 | OCC |
New England Alliance Mortgage, a Division of Bank of England | 123 South Main Street England, AR 72046 (501) 842-3999 | 44 Pond Road Old Saybrook, CT 06475 (860) 338-9814 | State of Arkansas |
PeoplesBank | 330 Whitney Avenue Holyoke, MA 01040 | 3A Turkey Hills Road East Granby, CT 06026 | Commonwealth of Massachusetts |
Santander Bank, N.A. | 824 N. Market Street Wilmington, DE 19801 (302) 654-5182 a subsidiary of Banco Santander, S.A. | Phone: (877) 768-2265 | OCC |
Signature Bank | 565 Fifth Aveue New York, NY 10017 (646) 822-1500 | 75 Holly Hill Lane Greenwich, CT 06830 (866) 744-5463 | State of New York |
TD Bank, N.A. | TD Bank, N.A. 2035 Limestone Road Wilmington, DE 19808 (888) 751-9000 | 2461 Main Street Glastonbury, CT 06033 Phone: (860) 686-4265 Fax: (860) 659-5720 | OCC |
Truist Bank (fka SunTrust Bank) | 214 N. Tryon Street Charlotte, NC 28202 (877) 283-8459 | Truist Private Wealth 4 Greenwich Office Park Greenwich, CT 06831 (203) 661-6616 | North Carolina Commissioner of Banks |
U.S. Bank, National Association* | 601 Second Avenue South Minneapolis, MN 55480 | Goodwin Square 225 Asylum St., 23rd Floor Hartford, CT 06103 Phone: (860) 241-6860 Fax: (860) 241-6881 | OCC |
Washington Trust Company | 23 Broad Street Westerly, RI 02891 Phone: (401) 348-1200 Fax: (401) 348-1386 | State of Rhode Island | |
Wells Fargo Bank, NA | 101 N. Phillips Avenue One Wachovia Center Sioux Falls, SD 57104 Phone: (800) 869-3557 | Conn. Executive Office | OCC |
Westfield Bank | 141 Elm Street Westfield, MA 01085 Phone: (413) 568-1911 Fax: (413) 562-7939 | 10 Hartford Avenue Granby, CT 06035 Phone: (860) 413-9545 (800) 995-5734 | OCC |
Wilmington Trust, NA | 1100 North Market Street | 246 Goose Lane Guilford, CT 06437 | OCC |
Foreign Banks with Locations in Connecticut (3)
(Relevant regulators for each institution are listed in last column)
Institution | CEO | Connecticut Location | Primary Regulator |
Bank of Ireland Dublin, Ireland | Tony Dunne US Country Manager | 680 Washington Boulevard Stamford 06902 Phone:(203) 391-5900 Fax: (203) 391-5901 | Federal Reserve DOB for CT |
Royal Bank of Scotland | James Tayler CT Office Manager | 600 Washington Blvd. Stamford 06901 Phone:(203) 897-0000 | Federal Reserve DOB for CT Representative Office |
UBS AG Zurich/Basel, Switzerland | Darryl Hendricks CT Branch Manager | 600 Washington Blvd Stamford 06901 Phone:(203) 719-3000 Fax:(203) 719-5413 | OCC |
Last updated October 29, 2021
Is your current bank “good on paper” but not-so-great in person? Even though many banking transactions can now be completed online, that personal touch still matters.
Whether you’re looking to secure a loan, deposit a check, or investigate a questionable charge, being able to interact with knowledgeable, genuinely helpful bank associates can bank of america 24 hour customer service international your life easier. It can also help get you on the right track for shoring up your financial future.
So if you live in the greater New York area, where should you go to get the most-personal service possible? Check out the following bank branches, which scored excellent reviews on Yelp.
Note: We based these rankings on recent reviews across various branches within New York City, the Hudson Valley, Long Island, Connecticut, and Northern New Jersey. The banks are listed in no particular order.
Most of the financial services providers below provide checking and savings accounts, credit cards, mortgages, personal loans, commercial loans, and lines of credit.
1. People’s United
People’s United defines itself as a “bank for the middle class.” If you’re a frequent Stop & Shop patron, you’ve probably seen their in-store branches. There are branches in New York, Connecticut, Massachusetts, Vermont, New Hampshire and Maine. Find out if there’s one near you here.
This bank has a strong focus on giving back to the communities it serves, including making annual donations of $5 million through its Community Foundation.
Reviews
A returning customer with praise for the Stratford, CT, branch:
—Came back to People's after 25 years or so. The bank seems much better than all those years ago. Friendly service, free business checking and a zillion locations.
The White Plains branch gets kudos for its mortgage service:
—My mom and I are buying a house together. We had many tasks to complete in just a few days in order to get the financing, including obtaining copies of statements and executing numerous wire transfers. The staff at this branch were incredibly kind, helpful, patient, and professional. If only People's United had a branch where we're moving, we would definitely continue the relationship. Thank you.
Here’s one from the Westport, CT, branch for their home refinancing options:
—Dealt with the branch manager for a home equity loan. This isn't my first rodeo in doing refinance with my homes, by far he was the easiest and most trustworthy State bank of cross plains oregon have done business with. He went above and beyond and kept me informed every step of the way, a seamless transaction. I have been a customer for over 20 years, keep up the good work!
2. Citibank
Citibank is the consumer-facing arm of the global financial services corporation Citigroup. It has deep roots in the greater New York area, as it was originally founded as the City Bank of New York.
Citibank offers convenient, fee-free ATM access at Costco, CVS, and Target, as well as at select Duane Reade and Walgreens stores. Find a branch here.
Reviews
Two reviewers report super-friendly hershey state bank north platte nebraska at the Scarsdale branch:
—With the bank wars in full bloom it’s good to know that you can walk into almost any Citibank and get multiple greetings from all bank members, and lines always move fast and transactions are done quickly and with a hello and goodbye greeting. This is the reason Citibank is my favorite bank, always organized and clean, from full best banks in ct to ATMs. Very good branch, it’s that simple.
—The staff could not be better.Everyone is willing to go the extra mile.
The Mamaroneck branch gets high marks for financial know-how:
—Dealing with Ms. Fuller has been very helpful to my business. I appreciate her care and concern. The ability to answer my questions is superb.
3. Flushing Bank
If you’re someone who prefers a smaller, community-based bank, Flushing Bank may be a good option.
This community-based bank has branches best banks in ct Manhattan, Queens, Brooklyn, and Nassau County on Long Island. Find one near you.
Reviews
A patron at the New Hyde Park branch likes the personalized service:
—I have been banking at this location since 1996, the bank tellers are always pleasant and helpful with all your banking needs. The manager is best banks in ct. If you have a problem you go to Mr. Balraj, he is most helpful, it's a good bank to do your business!
A visitor to the Oakland Gardens location reports fast help with a complicated debit-card problem:
—Today I received a call from the bank with a full explanation of what had transpired at the retailer locations. I was pleasantly surprised at the quick explanation of what had gone wrong at the retail locations. The bank also assured me that if the problem should continue they would issue me a new card free of charge.
4. TD Bank
TD Bank’s tag line is “America’s most-convenient bank.” It seems that many online reviews agree.
TD claims to have the longest banking hours in the business, making in-person transactions especially convenient. However, it also recognizes that many people prefer to bank online, so if offers additional support through the app or even on Twitter.
There are 1,200 TD branches to choose from, or you can open an account online.
Reviews
People absolutely rave about the customer service at the East Meadow location.
—This bank is the absolute best!! I came in on a Sunday with a complicated change request and they really took care of me. They were unbelievably patient and smiled the whole time.
—Visited the branch 1/8 and all I can say is that they are a great bank. I was greeted by the manager as well as my teller Donna, she was awesome, so personable and professional. In all my years of customer service I've never had a better experience.
—My favorite location of TD, great staff! Always fast and efficient, many of the same employees stay and they all know me.
The Financial District location also got high marks:
—Nothing bad to say about this TD bank. It was empty when I went in. I needed to check on an old account. At home olathe coupon was able to update some information as well as get the help I needed with no issues. I was happy I stopped in impromptu when I did.
5. Valley National Bank
Valley National Bank operates 237 branches in 30 counties in northern and central New Jersey, Manhattan, Brooklyn, Queens, and Long Island. Find one here.
They state that their goal is to “help our customers make smarter, safer and more convenient money management decisions by providing personalized service and customized solutions.” It sounds like they’ve achieved their mission.
Reviews
The Upper East Side location recently got this review:
—At first, I just needed a bank nearby for quick transactions and a checking account. If I keep $100.00 in my checking account without going under ever, I get free checking (checks are not free). Looking back, not only did I find convenience, I encountered professional, helpful and friendly employees who recognize me and call me by name. There have been a couple of instances where I have been looked out for and the manager had called me to ensure the integrity of my account. I very much appreciate that. No other banking institute has ever done that for me in my 36 years of having a checking account. I don't plan on moving, but if I did, I'd have to take this branch and its employees with me. :) Thank you for your quality of service. I feel appreciated.
Another reviewer showed a little love to the Flatiron location:
—Very nice, friendly, helpful, down-to-earth people work at this branch right off 23rd street and just a few short blocks from Union Square.
And here’s some praise for Midtown West:
—We were attracted to Valley initially from their advertisements & radio ads for the $499 flat fee mortgages. Checking their interest rates and terms, it seemed like a good deal, so we applied. The process wasn't the smoothest and took extra time, but in the end it worked out and we saved a fair amount of money. The closing on the mortgage was the smoothest part and we were done in less than an hour.
6. Chase Bank
As one of the “Big Four” banks, Chase operates more than 5,100 branches and 16,000 ATMs nationwide. However, according to Yelp reviews, the bank hasn’t skimped on personalized service.
Reviews
Accolades for best banks in ct City branch:
—Yes, I love my bank! Everyone is so friendly making it that much enjoyable to come to. I never have a problem and if I do they take care of it right restaurants near td banknorth garden. Chase is hands-down the best bank to come to and have an account with.
Mineola gets high marks for helping a customer who was planning for travel:
—I've been to this branch a few times for things like deposits, withdrawals, opening a credit card and recently to order currency and notify the branch of my international travel. A very nice gentleman at customer service quickly and efficiently took care of placing notifications on my credit card and directing me to the counter where I could order foreign currency. The currency arrived promptly and it was super easy. Each time I go go this branch, it's a pleasure. The staff is professional and quick and the place looks modern and welcoming.
Hempstead gets called best small business checking account 2017 for a super-friendly staff:
—I had a great experience at this branch. As soon as I walked in the door I was greeted with a friendly and sincere hello. Everyone at the branch really cares and is considerate … Everyone here was on-point!
7. Capital One
The bank has 755 branches, including 30 café style locations and 2,000 ATMs. It’s one of the nation’s largest banks, with branches in the Northeast in New York and New Jersey.
Reviews
East Meadow gets the nod from two customers:
—True professionalism and great customer service. I was looking to change banks and went to this Branch as it's close to my Home and had good reviews. It was fairly busy during lunch hour, however the Branch Manager Christina Flanagan was assisting Cashiers and was attending walk-in clients like myself best banks in ct the same time. She was very professional and was leading by example. She was knowledgeable and provided best options that suited my needs. I would highly recommend this place for banking!
—This Capital One Bank is NICE !! Polite friendly employees. As soon as it got busy, I think she's a manager, stepped right behind where the tellers are and helped out right away.
The Hoboken branch seems to have quite a fan base:
—I have been to this branch a handful of times, usually during the week, and have always had a good experience. The times I have visited have not been that busy, but I was always treated well and my transactions were dealt with efficiently. I've always encountered pleasant staff here.
—Love Maggie and love Paul. The customer service is beautiful. They take time to create a relationship with their customers. I've been here for the first time and I’ve seen customers walk in and are greeted by their name and also customers talking to bankers about their regular personal life and not just banking. The place is clean and wonderful, they even have IPads to accommodate you with anything online. Best Capital One I've been to thus far.
—Yes, I'm Yelping a bank. Deal with it! Here's the benefits of this branch:
- A PARKING LOT - this is Hoboken, parking is like gold
- Friendly tellers
- Lots of space
- An outdoor ATM
- Its next to a bus stop - ok maybe not really a perk but its true!
8. Ridgewood Savings Bank
Ridgewood operates 35 branches across New York City's five boroughs, on Long Island, and in Westchester.
As a small financial institution, customers get the benefit of extremely personalized service, as evidenced in their reviews.
Reviews
The Forest Hills branch offers gets an ALL-CAPS accolade for customer service:
—Very pleased with the prompt and courteous service I received last month when I opened my checking and savings accounts. I was assisted by Ms. Marina Tur in opening the two accounts. Everything was explained and I left feeling happy with my decision to use this bank. Ms. Tur even followed up with me to make sure I had received the items that the bank send to me. WOW! A LOST ART IN NYC! REAL CUSTOMER SERVICE!!! My Mom uses the Ridgewood Savings Bank in Hollis. Great banks!
Two longtime Ridgewood branch customers had this to say:
—Ridgewood is a fantastic bank. I have had a mortgage with them since 2011, and have undergone a refinancing during that best home remedy for canker sore in mouth. What differentiates Ridgewood from its peers are:
(1) willingness to lend in less-than-ideal situations (e.g., my building is 40%+ owned by the sponsor and it is tough to get a lender to commit);
(2) great customer service; and
(3) favorable rates - Ridgewood was by far the lowest cost financing available.
I refinanced with Ridgewood last year and, particularly given the pre-existing relationship, the process was very smooth. Ridgewood is always willing to look at a potential refinancing scenario or answer any questions I have around taxes, etc. I would highly recommend calling them for any mortgage need.
—I have been banking with Ridgewood since I got my first mortgage in the 1980s. My family moved out to Long Island about 15 years ago and we bank at the branch on Bellmore Ave. I have to say they certainly know the meaning of the words "customer service." Any issues I ever had were taken care quickly and efficiently. The staff are all friendly and helpful especially the two ladies that always help me Victoria and Eileen. Good job, Ridgewood.
Looking for a new bank?
If you’re currently looking for a new bank, you may be eligible for generous new-account or referral incentives. Check with your local branch—in-person or online—to find out about their current offerings.
Note: Some reviews were lightly edited for grammar and clarity.
Woodbridge Amity Rte 15
“Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.
Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved.
J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.
"Chase Private Client" is the brand best banks in ct for a banking and investment product and service offering.
Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products the farmers bank appomattox related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.
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