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Transforming customer service. Empowering lives.
It’s time to change the way we do business.
It's a win-win. We discover great talent here in our communities. Our customers tap into great talent at virtually the same economic value as offshore.
By leveraging the Multiplier Effect, our goal is to create 10,000 jobs in under-resourced communities.
150% Job Growth
Every 1 Job Generates 2.5 Jobs
25%-50% Unemployment Reduction
Reduce Unemployment in Under-Resourced Communities
Jennifer Blackmon
Quality Manager
Taylor Pride
Service Delivery Consultant
Timothy Rudd
Service Delivery Manager
We’ve Got the Answers
Customer Care
Long-term, high-value outsourcing partnerships
Proven staffing, training, operations, & technology solutions
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Seasonal Support
Dynamic speed to ramp up quickly
Contingency support
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On-Demand Service
Scheduling app addresses staffing shortages
Continuous training at satellite university centers
Learn MoreJoin the Movement
Underserved communities have over twice the unemployment rate. We're discovering talent that has previously been left behind. The future starts now with Chime Solutions.
Organize your money, simplify your life.
Make real progress.
Auto-Save at 3.00% APY*
Borrow at 12% APR ⁑
Customize your budget with Pockets
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Your One account is FDIC-insured through our bank partner, Coastal Community Bank, Member FDIC. One is a financial technology company, not a bank.
Opening an account does not impact your credit score
Your One account is FDIC-insured through our bank partner, Coastal Community Bank, Member FDIC. One is a financial technology company, not a bank.
Opening an account does not impact your credit score
Best Checking Account with Overdraft Fee Avoidance
Your daily finances at a glance
Quickly know how much you can spend or borrow, and how much you’ve saved.
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A little every day quickly adds up
Earn unlimited 3.00% APY* with automatic One card round ups using card Auto-Save.
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“I’ve been using Auto-Save for less than a month and have saved up $200 already!” - Whitney R.
Put your paycheck on auto-pilot
Auto-Save up to 10% of your paycheck (up to $1,000/month) while earning 3.00% APY.*
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Borrow money at an affordable rate
Direct deposit customers can finance a purchase over time or cover bills between paychecks at 1% per month (12 % APR).⁑
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“They give instant credit! It’s easy to pay back and not expensive!!” - Heather W
Automatically build credit history
Credit Builder makes automatic on-time payments every month. There’s no new account or new card needed to start using!†
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Pockets organize your money
Start with the basics then add more. Create Pockets for an expense, savings goal, or to manage money together.
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“Pockets make it easy to separate my expenses or goals while sharing them with family members, roommates—whoever.” - Alex C.
Easily manage money together
Create and share Pockets to manage bills or save with another person or group of people.
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How does One compare
Fees or minimums
No
Yes
Some
Auto-Save interest rate
3.00% APY*
No
up to 3.00% APY
Savings interest rate
1.00% APY*
.06% APY average
up to .50% APY
Overdraft protection
Yes
Some
Some
Fees or minimums
Early paycheck
Auto-Save interest rate
Savings interest rate
Overdraft protection
Credit Line
No
Yes
3.00% APY*
1.00% APY*
Yes
Yes
Fees or minimums
Early paycheck
Auto-Save interest rate
Savings interest rate
Overdraft protection
Credit Line
Traditional
Banks
Yes
No
No
.06% APY average
Some
No
Fees or minimums
Early paycheck
Auto-Save interest rate
Savings interest rate
Overdraft protection
Credit Line
Other
Banking Services
Some
Some
up to 3.00% APY
up to .50% APY
Some
No
See more comparisons
Loved by users. Trusted by experts.
One gave me a chance when most won't. I can get my mess in a bit more ordered with the Pockets.
Denna B.
Very easy to use app.
Great for people who don't want to use a traditional bank.
James R.
I love One!
They are awesome and have a lot of benefits if you have direct deposit set up.
Sherry P.
Y’all helped me when I needed it most!!
Elmudathir S.
One has surpassed my expectations of an online banking experience
and is clearly making efforts to invest in forward-thinking, innovative services.
Ryan R.
My girlfriend has One now so we can save together.
Gavin J.
The most simple online banking experience I’ve ever had!
Liz M.
One is awesome with many features you won’t find anywhere else.
I love how easy it is to budget and I made the right decision coming from Simple to One!
Marc M.
Easy to set up, no hidden fees.
Niki O.
No hidden fees, no monthly fees, and very easy to use!
Shianne L.
Pockets have literally changed how I organize money and pay bills!
Andrew G.
I love online banking with you.
Sandra C.
One visually fits the way I budget every paycheck...
this helps me to actually save money and allocate money where I expect to spend it every single month.
Jen N.
I really like the idea of an online banking service.
I like how it connects to my budgeting software and allows me to have separate Pockets and share a Pocket with my spouse.
Dan A.
Get paid early, plus you get a Credit Line, savings, and Pockets - better than Simple.
Jason R.
I love the card design. And deposits are fast!
Brian D.
LOVE Pockets! LOVE being paid out two days earlier. LOVE the 3.00% APY* Auto-Save.
Kainoa L.
I’ve had Chime, Current, and TD Bank. One is hands down the best!
Orlando E.
Contact Chime Bank Customer Service
Chime Bank Phone Numbers and Emails
Chime Bank Emails:
Customer Service
Legal
Chime Bank Contact Information
Corporate Office Address:
Chime Financial, Inc.
PO Box 417
San Francisco,California94108
United States
Other Info (opening hours):
Hours:
Monday - Friday: 6 am - 10 pm (CST)
Saturday - Sunday: 7 am - 9 pm (CST)
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Chime Bank Rating Based on 489 Reviews
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All 1.4K Chime Bank reviews
Summary of Chime Bank Customer Service Calls
23.6K TOTAL
CALLS
04:23 AVG CALL
DURATION
11% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chime Bank Customer Service?
Account Question:
- “Forgot password”
- “I am trying to open a account”
- “Money taken out of my account”
Cards Question:
- “Someone got my card”
- “ATM took my chime card”
- “Too get a Chime card”
Payments and Charges Question:
- “Unauthorized transaction”
- “Reverse transaction ripped off”
- “My rejected deposit”
Request for Information Question:
- “Checking problem”
- “About an issue I have with my account”
- “Need help activating my card”
Activation/ Cancellation Question:
- “Trying too activate”
- “Activate card”
- “Activate account”
Shipping and Delivery Question:
- “I have not received my card.”
- “To get the money that was in my account”
- “I haven't got my check yet”
Product/ Service Question:
- “Try toget loan”
- “Daily withdrawals”
- “Spot me not working”
Refund Question:
- “Refund money”
- “Refund”
- “Refunding my account”
Return/ Replace Question:
- “Trying to get a replacement card”
- “Change account number”
- “I need a replacement card”
Employment Question:
- “You not doing job”
- “One of the employment stop me from receiving my money”
- “Not getting unemployment”
Staff Question:
- “Speak the customer service”
- “Customer service”
- “I'm trying to talk to customer service”
Website/ Application Question:
- “Cause the web site told me yo when i tryed to log in from my computer”
- “A chime customer stole my check depisited by phone deposit”
- “Why was my application denied”
Other Question:
- “To transfer funds from my pro”
- “Speak with representatives”
- “Add funds”
About
When The User of company services are no longer Company's customer, www.chimebank.com continue to share The Client's information, as described in this notice. However, The Client of Chime Bank can contact Website at any time to limit Chime Bank's' sharing. Chime Bank also collect The Client's personal information from others, such as credit bureaus, affiliates, or other companies. State laws and individual companies may give The Client additional rights to limit sharing. See below for more on The Customer's rights under state law. Companies related by common ownership or control. They can be financial and nonfinancial companies. Chime Bank's' affiliates include financial companies such as The Bancorp Bank, Bancorp Card Services, Inc., and TBBK Direct Leasing, LLC. Companies not related by common ownership or control. Nonaffiliates Chime Bank share with can include online payment companies, direct marketing companies and prepaid card providers.
To read more: https://www.chimebank.com/privacy-policy/
To read more: https://www.chimebank.com/faq/
Customer Care, Money Transfer, Claim
Account, Deposit, Direct Deposit
Pros: Get paid early, Check comes before pay date, Great banking, No fees, Nun
Cons: Customer service, Lack of accountability, Very bad, No rep too talk too, No physical bank
Chime Bank is ranked 59 out of 778 in Banks category
USA, Other, Asia, Worldwide
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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
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The University of Virginia’s Honor Code is at once an injunction and an aspiration. The injunction is simple: students pledge never to lie, cheat, or steal, and accept that the consequence for breaking this pledge is permanent dismissal from the University. It is for its aspirational quality, however, that the Honor Code is so cherished: in leading lives of honor, students have continuously renewed that unique spirit of compassion and interconnectedness that has come to be called the Community of Trust. Get in contact with an Honor Advisor here.
"Honor calls us to be honorable to each other not merely by not committing transgressions, but also by doing reverence to the other in our midst."
-Michael Suarez, S.J., Professor of English
- 177 Years at UVA
- 98 Support Officers
- 84% of students believe Honor upholds the Community of Trust
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File a Report or Retraction
As a member of the University community, if you have knowledge of a possible Honor Offense, you should contact an Honor Advisor immediately.
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Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank or Stride Bank N.A.; Members FDIC
Get paid up to 2 days early with direct deposit.¹ Say goodbye to hidden bank fees². Grow your savings, automatically.
The BasicsGetting StartedSecurity
The Basics
What is Chime's mission?
Our mission is to make financial peace of mind a reality for everyone. We’re doing that by changing the way people feel about banking. Chime’s business was built on the principle of protecting our members and making managing your money easy. We’ll never profit from your misfortune or mistakes and everything we build is focused on improving our member’s lives.
How does Chime make money?
Chime makes money from the interchange fee charged on card transactions. Every time you use your Chime Visa® Debit Card or Credit Builder Secured Credit Card for purchases and paying bills, Visa processes the transaction and charges an interchange fee to merchants for the service. Chime receives aportion of this fee. This is how Chime can continue building new and better products that help members get the most from their money.
Who can use Chime?
U.S. Citizens 18 years and older are welcome to apply! While Chime cards work all over the world, currently we can only offer accounts to members with a valid SSN, living in the United States and District of Columbia.
Does Chime charge any fees?
We don’t believe in unnecessary fees or profiting from our members’ misfortune. We have no fees to sign up, no overdraft, no monthly or service fees, no minimum balance fees, no transaction fees, and no card replacement fees either. We do charge one fee ($2.50) when you get cash from either an over the counter withdrawal, or an out-of-network ATM that is not part of Chime’s fee-free network of 60,000+ ATMs
Please note that third-party services, such as money transfer services used to deposit funds or out of network ATM used to withdraw funds to your Chime Spending Account may impose their own fees per transaction.
Does Chime have Fee-Free Overdrafts?
Yes! Chime’s SpotMe feature lets you make debit card purchases and cash withdrawals that overdraw your account with no overdraft fees.3 Limits start at $20 and can be increased up to $200. We’ll spot you when you need that little extra cushion to cover an expense. Learn more here!
What type of cards does Chime offer?
When you open a Chime Spending Account you get a Chime Debit Card that can be used at any merchant that accepts Visa. Your Chime Debit Card can also be used with mobile-payment providers such as Apple PayTM, Google PayTM or Samsung PayTM. Other features our members love about our Chime Visa Debit Card are instant transaction notifications anytime your card is swiped, the ability to instantly block your card and order a replacement Debit Card all from within the Chime mobile app.
The Chime Credit Builder Visa® Credit Card is our no fee, no interest, secured credit card that helps you build your credit. Unlike traditional credit cards, Credit Builder helps you build credit with no fees and no interest. There’s also no credit check to apply. The money you move into Credit Builder’s secured account is the amount you can spend on the card. Unlike other secured credit cards, that money can be used to pay off your monthly balances. Since Credit Builder doesn’t have a pre-set limit, spending up to the amount you added won’t contribute to a high-utilization record on your credit history. Learn more about how Credit Builder works.
When do I receive my Chime Visa Debit Card after I open a Chime Spending Account?
After you open a Spending Account, we get started on personalizing your new Chime Visa Debit Card. Your Chime Visa Debit Card is usually placed in the mail within one (1) business day after you open your Spending Account. It can take 5 to 10 business days for your Chime Visa Debit Card to arrive at your home address.
If you don’t have your Chime Visa Debit Card within 10 business days after opening your Spending Account, please contact our Member Services team at: [email protected]
Is Chime a real bank?
Chime is not a bank. Chime is a financial technology company that offers banking services provided by The Bancorp Bank or Stride Bank, N.A.; Members FDIC.Chime members can have a Spending Account with an optional Savings Account, and can grow their credit history by applying for a secured Chime Credit Builder Visa® Credit Card – all while enjoying the benefits of online banking and mobile banking. Eligibility requirements apply for Credit Builder card.
Is Chime a real bank or prepaid card?
Chime is a financial technology company, not a bank. Banking services are provided by The Bancorp Bank or Stride Bank, N.A.; Members FDIC. Chime is also not a prepaid card. Through its bank partners, Chime offers a full-service spending account with a Chime Visa® Debit Card for spending and using at 60,000+ fee-free in-network ATMs. Out of Network ATM fees apply. See Chime.com for more details.
Getting Started
How do I add money to my Chime Spending Account?
Direct deposit is the easiest way to add funds to your account. Enrolling in direct deposit with Chime has an added benefit too: you are automatically eligible to receive your paycheck up to 2 days early!¹
We also support mobile check deposit and electronic transfers from other institutions by linking an external bank account and in the Chime mobile app.
Cash deposits can also be made to your Chime Account at over 90,000 retail locations such as Walmart, CVS, and 7-Eleven.
Can I send money to family/friends?
You can use our Pay Friends feature to send money to Chime members instantly, and free! To use the Pay Friends feature, simply log into your Chime mobile app and select the ‘Move Money’ tab, then select ‘Pay Friends’. You will then be prompted to enter in either the receiver’s name, phone number or email, or you can select them from your contacts.
What is Chime's ATM Network?
We have a network of 60,000+ fee-free in-network ATMs for Chime members. Get fee-free transactions at any Moneypass ATM in a 7-Eleven location and at any Allpoint or Visa Plus Alliance ATM. To find a fee-free ATM near you, download the Chime mobile app and tap on ATM map. You can also search our ATM network.
Can I send paper checks?
Although fewer checks are being written these days, we understand that some bills like rent, credit cards, student loans, and other payments sometimes require you to pay with a check.
To assist our members in these situations, we offer the Chime Checkbook feature!
Can I deposit paper checks with Mobile Check Deposit?
Chime will determine if you are eligible for the Mobile Check Deposit feature based on the history of any Chime-branded accounts you have, direct deposit history, and direct deposit amounts and other risk-based factors.
For example, Chime currently offers mobile check deposit to members who receive a qualifying direct deposit of $1.00 or more. Mobile check depositing will be automatically enabled in your Chime app within a few days of receiving the deposit. You may receive access to Mobile Check Deposit based on other risk-based factors.
How do I pay bills using my Chime Spending Account?
You can set up direct debit payments with billers who offer this option by providing your account and routing number to the merchant.
Direct debits are immediately removed from your Spending Account when requested by a biller and do not place any hold on your funds. If your balance is not sufficient to cover the payment, it will be declined. There are no limits or fees associated with direct debits.
How do I invite friends to join Chime?
We currently offer a referral bonus every time you refer someone new to Chime using your referral link, and they receive a single qualifying direct deposit of $200 or more!* Your friend must enroll and receive a single qualifying direct deposit of $200.00 or more within 45 days of opening their new account. The direct deposit can come from their employer, payroll provider, or benefits payer via Automated Clearing House (ACH). If the terms are complete, both you and your friend will get $100 each! You can find the link for inviting everyone you know in your Chime app.
You can also copy-and-paste your invite link and share it on Facebook, Instagram, or Twitter.
Referral Incentives
Occasionally, we’ll offer different incentives to invite your friends to join Chime. We’ll notify you through email or in the Chime mobile app when a referral offer is available.
Chime Customer Service
Our Member Services team is always happy to help! You can reach us 24/7 via the customer support tab in the Chime app, or by email at [email protected]
Our phone specialists are available through our customer service number at 844-244-6363. Our hours of operations are:
• Monday-Sunday: 3am-11pm CST
Security
What is your security policy?
Our top priority is protecting our members. We use 128-bit AES encryption, access control, and security processes to ensure your money is always safe with Chime. If you notice an unauthorized transaction, you can disable transactions on your Chime card immediately in the settings section of the Chime app and website to prevent further unauthorized card transactions.
Are my deposits insured by the FDIC?
Chime bank accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our partners, The Bancorp Bank or Stride Bank, N.A., Members FDIC.
Can you use your Chime Visa Debit Card in other countries?
You can use your Chime Debit Card anywhere Visa cards are accepted, including outside the U.S. and with no foreign transaction fees! International transactions can be enabled or disabled in the settings menu found in the Chime mobile banking app.
What do I do if I don't recognize a transaction in my Spending or Savings Account?
If you do not recognize a transaction in your Spending or Savings Account,we ask that you temporarily block your card:
- Use the Chime mobile app or by log in to your account at www.chime.com.
- Go to Settings and turn off Chime Card Transactions.
This feature immediately prevents new purchases and ATM transactions on your Chime Visa Debit Card account. - Contact us immediately in one of several ways:
- Call us at 1-844-244-6363
- Use the Chime mobile app to contact our support team
- Email [email protected]
What type of account is my Chime account?
Chime is a full-featured deposit account. Your account can receive direct deposits and it supports pre-authorized withdrawals and interbank transfers through the Automated Clearing House (ACH) Network.
Chime gives you:
- A Chime Visa® Debit Card
- An FDIC-insured deposit account that can be managed entirely from your smartphone
- An optional Savings Account that helps you save money without thinking about it
Chime bank accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our partners, The Bancorp Bank or Stride Bank, N.A., Members FDIC.
Where can I find more information on your policies?
You can check out our privacy practices, Account Agreement, and all the legal information pertaining to your account here: Privacy Policies
Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.
While Chime doesn’t issue personal checkbooks to write checks, Chime Checkbook gives you the freedom to send checks to anyone, anytime, from anywhere. See your issuing bank’s Deposit Account Agreement for full Chime Checkbook details.
By clicking on some of the links above, you will leave the Chime website and be directed to a third-party website. The privacy practices of those third parties may differ from those of Chime. We recommend you review the privacy statements of those third party websites, as Chime is not responsible for those third parties' privacy or security practices.
1 Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.
2 Out-of-network ATM withdrawal fees apply except at MoneyPass ATMs in a 7-Eleven location or any Allpoint or Visa Plus Alliance ATM. Other fees such as third-party and cash deposit fees may apply.
3 Chime SpotMe is an optional, no fee service that requires a single deposit of $200 or more in qualifying direct deposits to the Chime Spending Account each month. All qualifying members will be allowed to overdraw their account up to $20 on debit card purchases and cash withdrawals initially, but may be later eligible for a higher limit of up to $200 or more based on member's Chime Account history, direct deposit frequency and amount, spending activity and other risk-based factors. Your limit will be displayed to you within the Chime mobile app. You will receive notice of any changes to your limit. Your limit may change at any time, at Chime's discretion. Although there are no overdraft fees, there may be out-of-network or third party fees associated with ATM transactions. SpotMe won't cover non-debit card transactions, including ACH transfers, Pay Friends transfers, or Chime Checkbook transactions. See Terms and Conditions.
4 Cash deposits to a Chime Spending Account are funds transfers made by third parties (who may impose their own fees or limits) and are FDIC-insured up to applicable limits once received by the bank holding the account.
* Referral Bonus: In order for the referring Chime member (“Referrer”) to qualify and receive the $100.00 monetary referral reward and $10.00 temporary SpotMe Base Limit increase referral reward, and for the referred person (“Referred”) to qualify and receive the $100.00 monetary referral reward, all of the following conditions must be satisfied: (1) Referrer is part of the SpotMe Referral Incentive referral reward campaign; (2) Referred has not previously opened a Chime Spending Account (“Account”); (3) Referred opened the new Account using the Referrer’s unique referral link; and (4) Referred received in the new Account a qualifying direct deposit of $200.00 or more within 45 calendar days of opening. The qualifying direct deposit must be made by the referred individual’s employer, payroll provider, or benefits payer by Automated Clearing House (ACH) deposit. Bank ACH transfers, Pay Friends transfers, verification or trial deposits from financial institutions, peer to peer transfers from services such as PayPal, Cash App, or Venmo, mobile check deposits, and cash loads or deposits are not qualifying direct deposits. Members may earn no more than $50.00 in SpotMe Base Limit referral increase and may earn no more than $1,000.00 in monetary referral rewards per calendar year (January 1, 2021 - December 31, 2021 and January 1, 2022 – December 31, 2022). No member’s SpotMe limit may exceed $200. Any Referrer SpotMe Base limit increase referral reward will expire 184 calendar days from the Referred receiving a qualifying direct deposit. If an eligible Referrer loses Base Limit eligibility, and the Referred completes the above conditions, the Referrer will receive the $10 temporary SpotMe limit increase referral reward only upon regaining Base Limit eligibility. If conditions (1) – (3) listed above are met between August 17, 2021 and September 17, 2021, both the Referrer and the Referred will each receive a $5 monetary referral reward; limit $100 per calendar year for the Referrer. The Referrer may refer no more than twenty (20) persons using their unique referral link. In the event the Referrer refers additional persons in excess of 20 persons, neither the Referrer or the Referred will earn the $5 monetary referral reward. Referral rewards will generally be provided within two (2) business days after all the above conditions are met. Referred individuals acknowledge that payment of any referral reward may result in the Referrer’s knowledge of the Referred’s establishment of a new Account. Chime reserves the right to cancel or modify the terms of any referral reward offer or terminate a member's eligibility at any time with or without prior notice. Credits of $10 or more will be reported on tax form 1099-INT for new members (Referred). Credits of $600 or more will be reported on tax form 1099-MISC for referring Chime members (Referrers). Banking services are provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC.
© 2013-2021 Chime. All Rights Reserved.
Mobile bank Chime goes dark for millions of customers as it seeks $5 billion valuation
Chime, the leading branchless bank in the U.S., is in the midst of a service outage that has left millions of customers without access to their accounts.
Issues cropped up Wednesday, leaving users stranded at restaurants, parking garages and gas stations, unable to use their debit cards or pay their bills, according to interviews and complaints posted to the bank's Twitter account.
Card transactions and ATM withdrawals have since been restored, and employer deposits are posting, Chime said Thursday in a statement. But the main touchpoint for Chime's 5 million users – its mobile app and website – is still down after more than 24 hours.
"I completely acknowledge the fact that we feel like we let" users down, Chime CEO Chris Britt said in a telephone interview. "One of our core values is being member obsessed. Our customers love being connected, they want to know what their balances are in real time. And when people don't have access to the app, we understand how incredibly frustrating that is."
The outage, reportedly Chime's third since July, comes at a sensitive time for the San Francisco start-up.
Chime has been experiencing torrid growth lately, going from 1 million users in mid-2018 to more than 5 million this year. That has put the firm in the vanguard of an industry that is beginning to take off in the U.S. after the rise of so-called challenger banks in the U.K. and Europe. Chime was in the process of raising new funding from investors at a valuation of at least $5 billion, Axios reported earlier this month.
Taking advantage of frustration among customers of big banks, it has lured users with the promise of zero fees, a two-day advance on paychecks and a seamless experience.
But the thesis of Chime and other startups has been that physical branches were an unnecessary relic of the days when banks gave free toasters with new checking accounts. Now, customers are beginning to question whether that thesis rings true anymore.
"I can't access anything; if I wanted to transfer money out of my savings account, how am I supposed to do that?" said Bruce Banko, who works in customer support in St. Petersburg, Florida. "I tried calling them but I couldn't get through."
Banko sent this screenshot of his Chime mobile app:
It's unclear if the outage will impact Chime's valuation, and Britt declined to comment on anything to do with his bank's fundraising effort.
The outage was caused by an issue with the database of payment processor Galileo, according to people with knowledge of the matter. The Salt Lake City, Utah-based software company said it began experiencing an "operational incident" on Tuesday affecting its ability to "support transactions for a small number of our clients and their customers."
"We are actively working to restore full mobile application functionality, which is currently unavailable or slow to respond," Galileo said in a statement. "We are committed to actively resolving the situation and returning to normal operations as quickly as possible."
Galileo announced a $77 million funding round on Thursday, led by Accel. The company connects banks to credit card processors through APIs, and counts Robinhood, Monzo, Revolut, Varo and TransferWise as customers.
Hardest hit
While Galileo serves a constellation of fintech firms, it appears that Chime has been impacted the most. That calls into question the robustness of the firm's technology stack, or perhaps its reliance on vendors.
Galileo customer Revolut said that "no services were affected". Varo, another client, said it "experienced a minor disruption in processing" but that these issues are now mostly resolved. Monzo and Transferwise did not immediately respond to CNBC's request for comment.
Many challenger banks lean on third parties to connect to a payment network. It reduces the complexity of integrating directly with a company like Visa or Mastercard. But that can come with issues around downtime and outages.
"If this third party goes down, then to the user of the app, in this case Chime, the card no longer works," said Simon Taylor, head of venture at fintech consulting group 11FS. "As companies like Chime hit scale we're likely to see these outages become more common."
Service outages were especially common two years ago in the U.K., where challenger banks like Monzo and Revolut gained popularity after the financial crisis. Those outages eventually caused fintech companies to take their payment processing in house, according to Taylor.
Chime and many of its digital banking peers partner with FDIC-insured banks instead of getting a banking license themselves. It's a popular set up for fintech companies: The banks handle the federally regulated side while start-ups focus on their users' experience. Chime works with Bancorp Bank, and earns revenue from debit card transaction fees paid by merchants.
'We feel horrible'
Digital-first "challenger banks" like Chime are the fastest-growing group among financial technology startups. In the second quarter alone, the cohort raised $649 million across 17 venture capital deals, according to the data firm. Funding for Chime and other start-up banks like Monzo and Revolut has eclipsed last year's record of $2.3 billion.
Britt, Chime's CEO, declined to say when his service would be back up.
"We're still working towards bringing full functionality on the app," he said. "We don't take any of this lightly. We feel horrible about the experience our members had."
"My cell phone bill was supposed to deduct from my Chime account yesterday," Rion Barnes, a contract lawyer living outside Atlanta, Georgia, told CNBC. "I got a notice from my cell phone provider that I need to pay it, otherwise they'll shut down my account."
Barnes, who also has a SunTrust account, said that even after Chime restores its service, she has soured on the bank.
"I'm taking my money out," she said, "and putting it back into in my other account."
Contact chime representative -
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Your One account is FDIC-insured through our bank partner, Coastal Community Bank, Member FDIC. One is a financial technology company, not a bank.
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Your One account is FDIC-insured through our bank partner, Coastal Community Bank, Member FDIC. One is a financial technology company, not a bank.
Opening an account does not impact your credit score
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Fees or minimums
No
Yes
Some
Auto-Save interest rate
3.00% APY*
No
up to 3.00% APY
Savings interest rate
1.00% APY*
.06% APY average
up to .50% APY
Overdraft protection
Yes
Some
Some
Fees or minimums
Early paycheck
Auto-Save interest rate
Savings interest rate
Overdraft protection
Credit Line
No
Yes
3.00% APY*
1.00% APY*
Yes
Yes
Fees or minimums
Early paycheck
Auto-Save interest rate
Savings interest rate
Overdraft protection
Credit Line
Traditional
Banks
Yes
No
No
.06% APY average
Some
No
Fees or minimums
Early paycheck
Auto-Save interest rate
Savings interest rate
Overdraft protection
Credit Line
Other
Banking Services
Some
Some
up to 3.00% APY
up to .50% APY
Some
No
See more comparisons
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One gave me a chance when most won't. I can get my mess in a bit more ordered with the Pockets.
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The University of Virginia’s Honor Code is at once an injunction and an aspiration. The injunction is simple: students pledge never to lie, cheat, or steal, and accept that the consequence for breaking this pledge is permanent dismissal from the University. It is for its aspirational quality, however, that the Honor Code is so cherished: in leading lives of honor, students have continuously renewed that unique spirit of compassion and interconnectedness that has come to be called the Community of Trust. Get in contact with an Honor Advisor here.
"Honor calls us to be honorable to each other not merely by not committing transgressions, but also by doing reverence to the other in our midst."
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Contact Chime Bank Customer Service
Chime Bank Phone Numbers and Emails
Chime Bank Emails:
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Legal
Chime Bank Contact Information
Corporate Office Address:
Chime Financial, Inc.
PO Box 417
San Francisco,California94108
United States
Other Info (opening hours):
Hours:
Monday - Friday: 6 am - 10 pm (CST)
Saturday - Sunday: 7 am - 9 pm (CST)
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Chime Bank Rating Based on 489 Reviews
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All 1.4K Chime Bank reviews
Summary of Chime Bank Customer Service Calls
23.6K TOTAL
CALLS
04:23 AVG CALL
DURATION
11% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chime Bank Customer Service?
Account Question:
- “Forgot password”
- “I am trying to open a account”
- “Money taken out of my account”
Cards Question:
- “Someone got my card”
- “ATM took my chime card”
- “Too get a Chime card”
Payments and Charges Question:
- “Unauthorized transaction”
- “Reverse transaction ripped off”
- “My rejected deposit”
Request for Information Question:
- “Checking problem”
- “About an issue I have with my account”
- “Need help activating my card”
Activation/ Cancellation Question:
- “Trying too activate”
- “Activate card”
- “Activate account”
Shipping and Delivery Question:
- “I have not received my card.”
- “To get the money that was in my account”
- “I haven't got my check yet”
Product/ Service Question:
- “Try toget loan”
- “Daily withdrawals”
- “Spot me not working”
Refund Question:
- “Refund money”
- “Refund”
- “Refunding my account”
Return/ Replace Question:
- “Trying to get a replacement card”
- “Change account number”
- “I need a replacement card”
Employment Question:
- “You not doing job”
- “One of the employment stop me from receiving my money”
- “Not getting unemployment”
Staff Question:
- “Speak the customer service”
- “Customer service”
- “I'm trying to talk to customer service”
Website/ Application Question:
- “Cause the web site told me yo when i tryed to log in from my computer”
- “A chime customer stole my check depisited by phone deposit”
- “Why was my application denied”
Other Question:
- “To transfer funds from my pro”
- “Speak with representatives”
- “Add funds”
About
When The User of company services are no longer Company's customer, www.chimebank.com continue to share The Client's information, as described in this notice. However, The Client of Chime Bank can contact Website at any time to limit Chime Bank's' sharing. Chime Bank also collect The Client's personal information from others, such as credit bureaus, affiliates, or other companies. State laws and individual companies may give The Client additional rights to limit sharing. See below for more on The Customer's rights under state law. Companies related by common ownership or control. They can be financial and nonfinancial companies. Chime Bank's' affiliates include financial companies such as The Bancorp Bank, Bancorp Card Services, Inc., and TBBK Direct Leasing, LLC. Companies not related by common ownership or control. Nonaffiliates Chime Bank share with can include online payment companies, direct marketing companies and prepaid card providers.
To read more: https://www.chimebank.com/privacy-policy/
To read more: https://www.chimebank.com/faq/
Customer Care, Money Transfer, Claim
Account, Deposit, Direct Deposit
Pros: Get paid early, Check comes before pay date, Great banking, No fees, Nun
Cons: Customer service, Lack of accountability, Very bad, No rep too talk too, No physical bank
Chime Bank is ranked 59 out of 778 in Banks category
USA, Other, Asia, Worldwide
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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Mobile bank Chime goes dark for millions of customers as it seeks $5 billion valuation
Chime, the leading branchless bank in the U.S., is in the midst of a service outage that has left millions of customers without access to their accounts.
Issues cropped up Wednesday, leaving users stranded at restaurants, parking garages and gas stations, unable to use their debit cards or pay their bills, according to interviews and complaints posted to the bank's Twitter account.
Card transactions and ATM withdrawals have since been restored, and employer deposits are posting, Chime said Thursday in a statement. But the main touchpoint for Chime's 5 million users – its mobile app and website – is still down after more than 24 hours.
"I completely acknowledge the fact that we feel like we let" users down, Chime CEO Chris Britt said in a telephone interview. "One of our core values is being member obsessed. Our customers love being connected, they want to know what their balances are in real time. And when people don't have access to the app, we understand how incredibly frustrating that is."
The outage, reportedly Chime's third since July, comes at a sensitive time for the San Francisco start-up.
Chime has been experiencing torrid growth lately, going from 1 million users in mid-2018 to more than 5 million this year. That has put the firm in the vanguard of an industry that is beginning to take off in the U.S. after the rise of so-called challenger banks in the U.K. and Europe. Chime was in the process of raising new funding from investors at a valuation of at least $5 billion, Axios reported earlier this month.
Taking advantage of frustration among customers of big banks, it has lured users with the promise of zero fees, a two-day advance on paychecks and a seamless experience.
But the thesis of Chime and other startups has been that physical branches were an unnecessary relic of the days when banks gave free toasters with new checking accounts. Now, customers are beginning to question whether that thesis rings true anymore.
"I can't access anything; if I wanted to transfer money out of my savings account, how am I supposed to do that?" said Bruce Banko, who works in customer support in St. Petersburg, Florida. "I tried calling them but I couldn't get through."
Banko sent this screenshot of his Chime mobile app:
It's unclear if the outage will impact Chime's valuation, and Britt declined to comment on anything to do with his bank's fundraising effort.
The outage was caused by an issue with the database of payment processor Galileo, according to people with knowledge of the matter. The Salt Lake City, Utah-based software company said it began experiencing an "operational incident" on Tuesday affecting its ability to "support transactions for a small number of our clients and their customers."
"We are actively working to restore full mobile application functionality, which is currently unavailable or slow to respond," Galileo said in a statement. "We are committed to actively resolving the situation and returning to normal operations as quickly as possible."
Galileo announced a $77 million funding round on Thursday, led by Accel. The company connects banks to credit card processors through APIs, and counts Robinhood, Monzo, Revolut, Varo and TransferWise as customers.
Hardest hit
While Galileo serves a constellation of fintech firms, it appears that Chime has been impacted the most. That calls into question the robustness of the firm's technology stack, or perhaps its reliance on vendors.
Galileo customer Revolut said that "no services were affected". Varo, another client, said it "experienced a minor disruption in processing" but that these issues are now mostly resolved. Monzo and Transferwise did not immediately respond to CNBC's request for comment.
Many challenger banks lean on third parties to connect to a payment network. It reduces the complexity of integrating directly with a company like Visa or Mastercard. But that can come with issues around downtime and outages.
"If this third party goes down, then to the user of the app, in this case Chime, the card no longer works," said Simon Taylor, head of venture at fintech consulting group 11FS. "As companies like Chime hit scale we're likely to see these outages become more common."
Service outages were especially common two years ago in the U.K., where challenger banks like Monzo and Revolut gained popularity after the financial crisis. Those outages eventually caused fintech companies to take their payment processing in house, according to Taylor.
Chime and many of its digital banking peers partner with FDIC-insured banks instead of getting a banking license themselves. It's a popular set up for fintech companies: The banks handle the federally regulated side while start-ups focus on their users' experience. Chime works with Bancorp Bank, and earns revenue from debit card transaction fees paid by merchants.
'We feel horrible'
Digital-first "challenger banks" like Chime are the fastest-growing group among financial technology startups. In the second quarter alone, the cohort raised $649 million across 17 venture capital deals, according to the data firm. Funding for Chime and other start-up banks like Monzo and Revolut has eclipsed last year's record of $2.3 billion.
Britt, Chime's CEO, declined to say when his service would be back up.
"We're still working towards bringing full functionality on the app," he said. "We don't take any of this lightly. We feel horrible about the experience our members had."
"My cell phone bill was supposed to deduct from my Chime account yesterday," Rion Barnes, a contract lawyer living outside Atlanta, Georgia, told CNBC. "I got a notice from my cell phone provider that I need to pay it, otherwise they'll shut down my account."
Barnes, who also has a SunTrust account, said that even after Chime restores its service, she has soured on the bank.
"I'm taking my money out," she said, "and putting it back into in my other account."
Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank or Stride Bank N.A.; Members FDIC
Get paid up to 2 days early with direct deposit.¹ Say goodbye to hidden bank fees². Grow your savings, automatically.
The BasicsGetting StartedSecurity
The Basics
What is Chime's mission?
Our mission is to make financial peace of mind a reality for everyone. We’re doing that by changing the way people feel about banking. Chime’s business was built on the principle of protecting our members and making managing your money easy. We’ll never profit from your misfortune or mistakes and everything we build is focused on improving our member’s lives.
How does Chime make money?
Chime makes money from jcpenney pay bill over phone interchange fee charged on card transactions. Every time you use your Chime Visa® Debit Card or Credit Builder Secured Credit Card for purchases and paying bills, Visa processes the transaction and charges an interchange fee to merchants for the service. Chime receives aportion of this fee. This is how Chime can continue building new and better products that help members get the most from their money.
Who can use Chime?
U.S. Citizens 18 years and older are welcome to apply! While Chime cards work all over the world, currently we can only offer accounts to members with a valid SSN, living in the United States and District of Columbia.
Does Chime charge any fees?
We don’t believe in unnecessary fees or profiting from our members’ misfortune. We have no south dakota state b basketball live stream to sign up, no overdraft, no monthly or service fees, no minimum balance fees, no transaction fees, and no card replacement fees either. We do charge one fee ($2.50) when you get cash from either an over the counter withdrawal, or an out-of-network ATM that is not part of Chime’s fee-free network of 60,000+ ATMs
Please note that third-party services, such as money transfer services used to deposit funds or out of network ATM used to withdraw funds to your Chime Spending Account may impose their own fees per transaction.
Does Chime have Fee-Free Overdrafts?
Yes! Chime’s SpotMe feature lets you make debit card purchases and cash withdrawals that overdraw your account with no overdraft fees.3 Limits start at $20 and can be increased up to $200. We’ll spot you when you need that little extra cushion to cover an expense. Learn more here!
What type of cards does Chime offer?
When you open a Chime Spending Account you get a Chime Debit Card that can be used at any merchant that accepts Visa. Your Chime Debit Card can also be used with mobile-payment providers such as Apple PayTM, Google PayTM or Samsung PayTM. Other features our members love about our Chime Visa Debit Card are instant transaction notifications anytime your card is swiped, the ability to instantly block your card and order a replacement Debit Card all from within the Chime mobile app.
The Chime Credit Builder Visa® Credit Card is our no fee, no interest, secured credit card that helps you build your credit. Unlike traditional credit cards, Credit Builder helps you build credit with no fees and no interest. There’s also no credit check to apply. The money you move into Credit Builder’s secured account is the amount you can spend on the card. Unlike other secured credit cards, that money can be used to pay off your monthly balances. Since Credit Builder doesn’t have a pre-set limit, spending up to the amount you added won’t contribute to a high-utilization record on your credit history. Learn more about how Credit Builder works.
When do I receive my Chime Visa Debit Card after I open a Chime Spending Account?
After you open a Spending Account, we get started on personalizing your new Chime Visa Debit Card. Your Chime Visa Debit Card is usually placed in the mail within one (1) business day after you open your Spending Account. It can take 5 to 10 business days for your Chime Visa Debit Card to arrive at your home address.
If you don’t have your Chime Visa Debit Card within 10 business days after opening your Spending Account, please contact our Member Services team at: [email protected]
Is Chime a real bank?
Chime is not a bank. Chime is a financial technology company that offers banking services provided by The Bancorp Bank or Stride Bank, N.A.; Members FDIC.Chime members can have a Spending Account with an optional Savings Account, and can grow their credit history by applying for a secured Chime Credit Builder Visa® Credit Card – all while enjoying the benefits of online banking and mobile banking. Eligibility requirements apply for Credit Builder card.
Is Chime a real bank or prepaid card?
Chime is a financial technology company, not a bank. Banking services are provided by The Bancorp Bank or Stride Bank, N.A.; Members FDIC. Chime is also not a prepaid card. Through its bank partners, Chime offers a full-service spending account with a Chime Visa® Debit Card for spending and using at 60,000+ fee-free in-network ATMs. Out of Network ATM fees apply. See Chime.com for more details.
Getting Started
How do I add money to my Chime Spending Account?
Direct deposit is the easiest way to add funds to your account. Enrolling in direct deposit with Chime has an added benefit too: you are automatically eligible to receive your paycheck up to 2 days early!¹
We also support mobile check deposit and electronic transfers from other institutions by linking an external bank account and in the Chime mobile app.
Cash deposits can also be made to your Chime Account at over 90,000 retail locations such as Walmart, CVS, and 7-Eleven.
Can I send money to family/friends?
You can use our Pay Friends feature to send money to Chime members instantly, and free! To use the Pay Friends feature, simply log into your Chime mobile app and select the ‘Move Money’ tab, then select ‘Pay Friends’. You will then be prompted to enter in either the receiver’s name, phone number or email, or you can select them from your contacts.
What is Chime's ATM Network?
We have a network of 60,000+ fee-free in-network ATMs for Chime members. Get fee-free transactions at any Moneypass ATM in a 7-Eleven location and at any Allpoint or Visa Plus Alliance ATM. To find a fee-free ATM near you, download the Chime mobile app and tap on ATM map. You can also search our ATM network.
Can I send paper checks?
Although fewer checks are being written these days, we understand that some bills like rent, credit cards, student loans, and other payments sometimes require you to pay with a check.
To assist our members in these situations, we offer the Chime Checkbook feature!
Can I deposit paper checks with Mobile Check Deposit?
Chime will determine if you are eligible for the Mobile Check Deposit feature based on the history of any Chime-branded accounts you have, direct deposit history, and direct deposit amounts and other risk-based factors.
For example, Chime currently offers mobile check deposit to members who receive a qualifying direct deposit of $1.00 or more. Mobile check depositing will be automatically enabled in your Chime app within a few days of receiving the deposit. You may receive access to Mobile Check Deposit based on other risk-based factors.
How do I pay bills using my Chime Spending Account?
You can set up direct debit payments with billers who offer this option by providing your account and routing number to the merchant.
Direct debits are immediately removed from your Spending Account when requested by a biller and do not place any hold on your funds. If your balance is not sufficient to cover the payment, it will be declined. There are no limits or fees associated with direct debits.
How do I invite friends to join Chime?
We currently offer a referral bonus every time you refer someone new to Chime using your referral link, and they receive a single qualifying direct deposit of $200 or more!* Your friend must enroll and receive a single qualifying direct deposit of $200.00 or more within 45 days of opening their new account. The direct deposit can come from their employer, payroll provider, or benefits payer via Automated Clearing House (ACH). If the terms are complete, both you and your friend will get $100 each! You can find the link for inviting everyone you know in your Chime app.
You can also copy-and-paste your invite link and share it on Facebook, Instagram, or Twitter.
Referral Incentives
Occasionally, we’ll offer different incentives to invite your friends to join Chime. We’ll notify you through email or in the Chime mobile app when a referral offer is available.
Chime Customer Service
Our Member Services team is always happy to help! You can reach us 24/7 via the customer support tab in the Chime app, or by email at [email protected]
Our phone specialists are available through our customer service number at 844-244-6363. Our hours of operations are:
• Monday-Sunday: 3am-11pm CST
Security
What is your security policy?
Our top priority is protecting our members. We use 128-bit AES encryption, access control, and security processes to ensure your money is always safe with Chime. If you notice an unauthorized transaction, you can disable transactions on your Chime card immediately in the settings section of the Chime app and website to prevent further unauthorized card transactions.
Are my deposits insured by the FDIC?
Chime bank accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our partners, The Bancorp Bank or Stride Bank, N.A., Members FDIC.
Can you use your Chime Visa Debit Card in other countries?
You can use your Chime Debit Card anywhere Visa cards are accepted, including outside the U.S. and with no foreign transaction fees! International transactions can be enabled or disabled in the settings menu found in the Chime mobile banking app.
What do I do if I don't recognize a transaction in my Spending or Savings Account?
If you do not recognize a transaction in your Spending or Savings Account,we ask that you temporarily block your card:
- Use the Chime mobile app or by log in to your account at www.chime.com.
- Go to Settings and turn off Chime Card Transactions.
This feature immediately prevents new purchases and ATM transactions on your Chime Visa Debit Card account. - Contact us immediately in one of several fidelity near me us at 1-844-244-6363
- Use the Chime mobile app to contact our support team
- Email [email protected]
What type of account is my Chime account?
Chime is a full-featured deposit account. Your account can receive direct deposits and it supports pre-authorized withdrawals and interbank transfers through the Automated Clearing House (ACH) Network.
Chime gives you:
- A Chime Visa® Debit Card
- An FDIC-insured deposit account that can be managed entirely from your smartphone
- An optional Savings Account that helps you save money without thinking about it
Chime bank accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our partners, The Bancorp Bank or Stride Bank, N.A., Members FDIC.
Where can I find more information on your policies?
You can check out our privacy practices, Account Agreement, and all the legal information pertaining to your account here: Privacy Policies
Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.
While Chime doesn’t issue personal checkbooks to write checks, Chime Checkbook gives you the freedom to send checks to anyone, anytime, from anywhere. See your issuing bank’s Deposit Account Agreement for full Chime Checkbook details.
By clicking on some of the links above, you will leave the Chime website and be directed to a third-party website. The privacy practices of those third parties may differ from those of Chime. We recommend you review the privacy statements of those third party websites, as Chime is not responsible for those third parties' privacy or security practices.
1 Early access to direct google play gift card walmart funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.
2 Out-of-network ATM withdrawal fees apply except at MoneyPass ATMs in a 7-Eleven location or any Allpoint or Visa Plus Alliance ATM. Other fees such as third-party and cash deposit fees may apply.
3 Chime SpotMe is an optional, no fee service that requires a single deposit of $200 or more in qualifying direct deposits to the Chime Spending Account each month. All qualifying members will be allowed to overdraw their account up to $20 on debit card purchases and cash withdrawals initially, but may be later eligible for a higher limit of up to $200 or more based on member's Chime Account history, direct deposit frequency and amount, spending activity and other risk-based factors. Your limit will be displayed to you within the Chime mobile app. You will receive notice of any changes to your limit. Your limit may change at any time, at Chime's discretion. Although there are no overdraft fees, there may be out-of-network or third party fees associated with ATM transactions. SpotMe won't cover non-debit card transactions, including ACH transfers, Pay Friends transfers, or Chime Checkbook transactions. See Terms and Conditions.
4 Cash deposits to a Chime Spending Account are funds transfers made by third parties (who may impose their own fees or limits) and are FDIC-insured up to applicable limits once received by the bank holding the account.
* Referral Bonus: In order for the referring Chime member (“Referrer”) to qualify and receive the $100.00 monetary referral reward and $10.00 temporary SpotMe Base Limit increase referral reward, and for the referred person (“Referred”) to qualify and receive the $100.00 monetary referral reward, all of the following conditions must be satisfied: (1) Referrer is part of the SpotMe Referral Incentive referral reward campaign; (2) Referred has not previously opened a Chime Spending Account (“Account”); (3) Referred opened the new Account using the Referrer’s unique referral link; and (4) Referred received in the new Account a qualifying direct deposit of $200.00 or more within 45 calendar days of opening. The qualifying direct deposit must be made by the referred individual’s employer, payroll provider, or benefits payer by Automated Clearing House (ACH) deposit. Bank ACH transfers, Pay Friends transfers, verification or trial deposits from financial institutions, peer to peer transfers from services such as PayPal, Cash App, or Venmo, mobile check deposits, and cash loads or deposits are not qualifying direct deposits. Members may earn no more than $50.00 in SpotMe Base Limit referral increase and may earn no more than $1,000.00 in monetary referral rewards per calendar year (January 1, 2021 - December 31, 2021 and January 1, 2022 – December 31, 2022). No member’s SpotMe limit may exceed $200. Any Referrer SpotMe Base limit increase referral reward will expire 184 calendar days from the Referred receiving a qualifying direct deposit. If an eligible Referrer loses Base Limit eligibility, and the Referred completes south carolina state university college board above conditions, the Referrer will receive the $10 temporary SpotMe limit increase referral reward only upon regaining Base Limit eligibility. If conditions (1) – (3) listed above are met between August 17, 2021 and September 17, 2021, both the Referrer kimber micro 9 owb holster the Referred will each receive a $5 monetary referral reward; limit $100 per calendar year for the Referrer. The Referrer may refer no more than twenty (20) persons using their unique referral link. In the event the Referrer refers additional persons in excess of 20 persons, neither the Referrer or the Referred will earn the $5 monetary referral reward. Referral rewards will generally be provided within two (2) business days after all the above conditions are met. Referred individuals acknowledge that payment of any referral reward may result in the Referrer’s knowledge of the Referred’s establishment of a new Account. Chime reserves the right to cancel or modify the terms of any referral reward offer or terminate a member's eligibility at any time with or without prior notice. Credits of $10 or more will be reported on tax form 1099-INT for new members (Referred). Credits of $600 or more will be reported on tax form 1099-MISC for referring Chime members (Referrers). Banking services are provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC.
© 2013-2021 Chime. All Rights Reserved.
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Chime Bank Phone Numbers and Emails
Chime Bank Emails:
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Chime Bank Contact Information
Corporate Office Address:
Chime Financial, Inc.
PO Box 417
San Francisco,California94108
United States
Other Info (opening hours):
Hours:
Monday - Friday: 6 am - 10 pm (CST)
Saturday - Sunday: 7 am - 9 pm (CST)
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Chime Bank Rating Based on 489 Reviews
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Summary of Chime Bank Customer Service Calls
23.6K TOTAL
CALLS
04:23 AVG CALL
DURATION
11% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chime Bank Customer Service?
Account Question:
- “Forgot password”
- “I am trying to open a account”
- “Money taken out of my account”
Cards Question:
- “Someone got my card”
- “ATM took my chime card”
- pay my cable bill online comcast “Too get a Chime card”
Payments and Charges Question:
- “Unauthorized transaction”
- “Reverse transaction ripped off”
- “My rejected deposit” what is capital markets in banking
Request for Information Question:
- “Checking problem”
- “About an issue I have with my account”
- “Need help activating my card”
Activation/ Cancellation Question:
- “Trying too activate”
- “Activate card”
- “Activate account”
Shipping and Delivery Question:
- “I have not received my card.” bank of america home loans jobs
- “To get the money that was in my account”
- www people daily com “I haven't got my check yet”
Product/ Service Question:
- south florida state college dental hygiene “Try toget loan”
- “Daily withdrawals” citizens bank na mobile app
- contact chime representative at and t iphone “Spot me not working”
Refund Question:
- “Refund money” contact chime representative
- “Refund”
- dubuque bank and trust epworth iowa “Refunding my account” us bank locations in north carolina
Return/ Replace Question:
- “Trying to get a replacement card”
- contact chime representative deutsche bank new york aba number “Change account number”
- “I need a replacement card”
Employment Question:
- “You not doing job” fear not for i am with you kjv
- “One of the employment stop me from receiving my money”
- “Not getting unemployment”
Staff Question:
- “Speak the customer service”
- citi card aadvantage mastercard login how many people don t have internet “Customer service”
- contact chime representative “I'm trying to talk to customer service”
Website/ Application Question:
- “Cause the web site told me yo when i tryed to log in from my computer”
- “A chime customer stole my check depisited by phone deposit”
- “Why was my application denied”
Other Question:
- “To transfer funds from my pro” indigo credit card customer service phone how does a capital one secured mastercard work
- “Speak with representatives”
- contact chime representative “Add funds” wells fargo recruitment contact number
About
dhl 24 hour customer service usa When The User of company services are no longer Company's customer, www.chimebank.com continue to share The Client's information, as described in this notice. However, The Client of Chime Bank can contact Website at any time to limit Chime Bank's' sharing. Chime Bank also collect The Client's personal information from others, such as credit bureaus, affiliates, or other companies. State laws and individual companies may give The Client additional rights to limit sharing. See below for more on The Customer's rights under state law. Companies related by common ownership or control. They can be financial and nonfinancial companies. Chime Bank's' affiliates include financial companies such as The Bancorp Bank, Bancorp Card Services, Inc., and TBBK Direct Leasing, LLC. Companies not related by common ownership or control. Nonaffiliates Chime Bank share with can include online contact chime representative companies, direct marketing companies and prepaid card providers.
To read more: https://www.chimebank.com/privacy-policy/
To read more: https://www.chimebank.com/faq/
Customer Care, Money Transfer, Claim
Account, Deposit, Direct Deposit
Pros: Get paid early, Check comes before pay date, Great banking, No fees, Nun
Cons: Customer service, Lack of accountability, Very bad, No rep too talk too, No physical bank
Chime Bank is ranked 59 out of 778 in Banks category
USA, Other, Asia, Worldwide
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Mobile bank Chime goes dark for millions of customers as it seeks $5 billion valuation
Chime, the leading branchless bank in the U.S., is in the midst of a service outage that has left millions of customers without access to their accounts.
Issues cropped up Wednesday, leaving users stranded at restaurants, parking garages and gas stations, unable to use their debit cards or pay their bills, according to interviews and complaints posted to the capital one atm bank near me Twitter account.
Card transactions and ATM withdrawals have since been restored, and employer deposits are posting, Chime said Thursday in a statement. But the main touchpoint for Chime's 5 million users – its mobile app and website – is still down after more than 24 hours.
"I completely acknowledge the fact that we feel like we let" users down, Chime CEO Chris Britt said in a contact chime representative interview. "One of our core values is being member obsessed. Our customers love being connected, they want to know what their balances are in real time. And when people don't have access to the app, we understand how incredibly frustrating that is."
The outage, reportedly Chime's third since July, comes at a sensitive time for the San Francisco start-up.
Chime has been experiencing torrid growth lately, going from 1 million users in mid-2018 to more than 5 million this year. That has put the firm in the vanguard of an industry that is beginning to take off in the U.S. after the rise of so-called challenger banks in the U.K. and Europe. Chime was in the process of raising new funding from investors at a valuation of at least $5 billion, Axios reported earlier this month.
Taking advantage of frustration among customers of big banks, it has lured users with the promise of zero fees, a two-day advance on paychecks and a seamless experience.
But the thesis of Chime and other how to use bank of america mobile app has been that physical branches were an unnecessary relic of the days when banks gave free toasters with new checking accounts. Now, customers are beginning to question whether that thesis rings true anymore.
"I can't access anything; if I wanted to transfer money out of my savings account, how am I supposed to do that?" said Bruce Banko, who works in customer support in St. Petersburg, Florida. "I tried calling them but I couldn't get through."
Banko sent this screenshot of his Chime mobile app:
It's unclear if the outage will impact Chime's valuation, and Britt declined to comment on anything to do with his bank's fundraising effort.
The outage was caused by an issue with the database of payment processor Galileo, according to people with knowledge of the matter. The Salt Lake City, Utah-based software company said it began experiencing an "operational incident" on Tuesday affecting its ability to "support transactions for a small number of our clients and their customers."
"We are actively working to restore full mobile application functionality, which is currently unavailable or slow to respond," Galileo said in a statement. "We are committed to actively resolving the situation and returning to normal operations as quickly as possible."
Galileo announced a $77 million funding round on Thursday, led by Accel. The company connects banks to credit card processors through APIs, and counts Robinhood, Monzo, Revolut, Varo and TransferWise as customers.
Hardest hit
While Galileo serves a constellation of fintech firms, it appears that Chime has been impacted the most. That calls into question the robustness of the firm's technology stack, or perhaps its reliance on vendors.
Galileo customer Revolut said that "no services were affected". Varo, another client, said it "experienced a minor disruption in processing" but that these issues are now mostly resolved. Monzo and Transferwise did not immediately respond to CNBC's request for comment.
Many challenger banks lean on third parties to connect to a payment network. It reduces the complexity of integrating directly with a company like Visa or Mastercard. But that can come with issues around downtime and outages.
"If this third party goes down, then to the user of the app, in this case Chime, the card no longer works," said Simon Taylor, head of venture at fintech consulting group 11FS. "As companies like Chime hit scale we're likely to see these outages become more common."
Service outages were especially common two years ago in the U.K., where challenger banks like Monzo and Contact chime representative gained popularity after the financial crisis. Those outages eventually caused fintech companies to take their payment processing in house, according to Taylor.
Chime and many of its digital banking peers partner with FDIC-insured banks instead of getting a banking license themselves. It's a popular set up for fintech companies: The banks handle the federally regulated side while start-ups focus on their users' experience. Chime works with Bancorp Bank, and earns revenue from debit card transaction fees paid by merchants.
'We feel horrible'
Digital-first "challenger banks" like Chime are the fastest-growing group among financial technology startups. In the second quarter alone, the cohort raised $649 million across 17 venture capital deals, according to the data firm. Funding for Chime and other start-up banks wanetta gibson gofundme Monzo and Revolut has eclipsed last year's record of $2.3 billion.
Britt, Chime's CEO, declined to say when his service would be back up.
"We're still working towards bringing full functionality on the app," he said. "We don't take any of this lightly. We feel horrible about the experience our members had."
"My cell phone bill was supposed to deduct from my Chime account yesterday," Rion Barnes, a contract lawyer living outside Atlanta, Georgia, told CNBC. "I got a notice from my cell phone provider that I need to pay it, otherwise they'll shut down my account."
Barnes, who also has a SunTrust account, said that even after Chime restores its service, she has soured on the bank.
"I'm taking my money out," she said, "and putting it back into in my other account."
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It's a win-win. We discover great talent here in our communities. Our customers tap into great talent at virtually the same economic value as offshore.
By leveraging the Multiplier Effect, our goal is to create 10,000 jobs in under-resourced communities.
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