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Bank of america customer service online chat |
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CITIZENS DEPOSIT ONLINE BANKING |
Bank of America Mobile Banking
Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.
Manage Accounts
• Review activity in checking, savings and credit card accounts
• View mortgage, auto loan and other account balances
• Activate or replace credit/debit cards
• Order checks
• Set alerts for important account info
Transfer Money
• Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
• Transfer funds between your Bank of America accounts
Bill Pay (available for eligible accounts)
• Schedule/edit/cancel payments
• Pay eBills
• Add/edit payees
Check Deposit
• Take photos of checks to deposit them
• Immediately see the processing deposit in your account²
Erica, Your Virtual Financial Assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, helpful insights and financial guidance
Contact Us
• Reach a representative for help
• Schedule an appointment to meet with a specialist
• Find ATMs and financial centers
Special Offers & Deals
• Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards
• Receive credit card offers
Security
• Set up fingerprint sign-in
• If fraudulent activity is suspected on your card, we'll notify you
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴
See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more info. Mobile carrier message and data rates may apply.
¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is only available in English.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.
Investing involves risk. There is always the potential of losing money when you invest in securities.
Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.
Investment, insurance and annuity products:
• Are Not FDIC Insured
• Are Not Bank Guaranteed
• May Lose Value
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Android is a trademark of Google Inc.
Google emojis are used herein under license.
Bank of America and related trademarks are trademarks of Bank of America Corporation
Bank of America, N.A. Member FDIC
© 2021 Bank of America Corporation
Contact Bank Of America Customer Service
Bank Of America Phone Numbers and Emails
Toll-Free Number:
- (800) 933-6262
Online Banking
Customer Service:
- (877) 366-1121
ATM or debit charges
- (800) 215-6195
Auto Loans Existing customers
- (844) 892-6002
Auto Loans New customers
- (866) 345-1248
Auto Loans TTY/TDD
- (800) 688-6086
Automated ans Spanish support
- (888) 827-1812
CDs and IRAs
- (800) 276-9939
Credit card activation
- (757) 677-4701
Credit card issues (cell phone roaming charges may apply)
- (888) 689-4466
Estate Servicing
- (800) 432-1000
General information, Lost or stolen ATM or debit card or checkbook, Opening an account
- (800) 992-3200
Health Benefit Accounts (HSA, FSA, HRA)
- (800) 718-6710
Insurance and Protection
- (800) 305-5109
Insurance and Protection TTY/TDD
- (315) 724-4022
International
- (800) 537-4180
Joe Martin Scholarship For Bank of America employees and retirees only
- (866) 817-2836
Life Insurance and Accident Insurance
- (800) 934-5626
Mortgage and Home Equity Existing accounts
- (800) 669-6607
Mortgage and Home Equity Existing mortgages
- (800) 779-3894
Mortgage and Home Equity New home equity applications
- (800) 218-9946
Neighborhood builders, Student leaders, Local grants, Volunteer grants
- (800) 270-5746
New mortgage applications
- (800) 933-6262
Online Banking
- (800) 732-9194
Report a lost or stolen credit card
- (844) 401-8500
Report a problem with an ATM
- (800) 344-8382
Student lending
- (800) 288-4408
TTY/TDD
- (800) 637-7455
Business Customer Service:
- (888) 287-4637
Small Business
- (888) 606-4545
Small Business Intuit Online Payroll support
- (800) 430-7161
Small Business Merchant Services support
- (866) 758-5972
Small Business Online Banking support
- (866) 543-2808
Small Business Open a new account
- (877) 270-1242
Small Business Remote Deposit Online support
General Info:
- (646) 743-1003
- (980) 386-4062
Bank Of America Emails:
General Info
Legal
More phone numbers and emailsLess phone numbers and emails
Bank Of America Contact Information
Bank Of America Online Chat:
Corporate Office Address:
Bank of America Corporation
PO Box 25118
Tampa,Florida33633-0900
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8 a.m. - 9 p.m. (ET)
Saturday: 8 a.m. - 8 p.m. (ET)
Sunday: 8:00am - 5:00pm (ET)
Edit Business Info
Bank Of America Rating Based on 635 Reviews
Rating details
Product or Service Quality
Rating Details
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
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All 1.8K Bank Of America reviews
Summary of Bank Of America Customer Service Calls
2.6K TOTAL
CALLS
09:34 AVG CALL
DURATION
15% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Bank Of America Customer Service?
Payments and Charges Question:
- “Unauthorized charge”
- “Transaction issue”
- bank of america customer service online chat “Declined charge”
Account Question:
- online banking for huntington bank “Can't log in”
- comerica stock dividends “My Zelle account was deleted” bank of america customer service online chat
- “I have problem login in my account and the password I need you help to open account and put new user name because email the is my account get paid to the reason is my friends send me the money on account is not fraud” tarrant county jail release
Cards Question:
- “Open card”
- “Lost card”
- “Card was used”
Request for Information Question:
- “Checking account”
- “Question about 2 party check deposit”
- “Did not transfer money to my checking account but did take money out ofsavings account”
Product/ Service Question:
- “To get a home equity loan”
- “Pay car loan”
- “To pay auto loan”
Return/ Replace Question:
- “Return a payment”
- “Ask for a replacement card”
- “Change address”
Activation/ Cancellation Question:
- lowest brokerage charges for online trading in india bank of america customer service online chat “Cancel reoccurring charge from Xoom”
- “Cancel a payment”
- “Cancel my credit card”
Staff Question:
- “Talk to customer service”
- “Fraudulent services”
- “I wanna speak with customer service”
Employment Question:
- “Need a payoff request”
- “Pay off my account in full”
- bank of america customer service online chat “10 day pay bank of america customer service online chat
Refund Question:
- “I have a refund coming but I no longer have this back”
- “Refund”
- walmart order groceries online “Refunds”
Shipping and Delivery Question:
- “I have not gotten my debit card in the mail”
- bank of america customer service online chat “Tracking payment” bank of america customer service online chat
- “Where is my bank card”
Website/ Application Question:
- “Application”
- “Enrolling website account”
Other Question:
- “Forget onine id”
- “Verify cashier check”
- “Mobile app”
About
Mortgage, Customer Care, Loan
Account, Credit Card, Checking Account
Pros: Online ability, Many locations, Never had any issue until now, Long wait, Previously reliable
Cons: Customer service, No resolution available, No reconsideration offered, Overall failure for a good long term customer, Unprofessional
FIA Card Service, Merrill Lynch, Merrill Edge, Countrywide Home Loans, First Franklin Loan Services
bank of america customer service online chat Bank of America is a multinational banking and financial corporation. It was founded by Amadeo Giannini in October 1904. Its headquarters is base in Charlotte, North Carolina, United States. Bank of America provides a broad range of banking and financial services. They include the following: consumer banking, corporate banking, mortgage loans, wealth management, credit cards, and many more. The corporation also specializes in insurance, investment banking, private equity, refinancing, and savings. There are 2 divisions: Bank of America Home Loans and Bank of America Merrill Lynch. Its subsidiaries are U.S. Trust, Merrill Edge, and Merrill Lynch. There are more than 4500 Bank of America locations worldwide.

Bank Of America is ranked 134 out of 778 in Banks category
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Current is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Metropolitan Commercial Bank, Members FDIC. The Current Visa Debit Card is issued by Choice Financial Group and Metropolitan Commercial Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.
¹Faster access to funds is based on comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus deposits made electronically. Direct deposit and earlier availability of funds is subject to payer's support of the feature and timing of payer's funding.
*Overdrive™ is available only on Current Premium Accounts and requires $500 in qualifying direct deposits on Current each month. Members will be notified by Current when they are eligible and must opt-in to Overdrive™. The Overdrive™ limit starts at $25, allowing members to overdraft their accounts up to $25 on debit card purchases without any fees, and accounts are reviewed periodically for increases up to $100 at Current’s discretion. Your limit may change based on your account history, spending activity, or other risk-based factors. You will receive a notification of any changes to your limit and your limit may change at any time at Current’s discretion. Your limit and remaining balance will be displayed to you in the Current app. When you receive your next deposit, Current then will apply funds towards your negative balance. Overdrive™ will not cover any non-debit card purchases, including ATM withdrawals, ACH transfers, P2P services (PayPal, Venmo, Cash App, or similar services), Current Pay transfers and checks. See terms and conditions.
²Out-of-network cash withdrawal fees apply. Third-party and adding cash fees may apply.
"Metropolitan Commercial Bank" and "Metropolitan" are registered trademarks of Metropolitan Commercial Bank ©2014.
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Student Loan Servicing
We're here to help you successfully navigate your student loans.

IMPORTANT MESSAGES

Introducing Aidvantage
For loans owned by the U.S. Department of Education
Recently Navient shared that we are working collaboratively with Maximus and the U.S. Department of Education to transfer our servicing contract to Maximus, under the name Aidvantage.
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In Repayment
Read about your options for:
- Income-Driven Repayment (IDR) plans for federal student loans
- Other repayment plans
- Federal loan consolidation
- Deferment and forbearance
- Forgiveness, cancellation, and discharge
Student Loan Success Stories
Real people share their tips, insights, and inspiring experiences
Millions of people are successfully repaying their student loans and applying their degrees to pursue their dreams.
Check out some of their stories, and find out how we’re working to make student loans better.

Visit Navient.com/Success

Business Processing Solutions
We help our government, education, and healthcare clients achieve their missions, optimize their revenue, and deliver on their commitments to their customers and communities.

Consumer Lending
We deliver a best-in-class customer experience that empowers borrowers to manage their debt efficiently and affordably.

Social Responsibility
We’re committed to contributing to the social and economic well-being of our local communities, to supporting a culture of integrity and equality in our workforce, and to integrating environmental responsibility into our business.

Military Benefits
If you are a member of the military, both your federal and private loans may qualify for the Servicemembers Civil Relief Act (SCRA) and other military benefits.
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Welcome, Century Bank customers.
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First-time loginWelcome, Century Bank business customers.
We are thrilled you are joining us. Click Learn More for all the information you need to get started.
Learn MoreEastern Give for Good makes learning about or donating to causes easy and fee-free.
For a limited time, log on and qualify to get $10 to give to causes you love.
Learn MoreCOVID-19 Update:
Learn about different programs, from adjusted branch hours and loan payment deferments, to loan requests and loan forgiveness through the SBA's Paycheck Protection Program.
Visit our COVID-19 Resource CenterJoin Us For Good
From the White Mountains to the tip of Cape Cod, we support and invest in people and places that are poised to make a difference. Because our purpose is simple: We do good things to help people prosper.
Learn More
A call to action from our Chair and CEO Bob Rivers
Read More

'Tis the season for 1% cash back
Eligible on DCU Visa® Platinum Credit Card purchases – Thanksgiving through New Year’s Eve.
All DCU branch lobbies, branch offices, and teller lines are open to serve your financial needs
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Current is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Metropolitan Commercial Bank, Members FDIC. The Current Visa Debit Card is issued by Choice Financial Group and Metropolitan Commercial Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted.
¹Faster access to funds is based on comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus deposits made electronically. Direct deposit and earlier availability of funds is subject to payer's support of the feature and timing of payer's funding.
*Overdrive™ is available only on Current Premium Accounts and requires $500 in qualifying direct deposits on Current each month. Members will be notified by Current when they are eligible and must opt-in to Overdrive™. The Overdrive™ limit starts at $25, allowing members to overdraft their accounts up to $25 on debit card purchases without any fees, and accounts are reviewed periodically for increases up to $100 at Current’s discretion. Your limit may change based on your account history, spending activity, or other risk-based factors. You will receive a notification of any changes to your limit and your limit may change at any time at Current’s discretion. Your limit and remaining balance will be displayed to you in the Current app. When you receive your next deposit, Current then will apply funds towards your negative balance. Overdrive™ will not cover any non-debit card purchases, including ATM withdrawals, ACH transfers, P2P services (PayPal, Venmo, Cash App, or similar services), Current Pay transfers and checks. See terms and conditions.
²Out-of-network cash withdrawal fees apply. Third-party and adding cash fees may apply.
"Metropolitan Commercial Bank" and "Metropolitan" are registered trademarks of Metropolitan Commercial Bank ©2014.
Welcome to Arvest
Investments and Insurance Products: Not a Deposit