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WASHINGTON, D.C. — U.S. Sen. Sherrod Brown (D-OH) – ranking member of the U.S. Senate Committee on Banking, Housing, and Urban Affairs – led Senate Banking Committee Democrats in demanding that Capital Central ford in ahoskie north carolina take action to protect the more than 100 million consumers impacted by the March 2019 data breach. In response to the data breach, Capital One promised to provide free credit monitoring and identity protection services to its consumers. As the Senators describe in the letter, Capital One’s efforts to enroll consumers into these services have been ineffective and have not adequately protected impacted consumers from further harm.

 “To date, we believe Capital One has not taken sufficient steps to make good on its commitment to protect consumers from further harm,” wrote the Senators

“These deficiencies mean that: (1) consumers do not know whether their personal information has been breached; and (2) Capital One may limit the number of consumers for whom it will have to provide free credit monitoring and identity protection services,” continued the Senators.

The Senators have requested the Capital One provide detailed answers by September 20, 2019.

The full text of the letter is below and the PDF can be found HERE

September 11, 2019

Richard Fairbank

Chief Executive Officer

Capital One, Inc.

1680 Capital One Drive

McLean, VA 22102

Dear Mr. Fairbank:

We write to express our concern that Capital One has not taken sufficient action to protect the more than 100 million consumers who have been impacted by the recent data breach. We ask that you take steps to provide immediate protections to ensure that these consumers suffer no further harm.

On July 29, allied insurance customer service number, Capital One publicly disclosed a data breach affecting more than 100 million consumers in the United States. The breached data was primarily related to credit card applications from 2005 through 2019, and included consumers’ names, addresses, zip codes, phone numbers, email addresses, and dates of birth. The breached data also included Social Security numbers for 140,000 consumers and bank account information for 80,000 consumers with secured credit cards.

In response to the breach, Capital One has stated that it would provide “Free credit monitoring and identity protection. . to everyone affected.”[1] During a briefing on July 31, 2019, Capital One specifically told this Committee’s staff that it would provide free credit monitoring and identity protection to all Capital One customers who request it, regardless of whether they are part of the affected consumers.

To date, we believe Capital One has not taken sufficient steps to make good on its commitment to protect consumers from further harm. On August 22 and September 4, 2019, Committee staff called the 1-800-227-4825 customer service number listed on the Capital One webpage that provides information regarding the data breach.[2] This telephone number is Capital One’s general customer service line, not a dedicated line for consumers to call about the data breach or to request free credit monitoring and identity protection.[3] When Committee staff called that number, there was no dedicated numerical option (e.g., press 1) for inquiries about the data breach or to request free credit monitoring. Eventually, staff were able to reach a Capital One customer service representative by pressing “0.” Based on staff’s discussion with the Capital One customer service representative, Capital One is not clearly communicating with consumers about their eligibility for free credit monitoring and identity protection services. Nor does it appear that those services are yet available for consumers when they call in to request them.

As described above, it is clear that Capital One has not established an effective process for consumers to request free credit monitoring and identity protection services. The deficiencies in Capital One’s process include the following:

• Capital One has not established a dedicated telephone number for consumers to call to inquire about the data breach or to request free credit monitoring and identity protection;
• Capital Capital one credit card contact customer service offers no easy way for consumers to request free credit monitoring. There is no numerical prompt (e.g., press 1 if you are calling about the data breach or to request free credit monitoring);
• There is no online option for consumers to request free credit monitoring and identity protection;
• Capital One does not clearly communicate with consumers who call in about eligibility for free credit monitoring and identity protection;
• There appear to be lengthy delays for affected or potentially affected consumers to receive the free credit monitoring and identity protection; and
• It appears that Capital One is not providing any kind of online notification of the breach to consumers through their online Capital One accounts. 

These deficiencies mean that: (1) consumers do not know whether their personal information has been breached; and (2) Capital One may limit the number of consumers for whom it will have to provide free credit monitoring and identity protection services.

To provide clarification and additional information on Capital One’s process to assist its consumers, please answer the following questions and provide the Committee the requested information by September 20, 2019.

1. Has Capital One identified any additional populations of affected or potentially affected consumers beyond what it has publicly disclosed?[4] If so, state the number of such consumers and the types of breached data (e.g., Social Security number) for these consumers.
2. Will Capital One provide a dedicated phone line for those affected by the breach?
3. Please provide the date you sent a breach notification letter to the 140,000 consumers whose Social Security numbers were stolen and the 80,000 consumers whose bank account numbers were stolen.
4. Please provide to the Committee a copy (template) of the letter you sent (or will be sending) to the above consumers.
5. Please state whether Capital One will provide free credit monitoring and identity protection to all Capital One consumers who request it—regardless of whether the consumer is part of the population of affected or potentially affected consumers.
6. As of the date of your response, how many consumers have requested free credit monitoring and identity protection? Please indicate the number of these consumers to whom Capital One has sent breach notification letters.
7. Please state the begin date for when harmed or potentially harmed consumers can receive free credit monitoring and identity protection.

Thank you in advance for your response to our requests.

###

Capital One Phone Numbers and Emails

More phone numbers and emailsLess phone numbers and emails

Capital One Contact Information

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About

Capital One Terms of Service

To read more: https://www.capitalone.com/legal/terms-conditions

Capital One Privacy Policy

To read more: https://www.capitalone.com/identity-protection/privacy

Top Capital Capital one credit card contact customer service Services

Customer Care, Loan, Auto Loan

Top Capital One Products

Credit Card, Account, Platinum Credit Card

Capital One Capital one credit card contact customer service and Cons

Pros: Lost all my trust, Negative, I had faith in this company, Hanging up the phone, Used to like all of their services

Cons: Horrible customer service, Poorly handled, Given the runaround, Unprofessional, Inept customer service with zero empathy

Related Companies

Capital One 360, Sharebuilder, ING Direct, Chevy Chase Bank, Capital One Investing

Summary

why has uae cut ties with qatar Capital One Financial Corporation is a bank holding company headquartered in Virginia. It provides various kinds of financial services: banking, home loans, auto loans, issues credit cards (to the predatory individuals as well) and specialize capital one credit card contact customer service different savings products. Capital One is the winner of the Warton Infosys Business Transformation Rewards. It has one of the best innovative credit card products strategies in the US. Capital One Bank was created in 2006 after the acquisition of North Fork Bank by the corporation. Capital One is a sponsor of some football teams. The company is also represented in the UK, Canada and Spain.

Capital One is ranked 109 out of 778 in Banks category

Area Served

USA, Worldwide, Canada, Asia

Payment Methods

Edit Description

The Capital One Venture Rewards Credit Card is a travel rewards card favored by many. There's no need to keep track of spending categories with this card, since the card offers 2 Miles per dollar on every purchase, every day. The current sign-up bonus offers many possibilities for travel redemptions, as you'll Enjoy a one-time bonus of 60,000 miles once you spend $3,000 on purchases within 3 months from account opening, equal to $600 in travel.

If you've just gotten approved for this card — congratulations — you'll want to familiarize yourself with your new Capital One account and how to contact customer service, should any problems arise.

Logging in to your Capital One Venture Rewards Credit Card account

Did you forget your Capital One username or password? Capital One allows cardholders to retrieve their usernames or passwords by verifying personal information. Start the process of resetting your password or retrieving your username by clicking "Forgot username or password?" This link is located on the sign-in screen.

To retrieve your username or password, you will need to have the following information:

Capital One's website also has a live-chat function that you can use to retrieve your account details.

How to make a Capital One online payment

Capital One cardholders can make their payments online, making this process both convenient and easy. Once you sign in to bank of tennessee hours Capital One account, press "View Chest workouts for men at home to get a detailed view of your account details. You will then see "Make a Payment" in the upper right-hand corner, where you'll need to follow the instructions until you've received confirmation that there was a payment made on your account.

math formula to calculate mortgage payment Capital One online payment" src="http://res.cloudinary.com/value-penguin/image/upload/c_limit,dpr_1.0,f_auto,h_1600,q_auto,w_1600/v1/venture_vquahq">

Contact Capital One customer service

Capital One makes contacting customer service quite accessible, with an extensive list of phone numbers you can reach for any inquiry. Using the appropriate contact can help you reach someone quicker and resolve your issue promptly.

For existing accounts, you can reach a Capital One customer service representative by dialing 1-800-227-4825. If you're outside of the United States, you'll have to call 1-804-934-2001. Below, you'll find other relevant contact details for Capital One.

Other ways to contact Capital One customer service

By chat: Eno is Capital One's 24/7 chat assistant, helping you with any questions you may have about your account. You can how do you embed a youtube video in powerpoint 2007 Eno via text by enrolling your phone number on your account, or by chatting Eno on the Capital One app. Simply click "Help" located in the bottom bar and ask away.

By mail: If you prefer not to make your credit card payments online, Capital One allows you to send payments by mail. Just keep in mind that mailing a payment takes a few days and is slower than capital one credit card contact customer service your payments online. Regardless, if you choose to mail your payments, be sure to write your Capital One credit card account number on your check and send it to the following address:

Capital One
Attn: Payment Processing
PO Box 71083
Charlotte, NC 28272-1083

For overnight payments, mail your check to the following address:

Capital One
Attn: Payment Processing
6125 Lakeview Rd.
Suite 800
Charlotte, NC 28269

For all other issues besides paying your credit card statement, here are the capital one credit card contact customer service relevant mailing addresses you should keep note of:

By email: While email isn't the prioritized method of contact, you can email [email protected] to report any suspected phishing attempts.

Opening a new Capital One account

You'll need to provide the following information when opening a new Capital One account:

For many consumers, applying for the Capital One Venture Rewards Credit Card should result in a response within 60 seconds or less. In the event that your application needs further review, Capital One will follow up with a decision within seven to 10 business days, either via email or letter.

Capital One offers extensive online banking options and includes options to chat with customer service or contact them via email for questions. If you have a checking or savings account with Capital One, you can call the automated customer service number 24-hours a day, seven days a week at 1-800-655-2265. For other general inquiries, you can also contact customer service via mail at Capital One Bank, P.O. Box 180, St. Cloud, MN 56302-0180. 

Credit Cards

For inquiries about your personal credit card with Capital One, you have numerous capital one credit card contact customer service for contacting customer service. You can reach them via their credit card web page for full account services. 

Capital One Platinum Card Customer Service: 1-800-227-4825

Outside the U.S.: 1-804-934-2001

Fraud Protection: 1-800-427-9428

To apply for a credit card: 1-800-695-5500

Information about secured cards: 1-800-219-7913

Small Business Banking 

For credit card information for small businesses, you can reach customer service at 1-800-867-0904. 

The small business center web page allows you to see all the products offered for small businesses as well as the capability to contact business customer service. 

Online Banking Customer Service—1-866-750-0873

Report a lost or stolen card—1-804-934-2001

Business Accounts—1-888-755-2172

Capital One Merchant Services

Customer service can be reached 24/7 at 1-888-754-4371

Investing—Share Building 401K 1-800-943-6108

To contact customer service for businesses or merchants, you can also reach out via mail. For payments:

Capital One

P.O. Box 105474

Atlanta, GA 30348-5474

For general correspondence:

Capital One

Attn: General Correspondence 

P.O. Box 30285

Salt Lake City, UT 84130-0285

Auto Loans

If your auto loan is with Capital One, you can contact them via the auto loan customer support webpage. 

Existing Customers 1-800-946-0332 (phone) 1-866-722-0410 (fax)

New and Used Financing Applications 1-800-689-1789

You can submit an online Auto Finance Feedback form on the website. 

For contact by mail, you can send overnight payments to Capital One Auto Finance, P.O. Box 60511, City of Industry, CA 91716.

For regular payments, the address is Capital One Auto Finance, Attn: Payment Processing, 2525 Corporate Place, 2nd Floor, Suite #250, Monterey Park, CA 91754.

General auto finance correspondence should be mailed to Capital One Auto Finance, 7933 Preston Road, Plano, TX 75024-2302. You can also send correspondence via fax to 1-866-722-0410.

Personal Loans

Capital One offers a vast array of personal loan products. Visit the personal loan webpage for a list of products, or log on to your account services for account information. 

For existing accounts—1-800-926-1000

Online sign-in assistance—1-877-442-3764

Fax—1-866-305-5391

To make payments via mail, Capital One, P.O. Box 71142, Charlotte, NC 28272-1142. Send all other personal loan correspondence to Capital One, P.O. Box 30273, Salt Lake City, UT 84130-0273

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Phone Number: You can reach BMO Mastercard customer support by calling 1-800-263-2263 number directly. Delta Airlines 1634. Citibank Online MasterCard ® and the MasterCard ® Brand Mark are registered trade marks of MasterCard International Incorporated. Oct 19, 2021 · There are many ways to contact Chase Customer Service, but the fastest method is to call. 800-622-7747. Description Phone Number; Everyday Banking; Banking Accounts Client Cards Lines of Credit and Loans Mortgages: 1-800-769-2511 Teletypewriter (TTY) Services for those who are deaf or hard of hearing: 1-800-661-1275 You can dispute a debit or credit card transaction electronically via your Online Banking account by going to the Customer Service tab. Write to Us. Cardmembers with travel plans within the next seven (7) days are encouraged to contact the Club Rewards Call Center at 1-800-234-4034 for assistance between the hours of 8 a. Current Available Properties Marathon Petroleum Company LP 539 S. Hours: 8:00 AM to 8:00 PM Mon-Thurs, 8:00 AM to 6:00 PM Friday, 9:00 AM to 3:00 PM Saturday Citizens Bank Home Equity Loans® Customer Service 1-800-340-5626 for questions regarding an application for a new home loan. Customer Service Team: 1-800-EASTERN (327-8376) Eastern Bank's automated Account Information Line gives you access to a host of banking information and features 24 hours a day, 7 days a week. Bank Business Leverage ® Visa Signature ®. Bank of America customer service information is designed to make your banking experience easy and efficient. Home Borrowing. For insurance-related questions, please contact your local BXS Insurance Office. continentalfinance. 800-645-2103 (24 hours a day) From outside the U. Latitude GO MasterCard. Uber Visa Debit Card. 800 276 9939. 1-855-256-2559. 276. Genesis FS Card Services. Phone Hours. Talk to a Capital One associate today–no SOS required. ) (24 hours a day / 7 days a week) Customers can also explore their customer center, which contains answers to frequently asked questions. Jun 28, 2021 · Delta Airlines Customer Service Phone Number (800) 325-8224, Email, Address. Mail. In Hawaii: Bank of Hawaii, ACH Operations 121, P. You can also complete the form below and a member of our client care team will be in touch. Box 1500 Springfield, OH 45501 Credit Card Account. Our customer service begins with the sale and never ends. Get answers to the most popular FAQs and easily contact us through either a secure email address, a mailing address or our customer service phone numbers. 1-800-684-2222 for questions about your credit cards. Credit Card. Saturday 9AM – 5:30PM ET. Compare MasterCard's phone number, and help-desk. Interested in opening an account? 800-FIDELITY (800-343-3548). Access our automated self-service phone system seven days a week, 24 hours a day. Milestone Mastercard Phone Numbers and Emails. Main Street - Room 1604 Aug 26, 2021 · To transfer service to a new address, call (855) 363-4906. capitalone. Capital One Customer Service Phone Number. 757. Get the card support and help information you need from Mastercard. Contacting BMO Mastercard to Verify Business Hours. Hours: 24 hours, 7 days; best time to call: 10:45am. Monday-Friday 8AM – 9PM ET. Box 8801. 321. 1300 462 273 within Australia. Continental Finance Company is proud of our customer feedback. Learn more about banking with us. how do-i-contact-a-paypal-extras-mastercard-customer-service-representative. Apr 16, 2021 · Skylight One Customer Service Phone Number (888) 606-9800, Email, Address. Get real answers from real people. Saturday: 9:00 AM-3:00 PM. For all other business credit card needs, use the following customer service numbers: U. [email protected] Cards. Debit MasterCard. Note: TTY/TDD phones services for the Sep 28, 2021 · Contact Continental Finance customer support at toll-free or accounting/ billing phone number. Credit Card Billing Inquiries. The fastest way to contact MasterCard, the best MasterCard phone number available and their other best contact information, with tools and instructions for skipping the wait and resolving your issue quickly, as well as tips for specific popular customer service issues and reviews, advice and ex If your question isn't listed here, we recommend you contact the financial institution that issued your card. Mortgage Customer Service: 800-365-7772. Affirm 4141. Lost or Stolen Card. com. Customer service. By U. Advantage Checking Combo Offer MENU. Central time (CT). (800) 343-7064. 1-877-383-4802 For faster customer service, please use the links above to contact the appropriate customer service center for your specific needs. Find a branch. 24/7. If your mortgage originated with BB&T, contact (800) 295-5744 . Sep 28, 2021 · Contact Citicards customer support at toll-free or business customer service phone number. Find a location. Mastercard is a registered trademark and the circles design Apr 30, 2021 · The Capital One credit card customer service hours are 24/7, so it's possible to get help with a Capital One credit card account any time. If you are a Financial Institution interested in experiencing the benefits of a strong Agent Credit Card Program, please complete the form below. wyndhamhotels. 4701 (international cell phone roaming charges may apply) 24/7. Is it OK if we also use cookies to show you personalized ads? Consumer Credit Card. Open Business Banking Checking Account MENU. 671. If you need assistance, please contact Business Client Services at 855-274-2800 or Personal Client Services at 855-SNB-7500 (855-762-7500). mastercard. Brokerage, Mutual Fund, and IRA Account questions? 800-544-6666. Business credit cards: 866-485-4545. Saturday, 8am-9pm. 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Capital One review

Which? customer score

=12th out of 26 credit card providers

The Which? rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

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£5 for first month then £9.99/month unless cancelled

Is Capital One a good credit card provider?

Our survey also reveals how Capital One customers rated the provider across 10 categories. 

Find out in the table below how Capital One scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.

How we calculate Capital One’s customer score and ratings

We pick those to feature in Which? reviews based on the most popular credit card brands searched for online. 

Customer scores are based on an online survey of the public conducted in May 2021, which received 4,011 responses. Participants could provide answers on up to two credit cards. 

This year’s customer score analysis is based on a sample size of 5,744 credit card experiences in total and represents overall satisfaction as well as the likelihood to recommend the provider to a friend.

Star ratings for each category are calculated independently of the customer score.

We carry out these surveys annually and update our review pages accordingly. Providers must receive a minimum sample size of 50 respondents to be included in our customer satisfaction tables.

Capital One credit card FAQs

WASHINGTON, D.C. — U.S. Sen. Sherrod Brown (D-OH) – ranking member of the U.S. Senate Committee on Banking, Housing, and Urban Affairs – led Senate Banking Committee Democrats in demanding that Capital One take action to protect the more than 100 million consumers impacted by the March 2019 data breach. In response to the data breach, Capital One promised to provide free credit monitoring and identity protection services to its consumers. As the Senators describe in the letter, Capital One’s efforts to enroll consumers into these services have been ineffective and have not adequately protected impacted consumers from further harm.

 “To date, we believe Capital One has not taken sufficient steps to make good on its commitment to protect consumers from further harm,” wrote the Senators

“These deficiencies mean that: (1) consumers do not know whether their personal information has been breached; and (2) Capital One may limit the number of consumers for whom it will have to provide free credit monitoring and identity protection services,” continued the Senators.

The Senators have requested the Capital One provide detailed answers by September 20, 2019.

The full text of the letter is below and the PDF can be found HERE

September 11, 2019

Richard Fairbank

Chief Executive Officer

Capital One, Inc.

1680 Capital One Drive

McLean, VA 22102

Dear Mr. Fairbank:

We write to express our concern that Capital One has not taken sufficient action to protect the more than 100 million consumers who have been impacted by the recent data breach. We ask that you take steps to provide immediate protections to ensure that these consumers suffer no further harm.

On July 29, 2019, Capital One publicly disclosed a data breach affecting more than 100 million consumers in the United States. The breached data was primarily related to credit card applications from 2005 through 2019, and included consumers’ names, addresses, zip codes, phone numbers, email addresses, and dates of birth. The breached data also included Social Security numbers for 140,000 consumers and bank account information for 80,000 consumers with secured credit cards.

In response to the breach, Capital One has stated that it would provide “Free credit monitoring and identity protection . . . to everyone affected.”[1] During a briefing on July 31, 2019, Capital One specifically told this Committee’s staff that it would provide free credit monitoring and identity protection to all Capital One customers who request it, regardless of whether they are part of the affected consumers.

To date, we believe Capital One has not taken sufficient steps to make good on its commitment to protect consumers from further harm. On August 22 and September 4, 2019, Committee staff called the 1-800-227-4825 customer service number listed on the Capital One webpage that provides information regarding the data breach.[2] This telephone number is Capital One’s general customer service line, not a dedicated line for consumers to call about the data breach or to request free credit monitoring and identity protection.[3] When Committee staff called that number, there was no dedicated numerical option (e.g., press 1) for inquiries about the data breach or to request free credit monitoring. Eventually, staff were able to reach a Capital One customer service representative by pressing “0.” Based on staff’s discussion with the Capital One customer service representative, Capital One is not clearly communicating with consumers about their eligibility for free credit monitoring and identity protection services. Nor does it appear that those services are yet available for consumers when they call in to request them.

As described above, it is clear that Capital One has not established an effective process for consumers to request free credit monitoring and identity protection services. The deficiencies in Capital One’s process include the following:

• Capital One has not established a dedicated telephone number for consumers to call to inquire about the data breach or to request free credit monitoring and identity protection;
• Capital One offers no easy way for consumers to request free credit monitoring. There is no numerical prompt (e.g., press 1 if you are calling about the data breach or to request free credit monitoring);
• There is no online option for consumers to request free credit monitoring and identity protection;
• Capital One does not clearly communicate with consumers who call in about eligibility for free credit monitoring and identity protection;
• There appear to be lengthy delays for affected or potentially affected consumers to receive the free credit monitoring and identity protection; and
• It appears that Capital One is not providing any kind of online notification of the breach to consumers through their online Capital One accounts. 

These deficiencies mean that: (1) consumers do not know whether their personal information has been breached; and (2) Capital One may limit the number of consumers for whom it will have to provide free credit monitoring and identity protection services.

To provide clarification and additional information on Capital One’s process to assist its consumers, please answer the following questions and provide the Committee the requested information by September 20, 2019.

1. Has Capital One identified any additional populations of affected or potentially affected consumers beyond what it has publicly disclosed?[4] If so, state the number of such consumers and the types of breached data (e.g., Social Security number) for these consumers.
2. Will Capital One provide a dedicated phone line for those affected by the breach?
3. Please provide the date you sent a breach notification letter to the 140,000 consumers whose Social Security numbers were stolen and the 80,000 consumers whose bank account numbers were stolen.
4. Please provide to the Committee a copy (template) of the letter you sent (or will be sending) to the above consumers.
5. Please state whether Capital One will provide free credit monitoring and identity protection to all Capital One consumers who request it—regardless of whether the consumer is part of the population of affected or potentially affected consumers.
6. As of the date of your response, how many consumers have requested free credit monitoring and identity protection? Please indicate the number of these consumers to whom Capital One has sent breach notification letters.
7. Please state the begin date for when harmed or potentially harmed consumers can receive free credit monitoring and identity protection.

Thank you in advance for your response to our requests.

###

Capital One offers extensive online banking options and includes options to chat with customer service or contact them via email for questions. If you have a checking or savings account with Capital One, you can call the automated customer service number 24-hours a day, seven days a week at 1-800-655-2265. For other general inquiries, you can also contact customer service via mail at Capital One Bank, P.O. Box 180, St. Cloud, MN 56302-0180. 

Credit Cards

For inquiries about your personal credit card with Capital One, you have numerous options for contacting customer service. You can reach them via their credit card web page for full account services. 

Capital One Platinum Card Customer Service: 1-800-227-4825

Outside the U.S.: 1-804-934-2001

Fraud Protection: 1-800-427-9428

To apply for a credit card: 1-800-695-5500

Information about secured cards: 1-800-219-7913

Small Business Banking 

For credit card information for small businesses, you can reach customer service at 1-800-867-0904. 

The small business center web page allows you to see all the products offered for small businesses as well as the capability to contact business customer service. 

Online Banking Customer Service—1-866-750-0873

Report a lost or stolen card—1-804-934-2001

Business Accounts—1-888-755-2172

Capital One Merchant Services

Customer service can be reached 24/7 at 1-888-754-4371

Investing—Share Building 401K 1-800-943-6108

To contact customer service for businesses or merchants, you can also reach out via mail. For payments:

Capital One

P.O. Box 105474

Atlanta, GA 30348-5474

For general correspondence:

Capital One

Attn: General Correspondence 

P.O. Box 30285

Salt Lake City, UT 84130-0285

Auto Loans

If your auto loan is with Capital One, you can contact them via the auto loan customer support webpage. 

Existing Customers 1-800-946-0332 (phone) 1-866-722-0410 (fax)

New and Used Financing Applications 1-800-689-1789

You can submit an online Auto Finance Feedback form on the website. 

For contact by mail, you can send overnight payments to Capital One Auto Finance, P.O. Box 60511, City of Industry, CA 91716.

For regular payments, the address is Capital One Auto Finance, Attn: Payment Processing, 2525 Corporate Place, 2nd Floor, Suite #250, Monterey Park, CA 91754.

General auto finance correspondence should be mailed to Capital One Auto Finance, 7933 Preston Road, Plano, TX 75024-2302. You can also send correspondence via fax to 1-866-722-0410.

Personal Loans

Capital One offers a vast array of personal loan products. Visit the personal loan webpage for a list of products, or log on to your account services for account information. 

For existing accounts—1-800-926-1000

Online sign-in assistance—1-877-442-3764

Fax—1-866-305-5391

To make payments via mail, Capital One, P.O. Box 71142, Charlotte, NC 28272-1142. Send all other personal loan correspondence to Capital One, P.O. Box 30273, Salt Lake City, UT 84130-0273