
City bank credit card customer care phone number -
CONTACT US
For account information and service needs, please contact us at 1-800-248-4226, 1-800-945-0258 TDD/TTY (Banking) or 1-800-950-5114, 1-800-325-2865 TDD/TYY (Citi Cards).
Mortgages:
Citi Disabled Veterans Mortgage Relief Program
Phone: 1-866-272-4749
Web: www.citimortgage.com
CitiMortgage Benefit Program
For military members purchasing a home or refinancing an existing mortgage:
Phone: 1-800-353-7989
Web: http://mortgageprograms.citimortgage.com/military
Citi Relocation Program
For military members relocating due to PCS orders, eligible clients have two options: Relocation assistance with closing of a new mortgage or assistance with current mortgage.
Phone: 1-800-925-5319
Web: http://relocation.citimortgage.com/military
Citi Homeowner Assistance Team
Phone: 1-866-272-4749
Citi Customer Service
SCRA Unit
For credit cards, mortgage and other banking products from Citi:
Customer Service
Contact us at 1-877-804-1082
Outside the U.S. (call collect) 1-605-335-2222
TTY: 1-800-325-2865
Note: TTY/TDD phones services for the hearing impaired.
Learn more
To request Servicemembers Civil Relief Act (SCRA) status
The Servicemembers Civil Relief Act (SCRA) provides various protections to our US servicemembers around certain financial obligations, like credit card debt, mortgage payments and more. If you're entering the military or going on active duty, let us know. Call us at 1-877-804-1082 or if outside the U.S. (call collect) 1-605-335-2222.
You may also email, fax, mail or overnight/express delivery to the fax number and address listed below. Please make sure you also send us the proper documentation – this could include a copy of your written Department of Defense (DoD) orders, a letter from your commanding officer, or any other document that the DoD deems a substitute for official orders. For credit cards, mortgage and other banking products from Citi:
Citi Customer Service
SCRA Unit
P.O. Box 790398
St. Louis, MO 63179
Fax: 1-866-533-0503
[email protected]
Limited-Time Offer
Earn $200 Bonus Cash Back Rewards after spending $500 on purchases in the first 90 days.
PLUS, Earn 1.529% Bonus Cash Back Rewards on your purchases when your Upromise Program account is linked to an eligible College Savings Plan.
See Terms and Conditions for details.
$0 annual fee.
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Earn $200 Bonus Cash Back Rewards after spending $500 on purchases in the first 90 days.
Learn more
$0 annual fee
See Terms and Conditions for details.
We’re here to help
Access your credit card account online or call us anytime at 877-523-0478.
Contact us

Chase.com home
“Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.
Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved.
J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.
"Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking account.
Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.
© 2021 JPMorgan Chase & Co.
Contact Citibank Customer Service
Citibank Phone Numbers and Emails
Toll-Free Number:
- (833) 971-1191
Citi's Privacy Hub
Customer Service:
- (855) 839-6250
Citi Private Bank Customers
- (877) 309-0914
Citigold Private Client International
- (813) 604-3080
Citigold Private Client International
- (866) 405-4036
Citigold® Banking
- (866) 637-9042
Citigold® International
- (813) 604-3006
Citigold® International Outside the U.S.
- (800) 950-5114
Citi® Cards
- (800) 947-9100
Citi® Cards español
- (877) 343-4118
Costco Credit Card
- (800) 248-4638
For a new mortgage or refinance
- (800) 667-8424
For existing mortgage accounts with Citi
- (866) 213-0890
Global Executive Banking
- (813) 604-3290
Global Executive Banking Outside the U.S.
- (800) 568-8555
International Personal Banking
- (813) 604-3000
International Personal Banking Outside the U.S.
- (855) 839-6253
Mortgage and Home Equity
- (800) 374-9700
Online Banking Support
- (877) 693-0372
Online Banking Support TTY
- (800) 685-0935
Personal Loans
- (800) 870-1073
Private Bank
- (210) 677-3781
Private Bank Outside the U.S.
- (800) 695-5911
Retirement Services
- (800) 788-6775
Retirement Services TTY
- (800) 360-2484
Servicio al cliente español
- (800) 945-0258
Servicio al cliente español TTY
Accounting/ Billing:
- (800) 745-1534
Apply for an Account and Check your Application Status
- (800) 992-9833
Apply for an Account and Check your Application Status TTY
- (866) 513-7802
Citi Private Bank CitiBusiness Accounts
- (888) 967-8200
Citigold® Banking
- (888) 201-4523
Citi® Cards
Business Customer Service:
- (855) 505-2484
Citi Online for Small Business
- (800) 285-1709
CitiBusiness Online Support
- (877) 528-0990
Small Business Banking
- (800) 788-0002
Small Business Banking TTY
General Info:
- (800) 283-7918
Automatic assistance
Investors/ Franchasing:
- (212) 559-5091
Fixed Income Investor Relations
- (212) 559-2718
Investor Relations
Legal:
- (833) 971-1191
Citi's Privacy Hub
- (833) 399-0014
Personal Information
Media:
- (305) 347-1498
Latin America
- (212) 559-1000
North America Citi operator
- (212) 793-0710
North America U.S. related inquiries
- +8 522 868 7668
Asia Pacific
- +44 207 508 2352
Europe, Middle East, Africa
- +8 136 776 5112
Japan
- +52 552 262 3911
Mexico
Technical Support:
- (877) 836-9132
Citi Private Bank Online
Citibank Emails:
Accessibility
Customer Service
Ethics Hotline
Fixed Income Investor Relations, Investor Relations, Shareholder Relations
Citigroup Document Services
More phone numbers and emailsLess phone numbers and emails
Citibank Contact Information
Corporate Office Address:
Citigroup Inc.
388 Greenwich Street,
New York,New York10013
United States
Edit Business Info
Citibank Rating Based on 289 Reviews
Rating details
Product or Service Quality
Rating Details
Product or Service Quality
Diversity of Products or Services
Discounts and Special Offers
Close
All 604 Citibank reviews
Summary of Citibank Customer Service Calls
556 TOTAL
CALLS
04:02 AVG CALL
DURATION
9% ISSUES
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Citibank Customer Service?
Account Question:
- “Account”
- “Trying to open up a account”
- “Received checks for an acct I don't have”
Cards Question:
- “Haven't received my pin”
- “Lost card”
- “Making sure my card is activated”
Payments and Charges Question:
- “Overcharged”
- “Deposit”
- “Billing question”
Request for Information Question:
- “I need to know citibank main branch in los angeles ca”
- “How do I dispute a charge on my account?”
- “Checking on an account ending four 4488”
Product/ Service Question:
- “Paperwork”
- “Waiting on paper working to be sent to me. Has it been sent”
- “Work”
Shipping and Delivery Question:
- “Never received credit and ready for small claims”
- “I have not received my card”
- “I did not get my card”
Activation/ Cancellation Question:
- “To activate my card and set up online banking”
- “To cancel my credit card”
Refund Question:
- “Missing refund”
- “Refund”
Staff Question:
- “Agent hung up on me very rude”
- “Terrible customer service”
Return/ Replace Question:
Website/ Application Question:
- “Application status”
- “Discussing about preapprived application credit with no annually fee as promotion”
Other Question:
- “Verify check”
- “Open acount”
- “Banking”
About
Customer Care, Banking Service, Money Transfer
Account, Credit Card, Checking Account
Pros: When they used to keep their word, Friendly personnel, Access of customer support through web site, 000zer0, Politeness of staff
Cons: Poor customer service, Unhelpfullness, Customer sercive, Not taking responsiblity, Disdain for middle class
Citigroup, Red Roof Inn, Citicards, CitiMortgage, CitiFinancial Auto
Citibank is a wholly owned subsidiary of Citigroup financial bank holding company. The bank was established in 1812 as the Citibank of New York and is headquartered in New York City, New York. The tagline of the bank is: "Let us get it done". It was the very first bank in the US that established its foreign department and foreign banking office in Buenos Aires, Argentina. At the present time Citibank is one of the top international banks. As a part of Citigroup, one of the largest companies in the world, Citibank provides a number of consumer and corporate banking services. The largest shareholder of Citibank is prince Al Waleed bin Talal of Saudi Arabia. According to the holdings, Citibank became the largest bank in the USA.

Citibank is ranked 165 out of 778 in Banks category
Worldwide, USA
Compare Citibank To
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Having a problem with a financial product or service?
Submit a complaint
Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.
Before you start a complaint:
Curious how the complaint process works? Follow the steps your complaint goes through to help you get a response about your issue.
Have you tried reaching out to the company? Companies can usually answer questions unique to your situation and more specific to the products and services they offer.
Not sure if you have a complaint? Search below for hundreds of impartial answers to consumers’ most frequently asked financial questions.
Start your complaint here
If you have a complaint with a financial product or service, tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.

Submitting a complaint helps you
We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. When you submit a complaint we work to get you a response—most companies respond to complaints within 15 days.

Submitting a complaint helps others
By coming to us, you aren’t just helping yourself. Your complaints play a role in everything we do, helping us to identify problems and prioritize our work.

View complaint data
We publish complaint data (without information that directly identifies you) in our Consumer Complaint Database.

Learn how the CFPB helped a servicemember
When a servicemember couldn't get anywhere with his financial issue, Captain Jamison helped him submit a complaint.

Report a potential violation to us
You can report a tip to us, through a separate process. Use the tip line if you are a current or former employee of a company that you think has violated federal consumer financial laws or if you are an industry insider who knows about such a company. Unlike submitting a complaint, your tip will not be sent to the company. Please be aware that we cannot take in privileged information.
CONTACT US
For account information and service needs, please contact us at 1-800-248-4226, 1-800-945-0258 TDD/TTY (Banking) or 1-800-950-5114, 1-800-325-2865 TDD/TYY (Citi Cards).
Mortgages:
Citi Disabled Veterans Mortgage Relief Program
Phone: 1-866-272-4749
Web: www.citimortgage.com
CitiMortgage Benefit Program
For military members purchasing a home or refinancing an existing mortgage:
Phone: 1-800-353-7989
Web: http://mortgageprograms.citimortgage.com/military
Citi Relocation Program
For military members relocating due to PCS orders, eligible clients have two options: Relocation assistance with closing of a new mortgage or assistance with current mortgage.
Phone: 1-800-925-5319
Web: http://relocation.citimortgage.com/military
Citi Homeowner Assistance Team
Phone: city bank credit card customer care phone number
Citi Customer Service
SCRA Unit
For credit cards, mortgage and other banking products from Citi:
Customer Service
Contact us at 1-877-804-1082
Outside the U.S. (call collect) 1-605-335-2222
TTY: 1-800-325-2865
Note: TTY/TDD phones services for the hearing impaired.
Learn more
To request Servicemembers Civil Relief Act (SCRA) status
The Servicemembers Civil Relief Act (SCRA) provides various protections to our US servicemembers around certain financial obligations, like credit card debt, mortgage payments and more. If you're entering the military or going on active duty, let us know. Call us at 1-877-804-1082 or if outside the U.S. (call collect) 1-605-335-2222.
You may also email, fax, mail or overnight/express delivery to the fax number and address listed below. Please make sure you also send us the proper documentation – this could include a copy of your written Department of Defense (DoD) orders, a letter from your commanding officer, or any other document that the DoD deems a substitute for official orders. For credit cards, mortgage and other banking products from Citi:
Citi Customer Service
SCRA Unit
P.O. Box 790398
St. Louis, MO 63179
Fax: 1-866-533-0503
[email protected]
Limited-Time Offer
Earn $200 Bonus Cash Back Rewards after spending $500 on purchases in the first 90 days.
PLUS, Earn 1.529% Bonus Cash Back Rewards on your purchases when your Upromise Program account is linked to an eligible College Savings Plan.
See Terms and Conditions for details.
$0 annual fee.
Learn more

Earn $200 Bonus City bank credit card customer care phone number Back Rewards after spending $500 on purchases in the first 90 days.
Learn more city bank credit card customer care phone number
$0 annual fee
See Terms and Conditions for details.
We’re here to help
Access your credit card account online or call us anytime at 877-523-0478.
Contact us

Chase.com home
“Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.
Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved.
J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.
"Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking account.
Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.
© 2021 JPMorgan Chase & Co.
CUSTOMER SERVICE HOME
If you are not satisfied with the response received from the Head Customer Care, you may escalate your concern to the Principal Nodal Officer(PNO) in pnc financial services address following ways. Please ensure you quote the reference number from your previous interaction with us, while reaching out to the PNO.
Click here to write instantly to Hema L. Venkatesh

Write to
Principal Nodal Officer,
Hema L. Venkatesh,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.
Do not forget to quote your interaction reference number and first point of contact with the bank.
You may also contact the Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman. Click here for complete contact details of the Nodal Officers/Principal Nodal Officer.
To write to our Senior Management instantly, please use the below links.
To write to Country Head, Global Consumer Group Click here
To write to Head, Credit Cards & Personal Loans Click here
To write to Head, Retail Banking & NRI Business Click here
To write to Head, Home Loans Click here
For the complete list of senior management, please click here.
In the event that you do not receive any response within one month from the date you represented your complaint, or if you are dissatisfied with the response given, you may write to the Banking Ombudsman for an independent review. Please click here for details of the Banking Ombudsman scheme.
Having a problem with a financial product or service?
Submit a complaint
Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.
Before you start a complaint:
Curious how the complaint process works? Follow the steps your complaint goes through to help you get a response about your issue.
Have you tried reaching out to the company? Companies can usually answer questions unique to your situation and more specific to the products and services they offer.
Not sure if you have a complaint? Search below for hundreds of impartial answers to consumers’ most frequently asked financial questions.
Start your complaint here
If you have a complaint community savings bank bethel ohio a financial product or service, tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.

Submitting a complaint helps you
We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. When you submit a complaint we work to get you a response—most companies respond to complaints within 15 days.

Submitting a complaint helps others
By coming to us, you aren’t just helping yourself. Your complaints play a role in everything we do, helping us to identify problems and prioritize our city bank credit card customer care phone number src="https://files.consumerfinance.gov/f/images/complaint-data-graph-round-300x300.original.png" alt="Graph of complaint data illustration">
View complaint data
We publish complaint data (without information that directly identifies you) in our Consumer Complaint Database.

Learn how the CFPB helped a servicemember
When a servicemember couldn't get anywhere with his financial issue, Captain Jamison helped him sussex bank login a complaint.

Report a potential violation to us
You can report a tip to us, through a separate process. Use the tip line if you are a current or former employee of a company that you think has violated federal consumer financial laws or if you are an industry insider who knows about such a company. Unlike submitting a complaint, your tip will not be sent to the company. Please be aware that we cannot take in privileged information.
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Your responses will help us improve the Bank of America digital experience for all our customers.
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