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Contact Alaska Airlines Customer Service
Alaska Airlines Phone Numbers and Emails
- (800) 252-7522
24/7 Toll free USA / Canada
- (800) 252-7522
24/7 Toll free USA / Canada
- (877) 815-8253
Central Baggage Service
- (844) 762-0087
Hotel, Car Or Vacation Packages from US
- (312) 279-7762
Hotel, Car Or Vacation Packages outside US
- (206) 244-0751
- (800) 654-5669
- (800) 503-0101
- (800) 225-2752
7:00 am - 7:00 pm (PT), Daily
- (206) 433-3200
- (206) 241-6757
- (206) 392-5908
Primary IR Contact
- (206) 392-5719
- (877) 282-1168
- (800) 445-4435
Alaska Airlines Emails:
Contract of Carriage
Primary IR Contact, Shareholder Assistance
More phone numbers and emailsLess phone numbers and emails
Alaska Airlines Contact Information
Alaska Airlines Online Chat:
Corporate Office Address:
Alaska Airlines, Inc.
PO Box 68900
Other Info (opening hours):
Additional Contact Numbers:
Additional Fax Numbers:
General Info: +1206-433-3477
Monday - Friday: 8:00 a.m. - 5:45 p.m. (PT)
Edit Business Info
Alaska Airlines Rating Based on 101 Reviews
Product or Service Quality
Exchange, Refund and Cancellation Policy
Product or Service Quality
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Insurance Plans Acceptance
All 190 Alaska Airlines reviews
Summary of Alaska Airlines Customer Service Calls
04:27 AVG CALL
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Alaska Airlines Customer Service?
Request for Information Question:
- “I want to know how much luggage can we bring”
- “Question about ID of my dqughter”
- “Ask questions”
Activation/ Cancellation Question:
- “Cancel flight”
Return/ Replace Question:
- “Change reservation”
- “Change flight”
- “Change a current booked flight”
Product/ Service Question:
- “Book a flight using a credit”
- “Book a flight”
- “Book ticket”
- “Refund flight canceled”
- “I need a refund”
Payments and Charges Question:
- “I was overcharged for my return ticket for no reason.”
- “Charge on my credit card”
- “Card missing”
- “Lost or misplaced my club 49 card”
- “Lost card”
Shipping and Delivery Question:
- “Booked tickets but did not get confirmation”
- “Details about shipping a dog from Pasco, WA to Cody, WY”
- “Luggage not delivered”
- “Add service animal”
- “Service dog/ wheelchair”
- “Poor service”
- “Credit certificate balance”
- “Forgot username and password”
- “App password not working”
- “I'm getting a denial on a purchase that I am trying to purchase”
- “Flight reservations”
Flight, Customer Care, Baggage Policy
Pros: Used to be a good company, Simple boarding process, Sandra in customer service trying to resolve issues, Non stop flight, Kind and courteous
Cons: Service, Less than truthful business practices, Unreliable and horrible customer services, Misleading instructions, Customer service
Alaska has grown from a small regional airline to one of the most respected in the nation. Carrying more than 17 million customers a year, Alaska's route system spans more than 60 cities and three countries. The Alaska Airlines fleet of Boeing jets is one of the youngest among all major airlines. The airline expanded methodically throughout the West Coast and in 1987 joined forces with two - Horizon Air and Jet America. By the end of the 80s, Alaska had tripled in size. Its fleet had increased five-fold. And the route map included scheduled service to Mexico and Russia.
At the present time, Alaska Airlines is one of the largest and most reliable airlines in the United States.
Alaska Airlines is ranked 33 out of 211 in Airlines and Air Transport category
Compare Alaska Airlines To
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Alaska Airlines Mileage Plan: Your Complete Guide
» COVID-19 updates:
For people who fly from the West Coast, Alaska Airlines checks all the boxes: It serves complimentary in-flight Starbucks, has an insanely valuable co-branded credit card, and gets you where you need to go. This Seattle-based airline also has hubs in Anchorage, Alaska, and Portland, Oregon.
If you often fly on Alaska, the airline's broad network of airline partners and lucrative credit card offers make it worth participating in Mileage Plan, the airline's frequent flyer program. It's also an excellent program for those looking to book ambitious international flights with miles.
The list is here.
See 2021’s best travel reward programs and more. All backed by tons of nerdy research.
» Learn More:Travel loyalty program reviews
Alaska award flights start at 5,000 miles each way for short flights within the U.S. Longer domestic one-way flights will generally cost about 12,500 miles each way.
Generally, no. Unless you have a specific redemption in mind that will net more value per mile than average, it’s better to have cash than Alaska miles (or any airline miles). Even when Alaska runs promotional sales on purchased miles, it’s still usually not worth it.
You can use Alaska miles for flights on Alaska and its partner airlines, or upgrade to first class on an existing reservation. You can also book hotel rooms using Alaska miles, but this is generally not the best way to get the most value.
You can transfer Alaska miles to other Mileage Plan members, but it’s generally not a good idea. You’ll be charged $10 per 1,000 miles transferred, plus a $25 handling fee.
How to earn Alaska Airlines miles
Alaska Airlines' loyalty program pays out in miles, which can be redeemed for flights on Alaska or its partner airlines. NerdWallet values Alaska Airlines miles at 1.1 cents
each, on average, but with strategic redemptions, you can easily get more out of these rewards.
Signing up for the Alaska Airlines Mileage Plan is free. From there, you can qualify for elite status after flying enough in a calendar year. Elite status comes with free upgrades and other benefits.
If you go two years without any activity in your awards account, your account may be closed, and you can lose your miles. If this happens, you can reclaim the rewards within up to one year for a fee.
Earning Alaska Airlines miles when you fly
Eligible flights on Alaska Airlines or other qualifying partner airlines earn 1 base Mileage Plan mile per actual mile flown. For example, flying 1,000 miles would earn 1,000 base miles. Eligible flights shorter than 500 miles will earn 500 miles. To get these miles, you must provide your Mileage Plan number when booking flights.
This distance-based earning system is rare among U.S. airlines today, most of which award frequent flyer miles based on dollars spent. Generally, Alaska's rules make it far easier to rack up miles and reach elite status faster — especially if you frequently take long-haul flights.
You can also earn bonus miles depending on the class of service purchased and your loyalty status. Class-of-service bonuses count toward elite status; loyalty status bonuses don't. To find out how many miles you'd earn on a given flight, use our calculator below. For more information about elite status, skip ahead.
» Learn more: How to earn miles with Alaska Airlines
Earning Alaska Airlines miles with a credit card
Alaska Airlines has a great co-branded credit card in the Alaska Airlines Visa Signature® credit card. For starters, it offers an incredibly generous Companion Fare every anniversary year. That means you can cover a travel partner's ticket starting at $121 ($99 plus taxes and fees from $22). The card, which has an annual fee of $75, also comes with solid ongoing rewards for those who frequently fly on Alaska Airlines:
Earn 3 miles per dollar spent directly on Alaska Airlines purchases
Earn 1 mile per dollar spent on all other purchases
Note: If you apply for the Alaska Airlines Visa Signature® credit card, but qualify for a credit limit of less than $5,000, you'll receive the Alaska Airlines Platinum Plus® credit card instead. This comes with fewer benefits and rewards, but also carries a lower annual fee.
Miles earned with a co-branded credit card don't count toward elite status, Alaska Airlines confirmed in an email.
Other ways to earn Alaska Airlines miles
If you're looking to earn even more miles, Alaska Airlines offers:
Referral bonuses: 5,000 bonus miles for each friend or family member approved for an Alaska Airlines consumer credit card (not the business credit card).
Shopping portal: Earn extra miles through select merchants when you shop through the Mileage Plan shopping portal.
Seasonal promotions: These limited-time offers help you earn more miles after meeting the spending requirements.
Alaska sells miles, but they cost upward of 2 cents apiece. That often means that they’re not worth the cost, unless you’re getting a truly extraordinary redemption value. With the exception of some targeted offers, purchased miles don’t count toward elite status.
How to redeem Alaska Airlines miles
The secret to getting amazing value out of Alaska miles? Think international. Alaska’s powerful combination of Oneworld and other international airline partners makes it easy to get outstanding value out of each mile. Many of its partner airlines also offer posh first-class accommodations for a relative bargain when paying in miles, compared with what it would cost in cash.
Nerdy tip: Use NerdWallet's to plan your next redemption with Alaska miles.
Alaska Airlines sets award ticket fares according to class of service and the length of your trip in miles. Refundable tickets are more costly than nonrefundable tickets. For flights within the contiguous U.S. and Alaska, award tickets start at 5,000 miles each way. You can see how much your award ticket might cost for your particular trip by using Alaska Airlines' award chart tool.
Good redemption options
Because the award price of a flight depends on the region you're flying to and from, you get more for each mile when using rewards on otherwise expensive trips. That often means booking international travel with an Alaska Airlines partner. Finding available award seats isn't always easy, but if you can snag one, it can be well worth the effort. Some of the especially valuable possibilities include:
This Hong Kong-based airline offers a super-luxurious first-class experience, complete with menus developed by Michelin-star chefs and spacious seats. Booking a first-class round-trip flight from Boston to Beijing in May, as of this writing, would cost a heart-stopping $19,800 in cash if you did it through Cathay Pacific’s website. But if you booked it with Alaska Airlines miles, you’d only pay a mere 140,000 miles for a nonrefundable roundtrip. Essentially you’d be getting roughly 14 cents per mile while traveling in style, before taxes and fees. That’s an insanely good deal! Keep in mind that you can’t book Cathay Pacific travel through the Alaska Airlines website, as you can with other airline partners. Instead, you have to book over the phone.
This airline flies all over the world and typically offers relatively reasonable award rates — especially for folks traveling in business and first class. Say, for example, you snagged a first-class round-trip nonrefundable flight from contiguous U.S. and Alaska to Europe for 125,000 miles. If you would have otherwise paid $7,000 for a cash ticket in first class to, say, London — which wouldn’t be unusual — you could get about 5.3 cents per mile on that redemption, even with taxes and fees. That’s an excellent value.
If you’re heading to Australia or New Zealand, redeeming your Alaska Airlines miles with Qantas could be smart. Consider Qantas’s international business class service, for example, which comes with top-notch dining options, lounge access and comfy seats that recline into beds. With Alaska Airlines miles, you can fly from the contiguous U.S. or Alaska to New Zealand in business class on Qantas for just 110,000 miles round trip. To put that in perspective, traveling from San Francisco to Auckland, New Zealand, in June on Qantas with a business saver fare would put you back about $10,310 in cash, as of this writing. If you paid for it in miles instead, you’d get about 9.3 cents per mile, after including taxes and fees. That’s an outstanding value.
Bad redemption options
On certain routes, redeeming Alaska Airlines miles just isn't the best option. In particular, here are some redemption options that aren't all that great.
As a general rule of thumb, if a flight costs less than $50 each way, you’re better off paying for it with cash or credit, not rewards. It’s unlikely that you’d get more than a 1 cent per mile in value from a transaction like this. To avoid wasting points, divide the dollar cost of the flight (less the amount of taxes and fees you would pay if you booked with miles) by the mile cost. If it’s less than 0.01 — that is, 1 cent — it’s probably a better idea to save your rewards for a different trip.
While the Money and Miles payment option, which lets you pay partially with miles, partially with money, promises convenience, it also offers relatively poor value. For flights in the contiguous U.S. and Alaska, for instance, you can get 50% off up to a $100 discount for 10,000 miles, or 50% off up to a $200 discount for 20,000, effectively getting you a maximum of 1 cent per mile. The flexibility is nice, but you can do better.
British Airways has reasonably priced award travel fares in most cases, but it tends to tack on large fuel surcharges for certain routes. These can effectively tank the value of your miles. If you're planning to redeem with British Airways, be sure to watch out for this. If the fees are excessive, it might make sense to book the trip with another partner.
What to know about Alaska Airlines Mileage Plan elite status
If you frequently fly with Alaska Airlines and its partners, you may qualify for elite status. This gets you access to a cornucopia of goodies, whether you fly with Alaska Airlines or other eligible partners.
Elite status tiers
American Airlines' elite status comes in three levels:
MVP Gold 75K.
The higher your status, the more benefits you unlock. (More on these below).
Overall, Alaska's elite status is quite generous and relatively easy to attain because of the airline's distance-based earning system. It also offers "elite leave" for new parents, who often have to put traveling on hold as they care for a newborn. To avoid seeing their elite status go to waste, new parents who show proof of pregnancy or parental leave can receive an extra year of elite status. If you're an elite member welcoming a new baby, this valuable benefit is definitely worth applying for.
The loyalty program's biggest drawback: Elite members don't get free lounge access, as they would in many other programs. However, they can purchase discounted lounge access.
Oneworld elite status
Starting March 31, 2021, Alaska elites receive reciprocal Oneworld status, which offers benefits when flying on Oneworld partner airlines (see below). Here’s how those benefits shake out:
Alaska MVP elites receive Oneworld Ruby status: This offers some seat selection benefits when flying with Oneworld airlines.
Alaska MVP Gold elites receive Oneworld Sapphire status: This offers seat selection benefits, business class lounge access, priority boarding and baggage allowance when flying with Oneworld airlines.
Alaska MVP Gold 75k elites receive Oneworld Emerald status: This offers seat selection benefits, first and business class lounge access, priority boarding, expedited security, and baggage allowance when flying with Oneworld airlines.
» Learn more:Guide to Alaska Airlines Baggage and Other Fees
Alaska Airlines elite status benefits
Loyal flyers on Alaska Airlines and its affiliates and partners can snag free upgrades and other perks:
125%, plus 50,000 bonus miles when you attain status.
Discounted cost of annual Alaska Airlines lounge membership (normally $450)
Oneworld reciprocal status
• Priority check-in and boarding.
• Dedicated phone lines for reservations and customer service.
MVP benefits plus:
• Express security line at select airports.
• Free same-day standby when a confirmed flight change isn't available.
• No fee for booking flights by phone (usually $15).
MVP Gold benefits, plus:
• Four complimentary Alaska Lounge day passes.
• Ability to nominate someone for MVP status (so they get the benefits without having to earn the status).
• Free upgrades to seats with more legroom (usually $15).
• First-class upgrades.
• Premium-class upgrades.
• Free premium beverage in main cabin (beer, wine or cocktail, usually $6 or $7).
• Four first-class guest upgrades per year.
For you and a companion:
• Unlimited first-class upgrades when available.
• Unlimited free upgrades to seats with more legroom (usually $15) when available.
2 per flight for you and your companions on the same reservation.
*Benefits listed apply to flights on Alaska Airlines. You can get similar benefits on partner airlines, but the details vary. Check Alaska Airlines' website for more information.
How to earn elite status with Alaska Airlines
You can earn Alaska Airlines elite status by collecting a certain amount of elite-qualifying miles or flying a certain number of segments within a calendar year. On its website, Alaska defines segments as travel on “flights with the same flight number between an origin and final destination, regardless of intermediate stops.”
Elite-qualifying miles include:
Miles earned by flying on Alaska Airlines and partner airlines, when you book with your Mileage Plan number
Bonuses earned from class of service
Elite-qualifying miles do not include:
Bonuses earned from loyalty status
Miles earned on co-branded credit cards
The requirements are listed in the table below. You can log in to your Alaska Airlines online portal to see how close you are to earning these statuses.
To earn this status, you must earn this many eligible miles on Alaska Airlines:
OR fly this many segments on Alaska Airlines and elite-qualifying partners:
AND at least this many total flights marketed and operated by Alaska Airlines
*Requirements must be met between Jan. 1 and Dec. 31 each year.
You earn elite status with your activity in a calendar year; your status becomes active about one to two weeks after you earn it and is good through the end of the next calendar year.
» Learn more:Alaska Airlines MVP elite status program: The complete guide
Alaska Airlines Mileage Plan airline partners
Because of Alaska Airlines’ extensive network of partners, you can book award travel all over the world through Alaska Airlines, both online through alaskaair.com or by phone.
Redeeming your miles this way can be a brilliant move. Typically, the cash prices of certain international tickets can be quite high compared with the award prices. On such redemptions, you’ll get more value out of your miles.
Alaska has joined the Oneworld Alliance. This means you can start earning and redeeming miles on all OneWorld airline partners in addition to Alaska’s existing and separate partnerships.
You can also earn more Alaska Airlines miles when you use your Mileage Plan number to book travel on partner airlines when paying for tickets in cash, though in some cases, you won't earn bonuses for class of service when you do this. Alaska Airlines' partners are listed in the table below, with information about which benefits are available and how you can book award travel.
Earn Alaska miles when flying
Book award travel with Alaska miles
When you're booking with cash through alaskaair.com, you'll only see domestic routes and a handful of international routes online. But when you're paying with miles, you'll be able to book trips to several other regions, as well.
» Learn more:Guide to Alaska Airlines partners: Earning, redeeming, elite perks
Alaska Airlines' credit cards
Alaska Airlines' credit cards are issued by Bank of America®. The cards offered include:
Alaska Airlines Visa Signature® credit card
3 miles per $1 spent directly on Alaska
1 mile per $1 spent on all other purchases
Annual fee: $75
Alaska Airlines Platinum Plus® credit card
You'll get this card if you apply for the Alaska Airlines Visa Signature® credit card, but qualify for a limit below $5,000
2 miles per $1 spent directly on Alaska
1 mile per $1 spent on all other purchases
Annual fee: $50
Alaska Airlines Visa® Business credit card
3 miles per $1 spent directly on Alaska
1 mile per $1 spent on all other purchases
Annual fee: $0 and $75 per card, or $50 and $25 per card, depending on billing type selected
» Learn more:Is the Alaska Airlines Visa Credit Card right for me?
How much Alaska Airlines miles are worth
Based on our most recent analysis, NerdWallet values Alaska Airlines miles at 1.1 cents each. To determine the value of reward miles, we compared cash prices and reward redemptions for economy roundtrip routes across several destinations and dates. We divided the cost of the cash ticket by the cost of the reward ticket to determine a “cent per mile” value for each flight, then averaged this value across several flights and dates.
To find out the value of your own Alaska miles, use the calculator on this page.
» Learn more:Reviews of major rewards programs
Photo courtesy of Alaska Airlines.
How to maximize your rewards
You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2021, including those best for:
Fidelity® Rewards Visa Signature® Card
We may change APRs, fees, and other Account terms in the future based on your experience with Elan Financial Services and its affiliates as provided under the Cardmember Agreement and applicable law.
1. You will earn 2 Points per dollar in eligible net purchases (net purchases are purchases minus credits and returns) that you charge. Account must be open and in good standing to earn and redeem rewards and benefits. Upon approval, refer to your Program Rules for additional information. You may not redeem Reward Points, and you will immediately lose all of your Reward Points, if your Account is closed to future transactions (including, but not limited to, due to Program misuse, failure to pay, bankruptcy, or death). Reward Points will not expire as long as your Account remains open. Certain transactions are not eligible for Reward Points, including Advances (as defined in the Agreement, including wire transfers, travelers checks, money orders, foreign cash transactions, betting transactions, lottery tickets and ATM disbursements), Annual Fee, convenience checks, balance transfers, unauthorized or fraudulent charges, overdraft advances, interest charges, fees, credit insurance charges, transactions to fund certain prepaid card products, U.S. Mint purchases, or transactions to purchase cash convertible items. The 2% cash back rewards value applies only to Points redeemed for a deposit into an eligible Fidelity account. The redemption value is different if you choose to redeem your Points for other rewards such as travel options, merchandise, gift cards, and/or statement credit. Other restrictions apply. Full details appear in the Program Rules new card customers receive with their card. Establishment or ownership of a Fidelity account or other relationship with Fidelity Investments is not required to obtain a card or to be eligible to use Points to obtain any rewards offered under the program other than Fidelity Rewards.
Because the interest and other fees charged on any outstanding balance are greater than the cash value of the rewards points, you may pay more in fees and interest than the value of the points you earn if you do not pay your bill in full each month.
To receive a deposit, you must link your eligible Fidelity® account to your card. This can be accomplished in any of following ways. 1. You may contact Elan Financial Services Customer Service at the toll-free phone number located on the back of your credit card and provide them with your eligible Fidelity® account (s) number. 2. Simply select the “Manage Reward Points” hyperlink from the credit card snapshot page on Fidelity.com and follow the easy steps. You may also watch a brief video that describes the linking process on the credit card snapshot page also found on Fidelity.com. Please note that automatic redemptions will occur on a monthly basis as long as you have reached the point redemption threshold of 2,500 Points.
Eligible accounts include most nonretirement registrations as well as Traditional IRA, Roth IRA, Rollover IRA, SEP IRA, Fidelity Charitable® Giving Account®, Fidelity HSA®, and Fidelity®-managed 529 College Savings Plan accounts. The ability to contribute to an IRA or 529 college savings plan account is subject to IRS rules and specific program policies, including those on eligibility and annual and maximum contribution limits. Full details appear in the Program Guidelines new card customers receive with their card. Contributions to Fidelity Charitable® are generally eligible for a federal income tax charitable deduction. Please consult with your tax advisor. The list of eligible registration types may change without notice at Fidelity’s sole discretion. For more information about whether a particular registration is eligible, please call 1-800-FIDELITY (800-343-3548).
5. Certain restrictions apply to each benefit. Details accompany new account materials.
Elan Financial Services provides zero fraud liability for unauthorized transactions. Cardmember must notify Elan Financial Services promptly of any unauthorized use. Certain conditions and limitations may apply.
Cardmembers are responsible for the cost of any goods or services purchased by the Visa Signature Concierge on cardmembers’ behalf.
8. Fidelity Rewards+ generally requires $250,000 invested through Fidelity® Wealth Services, Fidelity® Strategic Disciplines, or a combination of both registered as an individual account, a joint account, or certain types of revocable trusts. Assets in other registration types, such as irrevocable trusts, partnerships, or LLCs, will not be included when determining program eligibility. Fidelity Rewards is not offered as a component of any advisory service or program through Fidelity, including, without limitation, Fidelity® Wealth Services and Fidelity® Strategic Disciplines. While there are no program enrollment fees, eligible managed accounts are charged an advisory fee.
The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.
Fidelity Charitable® is the brand name for Fidelity Investments® Charitable Gift Fund, an independent public charity with a donor-advised fund program. Various Fidelity companies provide services to Fidelity Charitable. The Fidelity Charitable name and logo and Fidelity are registered service marks of FMR LLC, used by Fidelity Charitable under license.
"Giving Account" is a registered service mark of the Trustees of Fidelity® Charitable.
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©2020 Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd. Use only in accordance with law.
© 2021 The Kiplinger Washington Editors. Used under License.
Fidelity Go® provides discretionary investment management for a fee. Advisory services offered by Fidelity Personal and Workplace Advisors LLC (FPWA), a registered investment adviser. Brokerage services provided by Fidelity Brokerage Services LLC (FBS), and custodial and related services provided by National Financial Services LLC (NFS), each a member NYSE and SIPC. FPWA, FBS and NFS are Fidelity Investments companies.
The creditor and issuer of this card is Elan Financial Services, pursuant to a license from Visa U.S.A. Inc.
Fidelity® and Elan Financial Services are separate companies.
Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to a license from Visa U.S.A., Inc.
Third-party trademarks appearing herein are the property of their respective owners. All other service marks are property of FMR LLC.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
Make the season extra special with Hawaiian Airlines Gift Cards, featuring new holiday designs and easy ways to send your love to a mailbox or inbox.
The Hawaiian Airlines® Bank of Hawaii World Elite Mastercard®
Earn up to
See terms and conditions for details.
The Hawaiian Airlines app
From faster check-in, to real-time notifications and more, you’ll enjoy the convenience of traveling with us, all in the palm of your hands.Get the app
We understand that your plans may change for a variety of reasons, and we want you to be able to book a Hawaiian Airlines flight with confidence and flexibility.
Introducing a new policy where your memories and miles will last forever. Starting now, your HawaiianMiles will never expire.
Meet members of the Hawaiian Airlines ohana who are dedicated to making Hawaii a better place for this and future generations.
Bank of America Credit Card Customer Service
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The easiest way to check your credit card balance is to sign in to Online Banking. In addition to checking your balance, Online Banking also allows you to:
- Get a summary of your current account status, including balance, available credit and information on when your next payment is due
- Request up to 12 months of detailed transaction information
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You can redeem your credit card rewards on your mobile device, on our website or by phone.
On your mobile device
Sign in to the Mobile Banking app and tap the View My Rewards link to view/redeem available rewards balance.
You can also tap the Erica icon and say, "I want to redeem credit card rewards" and follow the instructions (if you prefer, you can also type your message to Erica).
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To check your rewards points balance and cash in or redeem your rewards points online, sign in to Online Banking and select your credit card then select the Rewards tab.
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To redeem your rewards points by phone, call 800.434.8313 and select option 2 (Mon-Fri 9 a.m.-9 p.m. ET).
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Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant's contact information on your receipt or billing statement.
Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.
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