optimum pay my bill

The Optimum phone number is 1-866-200-9596. Dial it and simply follow the phone prompts to make your payment using a check or credit card. Pay your bills in person, online or by phone with WU bill payment services. From your car payment to your utilities and mortgage, paying bills with. 2021 Charter Communications. Your Privacy RightsCalifornia Consumer Privacy RightsCalifornia Consumer Do Not Sell My Personal InformationPolicies.

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Optimum customer service information

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Looking to contact an Optimum representative? Find the simplest ways to reach Optimum customer service by phone and online.

On this page:

Optimum customer service numbers

Optimum customer service is there whenever you need help. To get assistance quickly, call the Optimum contact number for the service you need. Find all the customer service contact info for Optimum services below.

Optimum customer service number

Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. 

Connecticut Optimum customer service

Call 203.870.2583

New Jersey Optimum customer service

Call 973.230.6046

Long Island, NY, Optimum customer service

Call 631.393.0636

Bronx, Brooklyn and Westchester, NY, Optimum customer service

Call 718.860.3513

Customer service hours (EST): 

  • Monday – Friday, 7 a.m. – 11 p.m.
  • Saturday, 7 a.m. – 10 p.m.
  • Sunday, 7 a.m. – 10 p.m.

Additional Optimum customer service numbers

  • Optimum TV

    If you need help with any of the following:

    • Upgrading your TV package
    • Canceling your service
    • Pausing your service

    Call 866.218.3259

  • Optimum technical support

    Optimum technical support representatives are available 24/7 to assist you.

    You can also search Optimum’s FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control.

    Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7.

  • Optimum Business 

    Customer service and technical support available 24/7

    When you’re ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative.

    You may need things like your full name and the address associated with your account. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. 

    Call 888.276.5255

Additional Optimum customer service contacts

Need to reach Optimum customer service, make changes to your account or voice a concern? There are several ways you can contact Optimum support any time of day.

  • Optimum live chat and Optimum customer service email 

    Optimum does not use email to provide customer support. Instead, get immediate assistance with Optimum’s live chat feature.

    Visit Optimum – Chat Now. Fill out the online form to chat with an Optimum representative 24/7.

  • Social media

    Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Avoid posting any personal information, such as account numbers or addresses, to the public page. Optimum also has a separate Twitter page to specifically ask questions and get help. 

  • Find an Optimum store location

    Use the Optimum store locator to find the nearest Optimum store.

  • Find answers to frequently asked questions

    Visit the Optimum support page to find the answers to your questions. Use the search box at the top of the page to filter by product or keyword.

  • Learn all about your Optimum service features

    Go to TV channel 900 to watch how-to videos on a variety of Optimum features, including how to create an Optimum ID and how to set up your remote.

Optimum troubleshooting and quick help guides

Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. Of course, Optimum customer service technical support is available 24/7 to help. 

Troubleshoot Optimum internet, TV or phone services

To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. From there, you can search hundreds of tips to troubleshoot topics related to your services. 

Resetting your Optimum password online

Need help logging into your Optimum account? If you forgot your password, here’s how to reset it and log in:

  1. Visit optimum.net/password.
  2. Enter your Optimum ID and the code displayed. Forgot your Optimum ID? Recover it here.
  3. Select how to reset your password. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. 

Rebooting your Optimum Smart Wi-Fi Router

Rebooting your router is a common quick fix for Wi-Fi connectivity issues. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment:

  1. Unplug the power from your modem and router.
  2. Turn off your computer.
  3. After about 60 seconds, plug your modem in. Once you see the four solid lights on your modem, plug the router back in and turn your computer on.

Go here for a complete list of troubleshooting tips for your Optimum Smart Router. 

Connecting to Optimum Wi-Fi hotspots

Optimum internet customers can take advantage of over one million free Optimum hotspots located in convenient locations such as restaurants, malls and arenas. Find Optimum Wi-Fi hotspot locations here. 

To connect to an Optimum Wi-Fi hotspot:

  1. Enable Wi-Fi on your device.
  2. Select the Wi-Fi network optimumwifi.
  3. Open your browser and sign in with your Optimum ID and password. Forgot your Optimum ID? Recover it here.

Checking for Optimum outages in your area

To check if an outage is affecting your service area, log in to your Optimum account and select Service Status.

Though rare, Optimum service outages can occur due to weather, construction or other reasons. You can receive outage notifications via email, phone or text. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences.

To report an Optimum outage in your area, contact Optimum.

How to pay your Optimum bill

Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. 

  • Bill pay by phone: Call 866.213.7456 to pay using Optimum’s automated phone payment system. You can also sign up for automatic payments by logging into your Optimum account online and authorizing Optimum to deduct your monthly bill from your bank account automatically.
  • Bill pay online: Visit https://www.optimum.net to log into your account and pay your bill online.
  • Bill pay app: Download the free Optimum Support App to pay your bill from your smart device.
  • Bill pay in store: Visit an Optimum store location to pay your bill in person.
  • Bill pay by mail: Mail your bill payment to Optimum, P.O. Box 742698, Cincinnati, OH, 45274-2698

Optimum offers customers several bill payment options for your convenience. You can explore additional Optimum bill pay methods here.

Optimum customer service FAQs

How do you reboot your Optimum cable box?

If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. After reconnecting it and turning it on, the cable box should reboot.

How do you access your Optimum email?

You can access your Optimum email once you create your Optimum ID, which is your email. Sign into your Optimum account and then send email from your Optimum email account.

How do you set DVR with Optimum TV?

You can set Optimum DVR recordings using multiple methods. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program you’d like to record. Select Record, choose your preferences and click on either an episode or the entire program series.

How do you program your Optimum TV remote control?

Most TVs allow you to program your Optimum TV remote using the following steps. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. Press and hold the SEL button while pointing the remote at the TV. Release the SEL button when the TV turns off. Verify remote by pressing the POWER button.

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Lisa IscrupeLisa Iscrupe

Written by:

Lisa Iscrupe

Writer, Broadband & Data Content

Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. Her work has been referenced by CNN and other national sources. In Lisa’s Words: Ever… Read more

Robin LaytonRobin Layton

Edited by:

Robin Layton

Editor, Broadband Content

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Источник: https://www.allconnect.com/providers/optimum/customer-service

Optimum Bill

What to Do When You Can’t Pay Your Optimum Bill

Optimum is a cable company offering television, phone and Internet to customers in Connecticut, New Jersey and New York. Customers can purchase individual services or bundles to reduce monthly fees when purchasing more than one service from Optimum.

How to Pay a Bill

Optimum customers can make payments by phone, mail, in person and online. Some payment methods are faster than others. Customers with a past due balance should contact customer service or visit a local Optimum store to make payment.

Pay by mail: Customers wishing to make a payment by mail should send a personal check or money order to the address listed on the Optimum bill stub. If the stub is not available, choose the location nearest your home from the following billing addresses:

Long Island: Brookhaven, Islip, Great Neck and Hauppauge
PO Box 371378
Pittsburgh, PA 15250-7378

Long Island: All other areas
PO Box 9256
Chelsea, MA 02150-9256

New Jersey
PO Box 371378
Pittsburgh, PA 15250-7378

Connecticut
PO Box 9256
Chelsea, MA 02150-9256

Brooklyn, Bronx, Warwick and Rockland, NY
PO Box 371378
Pittsburgh, PA 15250-7378

Westchester, Dutchess, Orange, Putnam and Ulster, NY
PO Box 9256
Chelsea, MA 02150-9256

Pay online: You can pay your Optimum bill online at https://signin.optimum.net/signin?referer=https://idcenter.services.optimum.net/MyAccount. Registration is required before making payment.

Pay by phone: Customer service is available to take a payment by phone 24 hours a day. The automated system takes payments free of charge, but if a customer service representative is needed to complete payment, there will be a $5 charge. Customers must call the phone number in their local area to remit payment.

Questions About Your Billing Statement or Account?

Do you have questions about your Optimum billing statement or account that were not covered in your initial contract? We suggest you visit the Optimum customer care FAQs. You also have the ability to receive additional information from customer service by calling 1-877-273-7626.

How the Penalty Fees Work

Optimum will charge consumers late payment fees if they do not remit payment by the due date listed on the bill. It is best to call the local customer service number listed in the payment section of this article for more information on fees and possible payment plans. Other fees assessed by Optimum may include:

  • Returned check free
  • Security deposit

I Can’t Make a Payment

Optimum does not discuss payment options if a customer is having trouble paying a cable bill. In some states, a partial payment will be applied to the telephone bill first because that service is considered more important than cable or Internet services. There is likely a payment plan option with Optimum. It is always best to contact customer service as soon as you realize you are financially unable to make payment in full.

Will They Work With Me to Pay My Bill?

Optimum offers very little information for the consumer looking to resolve a past due bill. Do you have first-hand experience with this company? Tell us how they work with past due account balances and help other consumers take control of their finances.

Источник: https://www.icantpaymybill.com/optimum-bill

Photo by Anna Shvets from Pexels

PC Money Account is a self-service money management account, which is really a complicated way of saying you can use it to do your daily banking, pay bills and transfer funds between accounts. It’s an online account with no monthly fees, and your PC Money pre-paid card is accepted everywhere that takes Mastercard. The headline feature of the account is that it allows you to earn PC Optimum points on your everyday banking—an advantage for Canadians who already love collecting these points. If you want to know more about whether it’s right for you, read our PC Money Account review.

  • Banking fees: None
  • Number of transactions: Unlimited
  • Number of Interac e-transfers: Unlimited
  • Debit card: Yes (not a debit card, but a prepaid card)
  • Chequebook: Not available
  • ATM network: 700 ATMs
  • Mobile app: Yes
  • Other fees: There are a handful of other fees you should know about, such as the cost of for withdrawing at a non-PC ATM (more below)

PC Money Account features: the good

The PC Money Account works like a bank account—with a twist. It has no monthly fees and offers free unlimited everyday transactions, including cash withdrawals (from PC Financial ATMs or at point of purchase), bill payments, account-to-account transfers and Interac e-Transfers. The PC Money Account card is accepted everywhere they take Mastercard, in person, while travelling or online. Plus, you have the security of CDIC protection on deposits, overdraft protection, fraud detection and support, and the Mastercard Zero Liability Promise for unauthorized purchases. There’s also a user-friendly mobile app to make your banking even more convenient.  

The marquee feature of the PC Money Account, however, is that you can earn PC Optimum points for doing your regular banking. Rewards are really only as good as the program itself, so Canadians will likely delight that this is a PC Optimum initiative. PC Optimum points are easy to earn and just as easy to redeem at checkout. And, as the Loblaw Group of Companies is so broad—with groceries, drugstores, housewares and even clothing under its umbrella—the points can be converted into useful everyday products, hassle-free. 

Heads-up for these PC Money Account fees

While this account is amazing for offering points comparable to that of some credit cards and no monthly fees or transaction fees, it does have some fees you will want to be aware of:

  • e-Transfers: Free to send and receive but it’s $3.50 to cancel
  • Cash withdrawals: Free at PC ATMS, but $1.50 at non-PC ATMs, which aren’t widely available, and $3 international ATM
  • Inactivity fee: $20 if you don’t use the account at least once annually
  • Other fees: $1 customer service-assisted transaction, $5 for rush card replacement as well as for overdraft, $15 for billy payment trace, $24 for bill payment recall, $40 for non-sufficient funds

Compare the best chequing accounts in Canada


How to earn PC Optimum points

PC Optimum points can be earned and are accepted at the almost 2,500 participating retail locations, which include Loblaws banner stores like No-Frills, Real Canadian Superstore and Fortinos; at PC Travel; at Shoppers Drug Mart and Pharmaprix; and at Esso and Mobil gas stations. Redemptions start at 10,000 PC Optimum Points, which is the equivalent to $10 redeemable in merchandise. 

When you spend with the PC Money Account card, you’ll earn 25 points per dollar on purchases at Shoppers Drug Mart and 10 points per dollar spent everywhere else—which works out to a return of 2.5% and 1.5% in PC Optimum points, respectively. Linking your card to your PC Optimum account will net you even more points through personalized offers. Plus, you can earn up to 50,000 points in the process of setting up your account and making your first transactions—a value of $50.

PC Money versus PC credit cards

So just how does this stack up? PC Money does have its advantages. First, you’re not using credit, and not borrowing money. So you don’t run the risk of carrying a balance. And in using your PC Money Account, you’ll get PC Optimum points at nearly the sameearn rate as when you use the PC Financial Mastercard credit card. For example, use the credit card at Esso to earn 30 points per litre of gasoline, but use your PC Money card and you earn 10 per litre). You can accelerate these rates with the PC Financial World Mastercard and the PC Financial World Elite Mastercard. All three cards are no-fee, but you’ll need to meet minimum eligibility requirements for the latter two. Using only a PC Optimum card, rather than a credit card or PC Money Account, you can still earn points, though at a lower rate and at fewer places. You’ll get 15 points per dollar at Shoppers Drug Mart and 10 points per litre of fuel at Esso/Mobil, but you’ll only earn points in Loblaws banner stores on personalized offers. Purchases elsewhere don’t earn.

PC Money versus Simplii

Given their tangled origin, it should come as no surprise that these accounts have some things in common. There’s also a lot to differentiate them. 

Both accounts offer daily banking, have no monthly fees and include free unlimited transactions like Interac e-Transfer, unlimited debit purchases and bill payments. They each have a mobile app and fall into the increasingly crowded category of no-fee online bank accounts.

Then, these two accounts diverge. Whereas the Simplii account broadens out its traditional banking services by offering standard paper cheques, the PC Money Account takes a different tack and bridges the gap between bank account and rewards card. Not tied only to its network of ATMs, the PC Money card is accepted everywhere they take Mastercard—in-person, when travelling and online. And, of course, the PC Money Account lets you earn PC Optimum points that you can redeem for groceries, drug stores items, travel, and gas. That you can earn points with PC Money is a big plus over Simplii, which earns a meagre interest rate on your deposits in comparison.


Is PC Money right for you?

For those who collect PC Optimum points (or those who wish to), the PC Money Account is an exciting product. With it, you get most of the perks of free everyday banking plus the ability to earn valuable and flexible PC Optimum points. It’s also a solid option for anyone wanting to earn rewards on everyday spending and wants to steer clear of a credit card—either because of a history of bad credit, or the fear of being tempted to overspend and rack up interest charges.

The main drawback to this account, and what might cause some to avoid making the switch, is the absence of cheques. Paper cheques are increasingly anachronistic, but some people aren’t quite ready yet to cut ties with their traditional ideas of banking, especially if you use them to pay for things like rent, a personal loan or gym membership, etc.

All things considered, the fact the PC Money Account has no monthly fees and no minimum balance requirement means there’s no real consequence to keeping the account open and using it just to rack up rewards on everyday spending, provided you’re okay with managing your money across two accounts at the same time. 

One other thing to note is that Loblaws banner stores and Shoppers Drug Mart are far more common and available in Ontario and Quebec than in other parts of the country, making the PC points you earn on your PC Money Account harder to redeem for Canadians outside those regions.

About PC Financial

PC Financial began as a joint venture with CIBC in 1996 to offer banking services under the Loblaw Companies’ wildly popular President’s Choice brand. With PC Financial, Canadians were able to receive no-fee banking and participate in the Loblaws rewards program, called PC Plus at the time. In 2017, CIBC and Loblaw Companies mutually decided to end their joint venture, and CIBC launched Simplii Financial as their direct banking brand. The following year, PC Plus merged with Shoppers Optimum to create the improved PC Optimum rewards program that exists to this day. In addition to their PC Mastercard line of credit cards, PC Financial has now launched the PC Money Account, an account handled by President’s Choice Bank that allows you to collect PC Optimum points.

FOR MORE ON BANKING:

Источник: https://www.moneysense.ca/save/pc-money-review/

Want the latest tech?

We've got phones, tablets, smartwatches, wearables and connected devices from all the brands you love. Shop online at att.com and get fast, free no-contact delivery and expert setup with AT&T Right To YouSM where available.1 Or let our virtual experts bring the store to you with Live Shopping Assistance. Get help with switching to AT&T, adding a line, and buying a new phone.

Get a new wireless plan

We have data plans for every need. Enjoy the flexibility of a Prepaid plan - no annual contract and no credit check. Get unlimited talk, text, and high-speed data that can’t slow down based on how much you use with the AT&T UNLIMITED ELITE® plan, with HBO Max™ included.4AT&T 5G is nationwide, and all unlimited plans come with 5G at no additional cost. 5G requires compatible device. 5G may not be in your area.

Watch TV, your way

DIRECTV STREAM is the future of entertainment. It combines everything that’s great about online streaming and on-demand programming with the benefits of live TV and sports content. It also comes with a voice remote that lets you use your voice to do things like check the weather, change the channel, dim the lights, record your favorite shows, and more. With DIRECTV STREAM, you’ll even get access to some of your favorite apps and games.
For customers looking for a more traditional TV package, you’ll also have the option of DIRECTV.

Stay in touch with friends & family

Talk, text, and stream with our unlimited data plans.2 And remember, the more lines you add, the more you'll save each month. Find the perfect family cell phone plan for you at att.com.

Stay connected with AT&T Internet

With all of the activities you engage in on the internet, you demand a lot of our internet service. That's why you need the fast and reliable internet service provided by AT&T. From surfing, to shopping, to gaming, you'll enjoy 99% reliability and strong, Wi-Fi connectivity throughout your entire home3 with internet from AT&T. Find out about the availability of AT&T Fiber in your area. With AT&T Fiber, you can enjoy our super fast, Entertainment Grade 1 GIG Internet now with HBO Max included.4

Deals for everyone

Shop the newest smartphones at AT&T, like the new iPhone 13, iPhone 13 mini, iPhone 13 Pro, and iPhone 13 Pro Max. We also have the latest Galaxy phones like the Samsung Galaxy Z Fold3 5G and Galaxy Z Flip3 5G.  Find savings on new and older Android phones and iPhones. In addition to phones, find savings on tablets and smartwatches. View our deals page for the latest deals at AT&T.

With us, you know you’re getting the best

In the last five years we've invested nearly $145 billion to improve everything from voice and streaming quality to data downloads and call reliability. And now we're continuing to innovate by building the next generation of wireless technology: 5G. Join us and see what's next.

Shop AT&T Holiday Phone Deals now!

AT&T Black Friday phone deals are here! We’ll have great holiday deals on phones, wireless plans, accessories and more. In need of a few holiday gift ideas? Our Holiday Gift Guide is where you can  get shopping inspiration, and discover the perfect gift for yourself, family, and friends. Our Cyber Monday phone deals will be here soon, so keep an eye out on those!

Источник: https://www.att.com/

Searching pay my Optimum bill info? Are you a new customer looking to make your first Optimum bill payment? Do you want to find the nearest store or discover what your payment options are? To make a payment online or manage your account, follow the link provided below on this page to the Optimum login. You will also find useful bill pay information such as the Optimum customer service number, payment mailing address, and billing phone number below.

Optimum Bill Payment and Login

Pay Online: Once you open an account with Cablevision (Optimum) you can make payments online by visiting Optimum.net. Place your cursor on “Pay Bill” and you can view your current balance and up to 12 previous billing statements. You can make bill payments at no additional charge. Either sign up for Direct Payment, which means a payment will leave your checking account automatically each month or make a one-time online payment via your own online banking program. To make your Optimum bill payment online click the “Pay Online” button below to login, register, view your bill or manage your account online.

Optimum Bill Payment

Pay by Phone: Call the automated phone system on 1-866-213-7456 FREE and follow the prompts to make your automated payment either by check or credit card. The company accepts MasterCard, Visa, American Express and Discover Network. There is no fee for the automated payment service. If you need to speak to a representative, follow the automated prompts to connect you and pay your bill by check or credit card. You will be charged a $10 fee for representative-assisted payments.

Pay by Mail: You can mail your money order or check to the “remit to” address on your bill stub. Checks must be made payable to Cablevision. Write your Cablevision account number on the back of your check or money order payment. If you do not have access to your bill simply mail your payment to the following Cablevision payment mailing address based upon your service area:

Brooklyn & Bronx: PO Box 371378, Pittsburgh, PA 15250-7378
Connecticut: P.O. Box 9256, Chelsea, MA 02150-9256
Dutchess, Orange, Putnam & Ulster, NY: P.O. Box 9256, Chelsea, MA 02150-9256
Long Island: Brookhaven, Islip, Great Neck & Hauppauge: P.O. Box 371378, Pittsburgh, PA 15250-7378
Long Island: All other areas: P.O. Box 9256, Chelsea, MA 02150-9256
New Jersey: P.O. Box 371378, Pittsburgh, PA 15250-7378
Warwick & Rockland, NY: P.O. Box 371378, Pittsburgh, PA 15250-7378
Westchester: P.O. Box 9256, Chelsea, MA 02150-9256

Pay in Person: You can pay by cash, money order, check or credit card at any Optimum Store location. You can find your nearest Optimum Store by using the online store locator. You can also pay at any authorized Payment Center, where cash and credit card payments are accepted.

Optimum Customer Service

You can contact Cablevision’s customer services via the Optimum.custhelp.com website, where you can either email your enquiry directly or have a live chat with a representative via a live messaging facility. Click on “Contact us” on the site and find your local support telephone number. For residential customers regional telephone lines relating to sales, lines are open from Mondays to Fridays between 7.00 am and 11.00 pm and from 7.00 am to 10.00 pm on Saturdays and Sundays. For technical support customer service lines are open 24/7.

Moving Home

If you are an existing customer and about to move within the NY, NJ or CT areas you can telephone Cablevision on 1-888-511-6111 FREE to arrange for a smooth move of all your TV, phone and internet services. Lines are open from 7.00 am to 11.00 pm.

Company Information

Cablevision Systems Corp. is the eighth-largest cable provider in the US, offering high-speed Internet connections, digital cable and VoIP phone services through its Optimum brand name. The company operates mainly in New York, New Jersey and Connecticut and parts of Pennsylvania. Cablevision was originally founded as Cable Vision in 1973, but changed its name to Cablevision in 1989. The company is headquartered in Bethpage, New York.

Categories Bill Pay, CableИсточник: https://creditcardpayment.net/pay-my-optimum-bill/

Contactless pay and earn with the Speedpass+™ app.

*Offer only available to original recipients of this offer in Speedpass+ (“Qualifying Member”). Qualifying Members who make 3 fuel purchases of 30 litres or more at participating Esso and Mobil stations in Canada using the Speedpass+ app between May 20thh, 2021 at 12:00:01am until July 7th, 2021, at 11:59:59pm (the “Offer Period”) will earn a digital $10 PRICE PRIVILEGES card (5 cents per litre off fuel up to 200 litres at participating Esso and Mobil stations in Canada). Once earned, digital PRICE PRIVILEGES cards will be directly onboarded into your Speedpass+ wallet. One offer per Qualifying Member. Void or subject to restrictions based upon applicable law. Imperial reserves the right to modify or amend this promotion at any time without further notice.

PC Optimum™, PC®, President’s Choice®, PC Financial®, President’s Choice Financial® and the PC Logo are trademarks of Loblaws Inc., used under license.

Esso™ and Esso Extra™ are trademarks of Imperial Oil Limited. Imperial Oil, licensee.

Mobil™ and Speedpass+™ are trademarks of the Exxon Mobil Corporation or one of its subsidiaries. Imperial Oil, licensee.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.

Источник: https://www.esso.ca/en-ca/speedpassplus

Searching pay my Optimum bill info? Are you a new customer looking to make your first Optimum bill payment? Do you want to find the nearest store or discover what your payment options are? To make a payment online or manage your account, follow the link provided below on this page to the Optimum login. You will also find useful optimum pay my bill pay information such as the Optimum customer service number, payment mailing address, and billing phone number below.

Optimum Bill Payment and Login

Pay Online: Once you open an account with Cablevision (Optimum) you can make payments online by visiting Optimum.net. Place your cursor on “Pay Bill” and you can view your current balance and up to 12 previous billing statements. You can make bill payments at no additional charge. Either sign up for Direct Payment, which means a payment will leave your checking account automatically each month or make a one-time online payment via your own online banking program. To make your Optimum bill payment online click the “Pay Online” button below to login, register, view your bill or manage your account online.

Optimum Bill Payment

Pay by Phone: Call the automated phone system on 1-866-213-7456 FREE and follow the prompts to make your automated payment either by check or credit card. The company accepts MasterCard, Visa, American Express and Discover Network. There is no fee for the automated payment service. If you need to speak to a representative, follow the automated prompts to connect you and pay your bill by check or credit card. You will be charged a $10 fee for representative-assisted payments.

Pay by Mail: You can mail your money order or check to the “remit to” address on your bill stub. Checks must be made payable to Cablevision. Write your Cablevision account number on the back of your check or money order payment. If you do not have access to your bill simply mail your payment to the following Cablevision payment mailing address based upon your service area:

Brooklyn & Bronx: PO Box 371378, Pittsburgh, PA 15250-7378
Connecticut: P.O. Box 9256, Chelsea, MA 02150-9256
Dutchess, Orange, Putnam & Ulster, NY: P.O. Box 9256, Chelsea, MA 02150-9256
Long Island: Brookhaven, Islip, Great Neck & Hauppauge: P.O. Box 371378, Pittsburgh, PA 15250-7378
Long Island: All other areas: P.O. Box 9256, Chelsea, MA 02150-9256
New Jersey: P.O. Box 371378, Pittsburgh, PA 15250-7378
Warwick & Rockland, NY: P.O. Box 371378, Pittsburgh, PA 15250-7378
Westchester: P.O. Box 9256, Chelsea, MA 02150-9256

Pay in Person: You can pay by cash, money order, check or credit card at any Optimum Store location. You can find your nearest Optimum Store by using the online store locator. You can also pay at any authorized Payment Center, where cash and credit card payments are accepted.

Optimum Customer Service

You can contact Cablevision’s customer services via the Optimum.custhelp.com website, where you can either email your enquiry directly or have a live chat with a representative via a live messaging facility. Click on “Contact us” on the site and find your local support telephone number. For residential customers regional telephone lines relating to sales, lines are open from Mondays to Fridays between 7.00 am and 11.00 pm and from 7.00 am to 10.00 pm on Saturdays and Sundays. For technical support customer service lines are open 24/7.

Moving Home

If you are an existing customer and about to move within the NY, NJ or CT areas you can telephone Cablevision on 1-888-511-6111 FREE to arrange for a smooth move of all your TV, phone and internet services. Lines are open from 7.00 am to 11.00 pm.

Company Information

Cablevision Systems Corp. is the eighth-largest cable provider in the US, offering high-speed Internet connections, digital cable and VoIP phone services through its Optimum brand name. The company operates mainly in New York, New Jersey and Connecticut and parts of Pennsylvania. Cablevision was originally founded as Cable Vision in 1973, but changed its name to Cablevision in 1989. The company is headquartered in Bethpage, New York.

Categories Bill Pay, CableИсточник: https://creditcardpayment.net/pay-my-optimum-bill/

Photo by Anna Shvets from Pexels

PC Money Account is a self-service money management account, which is really a complicated way of saying you can use it to do your daily banking, pay bills and transfer funds between accounts. It’s an online account with no monthly fees, and your PC Money pre-paid card is accepted everywhere that takes Mastercard. The headline feature of the account is that it allows you to earn PC Optimum points on your everyday banking—an advantage for Canadians who already love collecting these points. If you want to know more about whether it’s right for you, read our PC Money Account review.

  • Banking fees: None
  • Number of transactions: Unlimited
  • Number of Interac e-transfers: Unlimited
  • Debit card: Yes (not a debit card, but a prepaid card)
  • Chequebook: Not available
  • ATM network: 700 ATMs
  • Mobile app: Yes
  • Other fees: There are a handful of other fees you should know about, such as the cost of for withdrawing at a non-PC ATM (more below)

PC Money Account features: the good

The PC Money Account works like a bank account—with a twist. It has no monthly fees and offers free unlimited everyday transactions, including cash withdrawals (from PC Financial ATMs or at point of purchase), bill payments, account-to-account transfers and Interac e-Transfers. The PC Money Account card is accepted everywhere they take Mastercard, in person, while travelling or online. Plus, you have the security of CDIC protection on deposits, overdraft protection, fraud detection and support, and the Mastercard Zero Liability Promise for unauthorized purchases. There’s also a user-friendly mobile app to make your banking even more convenient.  

The marquee feature of the PC Money Account, however, is that you can earn PC Optimum points for doing your regular banking. Rewards are really only as good as the program itself, so Canadians will likely delight that this is a PC Optimum initiative. PC Optimum points are easy to earn and just as easy to redeem at checkout. And, as the Loblaw Group of Companies is so broad—with groceries, drugstores, housewares and even clothing under its umbrella—the points can be converted into useful everyday products, hassle-free. 

Heads-up for these PC Money Account fees

While this account is amazing for offering points comparable to that of some credit cards and no monthly fees or transaction fees, it does have some fees you will want to be aware of:

  • e-Transfers: Free to send and receive but it’s $3.50 to cancel
  • Cash withdrawals: Free at PC ATMS, but $1.50 at non-PC ATMs, which aren’t widely available, and $3 international ATM
  • Inactivity fee: $20 if you don’t use the account at least once annually
  • Other fees: $1 customer service-assisted transaction, $5 for rush card replacement as well as for overdraft, $15 for billy payment trace, $24 for bill payment recall, $40 for non-sufficient funds

Compare the best chequing accounts in Canada


How to earn PC Optimum points

PC Optimum points can be earned and are accepted at the almost 2,500 participating retail locations, which include Loblaws banner stores like No-Frills, Real Canadian Superstore and Fortinos; at PC Travel; at Shoppers Drug Mart and Pharmaprix; and at Esso and Mobil gas stations. Redemptions start at 10,000 PC Optimum Points, which is the equivalent to $10 redeemable in merchandise. 

When you spend with the PC Money Account card, you’ll earn 25 points per dollar on purchases at Shoppers Drug Mart and 10 points per dollar spent everywhere else—which works out to a return of 2.5% and 1.5% in PC Optimum points, respectively. Linking your card to your PC Optimum account will net you even more points through personalized offers. Plus, you can earn up to 50,000 points in the process of setting up your account and making your first transactions—a value of $50.

PC Money versus PC credit cards

So just how does this stack up? PC Money does have its advantages. First, you’re not using credit, and not borrowing money. So you don’t run the risk of carrying a balance. And in using your PC Money Account, you’ll get PC Optimum points at nearly the sameearn rate as when you use the PC Financial Mastercard credit card. For example, use the credit card at Esso to earn 30 points per litre of gasoline, but use your PC Money card and you earn 10 per litre). You can accelerate these rates with the PC Financial World Mastercard and the PC Financial World Elite Mastercard. All three cards are no-fee, but you’ll need to meet minimum eligibility requirements for the latter two. Using only a PC Optimum card, rather than a credit card or PC Money Account, you can still earn points, though at a lower rate capital one secured credit limit increase at fewer places. You’ll get 15 points per dollar at Shoppers Drug Mart and 10 points per litre of fuel at Esso/Mobil, but you’ll only earn points in Loblaws banner stores on personalized offers. Purchases elsewhere don’t earn.

PC Money versus Simplii

Given their tangled origin, it should come as no surprise that these accounts have some things in common. There’s also a lot to differentiate them. 

Both accounts offer daily banking, have no monthly fees and include free unlimited transactions like Interac e-Transfer, unlimited debit purchases and bill payments. They each have a mobile app and fall into the increasingly crowded category of no-fee online bank accounts.

Then, these two accounts diverge. Whereas the Simplii account broadens out its traditional banking services by offering standard paper cheques, the PC Money Account takes a different tack and bridges the gap between bank account and rewards card. Not tied only to its network of ATMs, the PC Money card is accepted everywhere they take Mastercard—in-person, when travelling and online. And, of course, the PC Money Deutsche bank new york aba number lets you earn PC Optimum points that you can redeem for groceries, drug stores items, travel, and gas. That you can earn points with PC Money is a big plus over Simplii, which earns a meagre interest rate on your deposits in comparison.


Is PC Money right for you?

For those who collect PC Optimum points (or those who wish to), the PC Money Account is an exciting product. With it, you get most of the perks of free everyday banking plus the ability to earn valuable and flexible PC Optimum points. It’s also a solid option for anyone wanting to earn rewards on everyday spending and wants to steer clear of a credit card—either because of a history of bad credit, or the fear of being tempted to overspend and rack up interest charges.

The main drawback to this account, and what might cause some to avoid making the switch, is the absence of cheques. Paper cheques are increasingly anachronistic, but some people aren’t quite ready yet to cut ties with their traditional ideas of banking, especially if you use them to pay for things like rent, a personal loan or gym membership, etc.

All things considered, the fact the PC Money Account has no monthly fees and no minimum balance requirement means there’s no real consequence to keeping the account open and using it just to rack up rewards on everyday spending, provided you’re okay with managing your money across two accounts at the same time. 

One other thing to note is that Loblaws banner stores and Shoppers Drug Mart are far more common and available in Ontario and Quebec than in other parts of the country, making the PC points you earn on your PC Money Account harder to redeem for Canadians outside those regions.

About PC Financial

PC Financial began as a joint venture with CIBC in 1996 to offer banking services under the Loblaw Companies’ wildly popular President’s Choice brand. With PC Financial, Canadians were able to receive no-fee banking and participate in the Loblaws rewards program, called PC Plus at the time. In 2017, CIBC and Loblaw Companies mutually decided to end their joint venture, and CIBC launched Simplii Financial as their direct banking brand. The simple mobile account number year, PC Plus merged with Shoppers Optimum to create the improved PC Optimum rewards program that exists to this day. In addition to their PC Mastercard line of credit cards, PC Financial has now launched the PC Money Account, an account handled by President’s Choice Bank that allows you to collect PC Optimum points.

FOR MORE ON BANKING:

Источник: https://www.moneysense.ca/save/pc-money-review/

Optimum Bill

What to Do When You Can’t Pay Your Optimum Bill

Optimum is a cable company offering television, phone and Internet to customers in Connecticut, New Jersey and New York. Customers can purchase individual services or bundles to reduce monthly fees when purchasing more than one service from Optimum.

How to Pay a Bill

Optimum customers can make payments by phone, mail, in person and online. Some payment methods are faster than others. Customers with a past due balance should contact customer service or visit holliday grainger actress local Optimum store to make payment.

Pay by mail: Customers wishing to make a payment by mail should send a personal check or money order to the address listed on the Optimum bill stub. If the stub is not available, choose the location nearest your home from the following billing addresses:

Long Island: Brookhaven, Islip, Great Neck and Hauppauge
PO Box 371378
Pittsburgh, PA 15250-7378

Long Island: All other areas
PO Box 9256
Chelsea, MA 02150-9256

New Jersey
PO Box 371378
Pittsburgh, PA 15250-7378

Connecticut
PO Box 9256
Chelsea, MA 02150-9256

Brooklyn, Bronx, Warwick and Rockland, NY
PO Box 371378
Pittsburgh, PA 15250-7378

Westchester, Dutchess, Orange, Putnam and Ulster, NY
PO Box 9256
Chelsea, MA 02150-9256

Pay online: You can pay your Optimum bill online at https://signin.optimum.net/signin?referer=https://idcenter.services.optimum.net/MyAccount. Registration is required before making payment.

Pay by phone: Customer service is available to take a payment by phone 24 hours a day. The automated system takes payments free of charge, but if a customer service representative is needed to complete payment, there will be san jose fire department hiring $5 charge. Customers must call the phone number in their local area to remit payment.

Questions About Your Billing Statement or Account?

Do you have questions about your Optimum billing statement or account that were not covered in your initial contract? We suggest you visit the Optimum customer care FAQs. You also have the ability to receive additional information from customer service by calling 1-877-273-7626.

How the Penalty Fees Work

Optimum will charge consumers late payment fees if they do not remit payment by the due date listed on the bill. It is best to call the local customer service number listed in the payment section of this article for more information on fees and possible payment plans. Other fees assessed by Optimum may include:

  • Returned check free
  • Security deposit

I Can’t Make a Payment

Optimum does not discuss payment options if a customer is having trouble paying a cable bill. In some states, a partial payment will be applied to the telephone bill first because that service is considered more important than cable or Internet services. There is likely a payment plan option with Optimum. It is always best to contact customer service as soon as you realize you are financially unable to make payment in full.

Will They Work With Me to Pay My Bill?

Optimum offers very little information for the consumer looking to resolve a past due bill. Do you have first-hand experience with this company? Tell us how they work with past due account balances and help other consumers take control of their finances.

Источник: https://www.icantpaymybill.com/optimum-bill

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For customers looking for a more traditional TV package, you’ll also have the option of DIRECTV.

Stay in touch with friends & family

Talk, text, and stream with our unlimited data plans.2 And remember, the more lines you add, the more you'll save each month. Find the perfect family cell phone plan for you at att.com.

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With all of the activities you engage in on the internet, you demand a lot of our internet service. That's why you need the fast and reliable internet service provided by AT&T. From surfing, to shopping, to gaming, you'll enjoy 99% reliability and strong, Wi-Fi connectivity throughout your entire home3 with internet from AT&T. Find out about the availability of AT&T Fiber in your area. With AT&T Fiber, you can enjoy our super fast, Entertainment Grade 1 GIG Internet now with HBO Optimum pay my bill included.4

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Optimum

Page 11 Reviews 275 - 305
Customer increased Rating by 1 stars!
James of Holtsville, NY Verified Reviewer
Resolution response: Aug. 20, 2020

After 6 mos' efforts for disputing a speed issue related account balance through FCC, recently I received a full reversal of my past due account balance (zero) from the company.

Original review: June 5, 2020

Recently I got a callback from the company after a waiting period over 10 hours. On the phone, the rep. said to me "You had a Past Due balance around $35. Was not paid over 3 months. If you don't make an immediate payment, your home Internet could be cut off soon." I said "This unpaid balance is in dispute as I complained many times by chat and by mail, because your bill charges me $112/mo for a 200 Mb/s speed plan, but I only got less than 100 Mb/s. As matter as fact, the speed was tested by using a Speed Test app your company provided, and for the bills, I always keep paying the big undisputed portion on time."

"Recently I keep trying to ask the company to send technician to my house to check the on-site speed. I said to the rep. "I agree to pay $81 for the service charge, but under a condition - Only if something wrong inside house that optimum pay my bill a problem," and your tech fix it, then show me a true test speed reached out 200 Mb/s or around. But if a test result shows the current speed is less than 100 Mb/s, and the problem was from outside my land, like roadside or remote device, then any Past Due balance should be credited back."

The rep. did not give an answer to me and ended up the call. I am thinking if one day they really cut off my Internet at this pandemic critical time, I may have to file a complaint to FCC, as I knew the company with more than other 700 Cable/Internet/Phone services providers had signed a Pledge with FCC called "Keep American Connected". This company is supposed to know how to help customers solve problems, but not act in opposite.

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Rated with 1 star
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Ed of Jacksonville, FL Verified Reviewer
Original review: June 4, 2020

Customer support, especially following the death of a relative, is non-existent. I spent 3 hours on the phone trying to properly terminate my sisters account. She passed away on 4/6/20 and is being charged for two months service after she passed away. The equipment has been returned and the service disconnected and yet, Optimum insists that she pay her April and May "past due" bills.

Each time I reach a real person, I am told to call another person, using the same phone number where you wait for an hour each time. I even spent an hour on instant chat, where the agent leaves for 10 to 15 minutes before replying. In the final chat text, I was told to call the customer service line. Now I have a scheduled call for Thursday June 11th. I live in FL and am trying to do the right thing by either paying my sister's bills that are due or alerting vendors of her death. Good luck to those dealing with this company when there is a performance or billing issue.

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Rated with 1 star
Cory of Jackson, NJ Verified Reviewer
Original review: May 29, 2020

They just shut my cable off during a pandemic due to late payment. Every other company has been very understanding and promising to keep service active during this crisis. Optimum wants everyone to know “we are not in this together!”

Rated with 1 star
Jhaleesa of Bronx, NY Verified Reviewer
Original review: May 29, 2020

Optimum is the worst service to have, nobody understands English nor do they comprehend basic instructions. My entire account was messed up based on incompetence and mishandling. My building only allows this service, but I’d rather watch tv on my phone!

Rated with 1 star
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Theresa of Yardville, NJ Verified Reviewer optimum pay my bill
Original review: May 25, 2020

For the past several months, since everyone is now working from home, I have had NUMEROUS problems with my internet service. It would up and down all day, everyday, but the last two weeks it was united rentals phone number non-existent. Approximately three weeks ago I called the company to tell them that I was having issues, and they had to send a service rep out to my apartment to look at it. The service rep told me that one of the connections in the box outside was corroded and he had to clean fix it. He also explained to me that because many people were now working from home, my service was no doubt being throttled. He admitted to me that I would be better off trying to upgrade to a faster service. I lost my job because of Covid-19 so upgrading at this time is not even possible. After he left, the problem with my service was even worse.

After three weeks and not having service for a whole day, I contacted Optimum once again and the rep on the phone ran some diagnostics to see if he could figure out what the problem was and try to fix it. He was unable to fix union bank credit card payment online so he told me that he would have to send out another service rep only this time he stated, “I’m going to send out the best we have so that this problem can be corrected because obviously there is a problem.” The appointment was set for two days later and the service rep arrived on time, only this time something was very different about this service guy. He was very abrupt with me and as I tried to explain to him what was happening he didn’t want to listen. He immediately went to the box on the outside of the building and started running tests with a hand-held meter.

After a little while he came inside of my apartment and looked at the wiring which at that time he didn’t touch, he just looked. He then went back outside to the box and did whatever he had to do. While outside he told me that he was going to disconnect an extra wire that I had inside and that should solve PART of the problem. He came back into my apartment, disconnected the wire and connected it to another wire. It took about one minute for him to do what he did. All of these wires (coaxial cable wires) have been in my apartment for over 10 years. No one has touched them as I am the only resident living there. What this service rep did took all of about 20 minutes and it seemed as though he knew EXACTLY what the problem was before he even got here university of hawaii at manoa school code is why he didn’t want to listen to me. He stated to me that he took care of the problem inside but there was still a problem on the outside, and he put through a work order to have the repair work done in 24-48 hrs.

Approximately 1/2 hr after he left I received an e-mail with the work order that showed whatever he did and a repair fee of $80! Nobody told me that I would have to pay a repair fee but this was Optimum’s way of scamming me by putting it in writing and making it look like I had agreed to these terms and to the fee. When I spoke to the rep on the phone at Optimum who ordered the repair to be done he agreed that the repair had not been done correctly the first time and he never even eluded to the fact that a fee would be charged. After receiving the email I immediately called Optimum to see why I was charged a fee they said that I would have to pay it. I will absolutely NOT pay this service fee because I am 100% sure I was scammed into believing that this service rep was being sent out to fix what the first guy didn’t fix.

The service is now up and working just fine which is also suspect because the first guy could have done the same thing. After reading through the numerous complaints that people are filing against Optimum, it’s obvious they’re trying to scam people out of money by making them pay for service fees. At this time many people are not paying their bill because they have not gotten paychecks so this is a perfect opportunity for Optimum to capitalize on this crisis. I can live without internet service, as a matter of fact I’m looking into buying a mobile hotspot, but there is one more thing that I am doing AGAIN and hopefully, this time my complaint will be heard. I am sending a letter to the mayor of this town begging him to please allow us to get Verizon FIOS. We now have a new mayor who doesn’t have his hands in the pocket of the cable company.

Optimum has monopolized the cable service in my apartment complex which is against the law. There has to be a way the residents can fight for another company to provide us with cable service. I will continue to pay ONLY the monthly charge for the service but I will continue to dispute the $80 service fee by sending certified letters. I can protect my good credit rating as long as my dispute is properly documented in writing. The worst that can happen is they’ll turn off my service which is no big deal. Optimum is by far the worst company I have ever had to deal with.

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Rated with 1 star
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Jimmy of Brooklyn, NY Verified Reviewer
Original review: May 21, 2020

I've been an Optimum customer for more than 10 years and this is the worst they've ever been. I can somewhat understand the increasing prices, but the bad customer service is just unbearable. whether you're trying to chat, or call you will wait and wait until they simply disconnect you. Each time you call back you go further and further on the waiting. If you're fortunate enough, to get someone once you ask a question they not ready to answer or address you mysteriously get disconnected. They also cancel your appointments without any notice. It's really sad that a company that was so good has declined that bad. Definitely considering dropping cable altogether.

Rated with 1 star
Anne of Morristown, NJ Verified Reviewer
Original review: May 20, 2020

Internet service not reliable, even before COVID-19. Customer service horrible. Can't get through via phone or chat. Extended waiting time. Even when escalating via Better Business Bureau or Consumer Protection Agency, Optimum does not resolve issues and only defend themselves and insist speaking on the phone instead of responding via email. Seems they are not comfortable about putting anything in writing. If you have a choice, do not use Optimum. This is the worst service provider I ever had. I read recent poor reviews here and can attest those bad reviews are consistent with my own experience.

Rated with 1 star
Mary Jo of Pine Brook, NJ Verified Reviewer Verified Buyer
Original review: May 20, 2020

I pay $113/month for Optimum Internet. It never works. I cannot contact customer service to discuss the issue because their voicemail lasts 10 minutes before being placed on eternal hold. Staying on hold for 35 minutes is completely unacceptable -- even with COVID-19. Shame on you for ignoring your customers who pay you great money. If I treated my customers this way, I would be out of business.

Rated with 1 star
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Marian of Port Chester, NY Verified Reviewer
Original review: May 19, 2020

Several phone calls about a charge on our bill. Left message each time. Never got a return phone call. This is unacceptable service. It is no service at all. I also tried leaving a message online. No response there either. The phone message was I’d get a call back in “more than 45 minutes.” That was about 8 hours ago.

Rated with 1 star
amabel of Weston, CT Verified Reviewer
Original review: May 18, 2020

All other negative reviews - same here plus more. These reps are trained to be belligerent, intimidating and not helpful. Anyone using this service is held hostage as there are no other internet providers available in our area. I have a business account for internet only, paying $120 for 200 mbps. That speed is not even offered to residential customers! There are published rates for less. The speed test runs at 105mbps.

The retention department reduced the bill by $10, would not increase the speed and said I had a technical issue and refused to let me speak. He rudely cut off the conversation, refused to transfer me to a supervisor and said I had no choice but to take what it is. He then transferred me to tech support which I was on hold for another 30 minutes and then the line went dead. This is not the first time I have had such a bad experience. I hope they realize people like their own grandmother is overpaying and rudely treated. Such a sham and such a shame we rely on them for our livelihood and connection to other businesses. You would think you are speaking to a debt collector - they must be trained by them! Good luck to everyone out there. Hopefully someone will start a class action suit against them.

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Rated with 1 star
Jerry of Howell, NJ Verified Reviewer
Original review: May 16, 2020

I have had the misfortune of having to purchase my t.v., internet and phone service from Optimum for 2 years due to the lack of competition in my community. I have found them to be deceitful, greedy and customer service challenged. They seem to have perfected the art of "Bait and Switch". I am currently investigating various streaming providers so I can replace Optimum, hopefully 5G will be available in the foreseeable future.

Rated with 1 star
Rootul of Oyster Bay, NY Verified Reviewer
Original review: May 15, 2020

Optimum does not provide an email address to contact customer support. Their chart interface does not work on Chrome and only contains automated responses.

In order to get customer service, you need to wait on hold on the phone. The last three times I needed to reach them, I have had to wait 45+ minutes to get in contact with someone.

On one occasion, the line disconnected and the support representative did not call me back to continue helping me. The issue I've been calling about is that they accidentally mailed me a cable modem that I do not need. I've been trying to help return their hardware but they are proving incredibly difficult to reach and work with. I highly recommend you do not use their optimum pay my bill because their customer service is abysmal. Lastly, the Optimum website is incredibly difficult to navigate and doesn't contain fundamental pieces of information like "Which Internet package am I subscribed to?". Bottom line: Use a different internet service provider if you have the option.

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Rated with 1 star
P S. of Pompton Plains, NJ Verified Reviewer
Original review: May 14, 2020

How is it we are all having internet issues now and they say that they must come to you for a service call in your home or charge you to upgrade equipment? Selfish greedy company in this pandemic!!! Charges a service sport charge for non sport customers!!!! Be it internet or cable they gouge you. Let the Dept of Cable know! I have been a customer for so many years. I can't remember how long UA Columbia, I think from the seventies. Numerous name changes as Customer Service changes have I seen and experienced with this family company, now sold & owned overseas Especially since sold by the family who also took them to court in violation of terms set in the sale of this business i.e not to fire people who were to have jobs after the sale.

They consistently raise prices and charge ridiculous fees that don't make sense just to gouge us. It's time to sue (class action)?, report them, write reviews & make noise about this company who lies about their service. They throttle, they lie about the issues to charge for repairs, service calls, they just keep on lying and raising prices. They do not care about loyal customers. They even give you a hard time if you buy your own equipment.! You can report them to agencies even though they are a private company. BPU Dept of Cable This is a legit dept! Or Buy a Leaf or other antenna locally for 50 channels for free.

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Rated with 2 stars
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Caleb of Newark, NJ Verified Reviewer
Original review: May 14, 2020

I was having problems with my Internet service so I decided to call Optimum’s customer service line. I immediately got on the phone with an automated speaker to follow directions as I needed help Specifically with Wi-Fi services. When I got to the point where I had to wait for a representative, I was told that I was to get called back, more than 45 minutes later. Then I didn’t know that it would be four hours later that I would be able to speak to a representative. Once I finally got that call back four hours later, I hurt so much background noise and talking that I couldn’t hear the actual representative likewise the representative couldn’t hear me. Then all of a sudden the phone clicked and ended our phone call without me even getting to explain my problem to them. So I recalled and waited an additional 4 hours for the next call back from a representative.

When I spoke to the second representative, she was really nice and helped me the best way she knew how. Unfortunately the representative couldn’t help with all my WiFi issues but I give her props for trying her hardest. Overall when calling optimum customer service be ready to wait a long time and have all your questions ready and prepared.

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Rated with 1 star
Lisa of Brooklyn, NY Verified Reviewer
Original review: May 14, 2020

Let me start by saying I've used a competitor ISP and throughout the years, I never had major problems. However, since moving to the center of Brooklyn along the Midwood area, I opted for Optimum just by choice (since I never used them). My Optimum service has disconnected more times in two weeks than my competitor ISP disconnected in 10 years. I've had issues with Optimum pre-COVID-19 quarantine and during (right now).

First of all, they are completely shady. I signed up for the service and they asked me for a lot of private information just to verify for a setup and then charged me a setup fee which I thought was fair until. I found out someone else I know in the area signed up for the same service, same plan, same setup and wasn't asked any personal info (SSN, birthday, etc) and the person got his setup for FREE.

Secondly, the setup was fairly easy but immediately after the technician left, we had issues already. For one, I could understand that advertised speeds aren't always what you get. However, I was paying $70 for 300mbps and the speed was always just 1/3 of that. That's less than HALF the speed for the price I'm paying for. Their router is also annoying where it keeps reusing the same IP addresses for all my devices so I can never connect to WiFi properly. Thirdly, they raised my price to $80 after the second month for no reason. When I finally got someone on the phone to ask why, I was told that the price was "raised for all customers".

Fourthly, not only does the internet disconnect completely (even Ethernet doesn't cut it), but I had outrages that lasted hours and even DAYS. For the past two days, there was no WiFi and I was completely embarrassed when I was cut off from meetings while working from home. Fifthly, after calling so many times, Optimum agreed to send out a technician who eventually told us that the "box outside" needs to be repaired. Nothing was wrong with our modem or router. According to him, an "engineer" would fix it within 7 business days. Three weeks passed and nothing happened.

Sixthly, their customer service is APPALLING. We called them so many times, live chat them so many times, and I even went as far as to contacting via THREE different social media platforms. The live chat is infuriating. The wait would be around 30 mins and it disconnected constantly or the agent would end the chat if you look away for just one second. The automated menu on the phone is AWFUL. It's unhelpful, staticky, unclear and they didn't allow me optimum pay my bill stay on the line for an agent, but they'd call me back. They called me back after 7 hours and the agent (like the others I've encountered) wells fargo financial institution address for direct deposit difficult to understand and asked the same questions over and over again which made me more angry. He eventually agreed to send out a technician which I'm almost 100% sure will just say "we'll send out an engineer" and the cycle would start all over again.

Keep in mind, that I've only used their service for 4 months and every month was a living hell. I tried to give Optimum a chance but they've done nothing but provide me with awful internet service, raised my bill, and stress me out. You would think that they'd make sure their services are fully functioning since a lot of people are working from home right now. But no. I'd file a chargeback with my credit card company for the 3 bills I paid so far, and I will cancel my service and will avoid Optimum at all costs.

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Rated with 1 star
Jon of East Meadow, NY Verified Reviewer
Original review: May 12, 2020

Been an Optimum now Altice customer over a decade and this service is the worst I've ever seen in my life. Was bad during hurricane Sandy but now it's impossible and it's fake as they have high demand from people being home more but like a good business who would increase the amount of people working they don't. They hide in their looping phone system that either tells you how busy they are ALL the time and hangs up or puts you into menus you can't get live help on. THEIR GOAL IS TO BE CHEAP AND HAVE NO LIVE HELP or poor help who have no idea what they are doing. The goal is to have you hang up. They never ask for feedback on how they are doing. I wonder why?

For example I have a TIVO and they want to do everything they can to make your life a living hell for not using their boxes. I am sitting right now in 20 minutes of forced steps to reboot a cable box none of which applies to TIVO. WORST AUTOMATED PHONE SYSTEM known to man! DOES ANYONE WITH HALF A BRAIN WORK THERE AND HEAR OUR FEEDBACK! I can't tell how many hours of wasted time with this company. Latest is they now require a digital tuner for TIVO boxes after never requiring one and they don't tell you why your service stopped working. Even if you're lucky to speak to a tech person they don't know as they have NO communication in this poor company.

So during a PANDEMIC they think it's a good idea to send installers to your home for a HUGE tuning box that was never needed before. The idiot reading a script assures me the techs coming into my home have taken all precautions. I told him, "STOP. You can't re-assure. NO Optimum pay my bill knows how bad this is and your re-assuring me they can't bring anything in." The guy shows up with a .75 mask you get from BJ's. No gloves, no booties to cover dirty shoes. Nothing. A total joke! I could go on, best bet is a case action lawsuit against altice, or they should just close up shop. They are a total disgrace. Oh yeah guy didn't know that much. Got one box working then left before the second one finished syncing up and does not work now. So I'm still in hell trying to get resolved. THEY BLOW!

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Rated with 1 star
Stefan of Brooklyn, NY Verified Reviewer
Original review: May 11, 2020

How Optimum punishes society in the Covid pandemic time. I pay only for Internet access, no phones, no TV. Raising monthly price without reason shows what kind of evil company you are dealing with. Instead to increase Internet speed for same money they increased monthly fee for same service. In the time of Covid pandemic when people have less incomes this is bad, bad, bad.

This is the explanation from Altice (owner of Optimum) spokeswoman explained to CR: "Our recent rate adjustments reflect the rising cost of programming, which continues to impact pay-TV pricing industrywide," she said in an email to CR, adding that the company will continue to invest in improving its network and services. These Optimum customers who don't have TV service from Optimum are paying now $15-20 more for what????

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Rated with 1 star
c of Cutchogue, NY Verified Reviewer
Original review: May 11, 2020

For days we have been losing the internet 3-4 times a day! The landline has been dead for a day and a half, and I expect much longer. The automated system is infuriating. You are lucky to get anyone on the phone after a recorded message says the wait will be at least 45 min! I purposely called the sales dept out of desperation and because they answer www turbotax com full site, they want to make money, and he tried to sell me 2 two products, one of which was for tech support!!! I gave up and tried the chat feature on the website.

After a long wait I got through to a rep. He said I would be charged $80 for a tech visit! I said no way! We already pay $251 a month which is sickening, and for mostly garbage programming, of which the majority of are commercials. So the rep says they are mailing out new equipment, then bok financial correspondent mortgage services abruptly ended the chat before I was done. This company has turned to garbage. They are taking our money, not providing reliable services and offer NO support. We supposedly pay for faster internet, but at home we are constantly getting bumped off when someone else goes online. What a scam! That's being robbed! Everyone needs to file an online complaint with the Attorney General's office immediately. Thank goodness we are moving out of the area in several months, then we will be done with them!

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Rated with 1 star
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Tom of Mineola, NY Verified Reviewer
Original review: May 11, 2020

This is the worst service I have ever come across, and I actually work in the ratings & reviews industry. I would never recommend this company to my worst enemy. They make it impossible to cancel, and will not allow me to get in touch with an actual person. AND the automated system is absolutely terrible, it only has a few options and none of them address faulty service or canceling the service. I am incredibly dissatisfied and wish I could get people fired here for their terrible best free budget app not linked to bank account alt="Rated with 1 star" width="140" height="22">

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Amy of Brooklyn, NY Verified Reviewer
Original review: May 11, 2020

When my internet recent went down for no reason, I could not get a live person on the phone. I waited 2-3 hours for someone to call me back and then that person did not seem to know what was going on and said there was an outage and the engineers were working on it. Two days later with my internet still not working, I finally got someone on Optimum chat who said it could be a router problem, but since it was my router that I paid for, if Optimum came and discovered it was my router issue they would charge me $80 to "fix" it. It was at that point in the chat that my temporary connection with the internet through which I was chatting with the Optimum person went out also.

At that point I looked at my router and turned it off and back on. Miraculously, my internet resumed working. I am wondering if Optimum messes with people's routers remotely, and they get money by going to people's homes and blaming the lack of connection on the person's router. Unlike Optimum, Verizon provides the router so Verizon cannot pull that scam. I'm still not sure why if there was decent customer service a person at Optimum could have simply the dime savings bank of williamsburgh me days ago to reboot my router and instead got me to the breaking point of why no outage report, and then thinking I am going to have to pay a service technician.

All I got from Optimum for days when I called was an automated message that remotely reboots the modem, but not the router. So finally, when I get ahold of a competent person 3 days later, he tells me that it could be my router, not an outage (like 2 people so far had said after me waiting 2 hours to talk to 2 separate cust mercedes kaestner varnado ethnicity. people). But why would a perfectly good router "fail" when there was really nothing wrong with it? Why? So Optimum could come to my home and tell me it's my router, and charge me $80? I think I see what is going on here. When my internet went down I was half asleep through a podcast that failed, and so no I wasn't anywhere near my router when it failed nor was anyone else. So it had to be a remote interference.Optimum.

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Rated with 1 star
John of Kings Park, NY Verified Reviewer
Original review: May 10, 2020

We had the service for three years and are currently disconnecting it. The prices kept going up while the service options kept going down. We have had poor Internet service and interrupted TV service. Almost impossible to get to speak to a human being who actually cares. Worst service ever for Triple Play!

Rated with 1 star
Jennifer of Poughkeepsie, NY Verified Reviewer
Original review: May 8, 2020

We have been customers of Optimum for over twenty years and never have had problems as such of recent. My husband contacted them because my internet/cable bill keeps increasing without additional services provided. He agreed to discontinue our TV service without my permission so I called back to speak with customer service to see if we could resume our TV service at the previous price that we were quoted. The customer service representative was so rude that I asked him to get his superior to speak with me. He said that I could not, as it is their policy not to allow for that. I asked for his employee number so I could call back to report him, but he refused. He only told me that his name was Steven M. (I questioned if that was even the truth).

After the call, we did not have any TV service for over two weeks even though we placed multiple phone calls about it. The IT department even ran tests on their end to see if something could be done before sending someone out to our home. Nothing seemed to work. An appointment was set up for service on Tuesday, April 28th between 8:00 AM-11:00AM. No one showed up nor contacted us to say they were not coming. My husband called again to report the continued problem on May 1st. During the conversation, he was told that an alternate appointment had been rescheduled for May 5th without any time parameters given. Luckily, he placed that call because Optimum never contacted us to let us know about the rescheduled appointment.

Just minutes before the technician arrived at our home, our service resumed. We placed a phone call to cancel the service call, yet we only were directed to an automated call center, so the technician was never contacted to say the service to us was no longer needed. He arrived that morning and ran some tests. He stated that Optimum should have been able to resume our services without his help off site which must have ended up happening. We have made several telephone calls to request not to be charged for two weeks of TV service that we did not receive and to report all of these happenings, yet we only are connected to the automated system which says that they will call us back, of which they have not. Service just has gotten horrible over the years!

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Rated with 1 star
George of Lakewood, NJ Verified Reviewer
Original review: May 8, 2020

This company is the absolute worst internet company second only to Sprint. I have absolutely no idea what I'm paying for. Kicked off constantly, internet constantly shuts off, They are the absolute worst. If you have ANY OTHER OPTIONS, take it!!!! An absolute ripoff!!!

Rated with 1 star
Amylynn of Patchogue, NY Verified Reviewer
Original review: May 7, 2020

DO NOT. Even, if like me, you only have 1 other option. Even if that option is Verizon with no FIOS, even if the service is a 10th of the internet strength, stay away from Optimum!! They will say anything to get you in the door and, as others said, get you paying for things you don't need. You get a great price for a year & then your bill doubles. When you best seats at tcf bank stadium they give you story after story. They give you made up names & made up ID#s. One call contradicts the next. You're disconnected for no reason.

You finally say you're going to cancel & they say to call back on a weekday. The cancelation dept is closed on weekends! What? So I did, many times. I had one guy refuse to cancel my acct "Maurice"! I asked to speak with a supervisor. He said HE was. I asked for his superior & he replied "that doesn't exist". I ended up hanging up & calling again. They initially talked me into changing service to internet only but I ended up canceling everything a week later because it was just ridiculous. So, I canceled everything & turned in the equipment. It took a few weeks because I wanted to do it personally (so there were no more issues).

I was waiting for a final, partial bill (as told on the phone). Instead I received a large bill for cable & internet. Again, I call. They said I have not made previous contact. Not once. Never. Not one of those 7+ times I called! Well, I do! I have a long list of longggg calls placed to their #s. So they proceed to tell me my account optimum pay my bill canceled by phone. They say It was shut off when I turned in the equipment! I'm going to end up paying it & taking them to small claims. My credit is 844. I pay my bills & will not let them bully me!

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Rated with 1 star
Michael of New Milford, NJ Verified Reviewer
Original review: May 6, 2020

I had sudden monthly bill increase - had to wait for more than 2 hours to somebody answer, connection quality was very bad; support rep read the script (apparently promotion has ended) and finally abruptly disconnected. Researching if possible to switch provider - not easy as well especially if your residence is condominium.

Rated with 1 star
Saleh of Hempstead, NY Verified Reviewer
Original review: May 6, 2020

Everything about Optimum is set up intentionally to make you pay for things you do not need. Do not believe a single thing they tell you in their sales pitch. The internet service is not that good either but the way their policies are set up is to make you pay for things you have not used. Try disconnecting a day after your billing cycle starts to pay for the whole cycle. Talk to customer service people who seem to have been trained to say whatever it takes to give you the impression that you are going to be charged less or get a bank of america new york ny headquarters services. Lies, lies, lies, that is all you get out of this company. If it were possible to give them a negative number of stars I would have given them that.

Rated with 1 star
Yesenia of Haledon, NJ Verified Reviewer
Original review: May 6, 2020

They interrupted my services for everyone in my house where I live, to do updates. Without advising anyone and they do not answer their phone.This is a critical time for America, we all need to stay informed.

Rated with 1 star
Frank of Wanaque, NJ Verified Reviewer
Original review: May 6, 2020

Optimum should change their Customer Service Dept name to "WE HAVE NO CUSTOMER SERVICE". This is the worst customer no service department I have ever tried to deal with. I say try because you can never get through to them. Every time I call, I get the same answering machine, it asks the same questions and you get the same results, you wait for hours and then hang up. Even the chat doesn't work right. You go around and around and you get nowhere. The bottom line is if there was another options for WIFI I would drop them in an instant. If you have any other choice in your area, take it. Optimum is the worst and they are very expensive. I get to pay almost $300 a month for this lack of customer service.

Rated with 1 star
Paulina of Brooklyn, NY Verified Reviewer
Original review: May 4, 2020

Please if you have bb&t mobile check deposit app option of internet use it. This has the worst customer service, I am on hold every time for a minimum of 2 hours. The longest I was on hold was for 5 hours. After being on hold for this long they never complete what actions of what is requested. My internet was out over 10 times in 2 months. There are constant outages and it's more expensive than Verizon. Customer service refuses to send an email with a confirmation number. I have had 2 representatives that have flat out yelled at me when I voiced these concerns and they do not have any supervisors you can speak to EVER. THE WORST INTERNET SERVICE.

Rated with 1 star
Gina of Franklin Square, NY optimum pay my bill Verified Reviewer
Original review: May 4, 2020

I just received my May 2020 bill. Amount increased by $20.00. I called to find out why because even as an intelligent human being you can not understand a cable bill. I was told the reason for the increase is due to "some discounts expiring" (NOW.during a time optimum pay my bill people are out of work). I am currently paying well over $230.00 a month with no pay channels (basic cable, internet, NOT high speed and home phone). I was told to return a cable box or cancel DVR in order to lower my bill. They said at this time they are not running any specials that they can offer me. I believe it is time to find another cable company who is willing to help/accommodate a loyal customer.

Источник: https://www.consumeraffairs.com/cable_tv/optimum.html?page=11
optimum pay my bill

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