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VTL (Air) Checklist for Travel to Singapore

This page contains is a checklist for Vaccinated Travel Lane (Air) [VTL (Air)] travellers who already understand the entry requirements into Singapore via the VTL (Air). If you are not clear on the VTL (Air) requirements, please refer to the VTL (Air) Overview page here before reading this checklist.

Travellers intending to travel out of Singapore to a VTL (Air) country/region are advised to check the prevailing entry requirements of the destination, and to exercise care send money via moneygram with credit card caution, especially when travelling with children. For useful information regarding preparing to depart from Singapore (e.g. obtaining pre-departure tests, vaccination certificates), please visit the, please visit the "Departing from Singapore" page.

Vaccinated Travel Lane (Air) Checklist

This step-by-step checklist is for all VTL (Air) travellers entering Singapore, including Singapore Citizens (SC) and Permanent Residents (PR). If ANY OF the requirements below are not met:

  1. Singapore Citizens and Permanent Residents will not be eligible for quarantine-free health protocols.
  2. Short-Term Visitors and Long-Term Pass Holders may be denied entry into Singapore.

“Short-term visitors” mentioned in this page refers to travellers who are not SC/PR or hold any Singapore-issued Long-Term Pass (e.g. Work Pass issued by the Ministry of Manpower, Student’s Pass issued by the Ministry of Education, or Long-Term Visit Pass issued by the Immigration & Checkpoints Authority).

Travellers can check the box (☐) for completed activities.

Stage 1: Pre-Departure for Singapore

A) Obtain an acceptable proof of vaccination

You must obtain any of the following acceptable proofs of vaccination, or you will not be eligible for travel on the VTL (Air). Other non-VTL lanes are available on the “Travelling to Singapore” page if you are not eligible for the VTL (Air). Eligibility for the vaccination proof below will vary depending on where you took your vaccination and your location, as detailed here. All travellers should, where possible, self-verify their vaccination certificates by referring to the guide here.

  1. Singapore: Singapore Vaccination HealthCerts issued via the Notarise portal with a QR code, or proof of vaccination on the TraceTogether or HealthHub app
  2. Australia:International COVID Vaccination Certificate (QR code in ICAO Visible Digital Seal for Non-Constrained Environments (VDS-NC) format) issued by any VTL (Air) country/region
  3. Brunei: Proof of vaccination on the BruHealth app
  4. Canada:SMART Health Cards (SHC) issued by any Canadian province
  5. Denmark, France, Germany, Italy, Netherlands, Spain, Switzerland:EU Digital COVID Certificate (EU DCC) of vaccination issued by any VTL (Air) country/region. One certificate, showing the final dose in the series (i.e. 1/1 or 2/2).
  6. Republic of Korea: Static vaccination certificate QR code on the COOV app or COVID Vaccination Certificate issued by the Korea Disease Control and Prevention Agency (KDCA) downloaded from the KDCA website
  7. United Kingdom:
    1. National Health Service (“NHS”) COVID Pass of vaccination; or
    2. Northern Ireland COVID certificate issued by Health and Social Care (HSC) in Northern Ireland (e.g. found on the COVIDCert Northern Ireland (“NI”) app)
    3. One QR code per dose; or

    4. [For children aged 13 to 15] Digital vaccination record retrieved from the public health database of the local health authority.
  8. United States of America (any of the following):
    1. SMART Health Cards (SHC) issued by CommonTrust Network issuers (listed here and here) or Vaccination Credential Initiative issuers
    2. Digital vaccination record retrieved from the public health database of the state or the local health authority
    3. Physical vaccination record and a letter signed by the state, local health authority or vaccination provider to attest to the passenger’s vaccination status. The attestation letter should contain:
      1. the passenger’s name and at least one other personal identifier such as the date of birth or passport number corresponding exactly with the information in the passenger’s passport used for entry into Singapore;
      2. the name of the vaccine administered for each dose; and
      3. the date when each dose was administered.

For entry into Singapore from 28 Novhrs:

  1. Finland, Sweden:EU Digital COVID Alicia keys corpo (EU DCC) of vaccination issued by any VTL (Air) country/region
  2. India: International Travel Certificate in the Digital Infrastructure for Vaccination Open Credentialing (DIVOC) standard, available on the Co-WIN platform.
  3. Indonesia: Proof of vaccination on the PeduliLindungi app
  4. Malaysia: Digital Certificate for COVID Vaccination downloaded or shown on the MySejahtera app

For entry into Singapore from 6 Dechrs:

  1. All other European Union Member States or non-EU countries* that have joined the EU DCC system (listed here):EU Digital COVID Certificate (EU DCC) of vaccination

*Travellers must continue to fulfil all VTL conditions, including travel history requirements, and must arrive in Singapore on a designated VTL flight.

For entry into Singapore from 13 Dechrs:

  1. Thailand: International COVID Vaccination Certificate issued by the Department of Disease Control, Ministry of Public Health, Thailand

For entry into Singapore from 15 Dechrs:

  1. Cambodia: COVID Vaccination Card issued by the Ministry of Health / Ministry of Defence in Cambodia
  2. Fiji: COVID Vaccination Certificate issued by Republic of Fiji
  3. Maldives: COVID Digital Certification downloaded from the Health Protection Agency Maldives’ website
  4. Sri Lanka: Certificate of COVID Vaccination issued by the Sri Lankan Ministry of Health

Other frequently asked questions regarding vaccination proof can be found here.

B) [Short-Term Visitors and Long-Term Pass Holders only] Apply for Vaccinated Travel Pass (Air) [VTP(Air)]

All short-term visitors and long-term pass holders must apply for a VTP. The VTP can only be used for travel on designated VTL klm contact number usa flights. Applications must be made between 7 and 60 calendar days before the intended date of entry, together with the QR code of the traveller’s vaccination certificate (if available). Applications are free of charge. Successful applicants will receive their approved VTP via email. Click here to apply for a VTP.

Unvaccinated children aged 12 and below in this calendar year are eligible to enter Singapore on the VTL (Air) without applying for a VTP (e.g. a child turning 12 this year is eligible). However, they must comply with all other VTL (Air) conditions, including being accompanied by a fully vaccinated VTL (Air) traveller.

C) [If travel document is issued by a country/region that requires an klm contact number usa visa] Application for Entry Visas for Short Term Visitors

Valid entry-visa holders, visa-exempted travellers as well as Singapore Citizens and Permanent Residents are not required to apply for an entry visa to enter Singapore. Travellers who are unsure if they require an entry visa or wish to apply for a visa should click here for more details.

D) Secure Tickets for a Designated VTL Flight

To qualify for the VTL VTL (Air) quarantine-free travel health protocols, travellers must do the following:

  1. Have only travelled to / transited via any VTL (Air) countries/regions listed below, Category I countries/regions (Hong Kong, Macao, Mainland China, Taiwan) and/or Singapore, in the last 14 consecutive days before departure for Singapore; and
  2. Arrive in Singapore on a designated VTL (Air) flight. Please check the websites of the respective airlines for details of the VTL (Air) flights available.
Airlines Operating Designated VTL (Air) Flights to Singapore*
*List will be regularly updated
VTL (Air) Countries/Regions
Air FranceFrance
Air IndiaIndia
Asiana AirlinesRepublic of Korea
EmiratesUnited Arab Emirates
Etihad AirwaysUnited Arab Emirates
Garuda IndonesiaIndonesia
British AirwaysThe United Kingdom
Jetstar AirwaysAustralia
Jetstar AsiaAustralia, Malaysia
KLM Royal Dutch AirlinesThe Netherlands
Korean AirRepublic of Korea
Malaysia AirlinesMalaysia
Malindo AirMalaysia
Qatar AirwaysQatar
Royal Brunei AirlinesBrunei Darussalam
SaudiaSaudi Arabia
ScootAustralia, Germany, Malaysia, Republic of Korea, Saudi Arabia
Singapore AirlinesAustralia, Brunei Darussalam, Canada, Denmark, France, Germany, India, Indonesia, Italy, Malaysia, Republic of Korea, Spain, Switzerland, The Netherlands, United Arab Emirates, The United Kingdom, The United States of America
United AirlinesUnited States of America

E) [Short-term visitors only] COVID Insurance

All short-term visitors travelling to Singapore under VTL (Air), must purchase a suitable travel insurance with a minimum coverage of S$30, against COVID related medical charges. Travellers may be insured with a Singapore or overseas-based insurer. For the list of available travel insurance products offered in Singapore, click here.

F) Secure Self-Isolation Accommodation

Travellers can self-isolate at any of the following locations:

  • Residential accommodation, e.g. own/shared residence, rented residence (please note minimum rental period regulations for Private Property and HDB flat / Bedroom); or
  • Non-residential accommodation, such as hotel or serviced apartment in this non-exhaustive list. Before booking, travellers should confirm that the accommodation allows guests who are self-isolating whilst awaiting their on-arrival COVID Polymerase Chain Reaction (PCR) test result.

Travellers may serve self-isolation at their residence with other household members, regardless of vaccination status or travel history. However, travellers residing with unvaccinated vulnerable household members, are strongly encouraged to serve their self-isolation in isolation in a room and minimise contact. If this is not feasible, travellers are advised to consider alternative accommodation.

Travellers should designate a specific bathroom to be used by themselves. If a bathroom has to be shared, the following actions are suggested:

  1. Lower the lid before flushing the toilet;
  2. Clean and disinfect contact surfaces after each use; and
  3. Avoid using the toilet for at least 20 minutes after it is used by the person who is serving self-isolation.

G) Pre-Departure COVID Test

All travellers, except those aged two and below in this calendar year (i.e. a child who turns 2 in this calendar year will be exempted), must take a pre-departure COVID PCR test, at an accredited or authorised testing facility in the country/region of departure, or a professionally-administered Antigen Rapid Test (ART) within 2 days* before departure for Singapore. Self-swabs are not allowed. Please also ensure that the test report:

  1. Is in English (or accompanied with an English translation);
  2. Contains the traveller’s name, and either date of birth or passport number (per the passport used to travel to Singapore); and
  3. Reflects the date and time the test was taken, the name of the testing institution, and a negative test result; and
  4. Is not handwritten.

*If the pre-departure test is taken on 1 Novemberit will be valid for departures up to 3 Novemberhours.

H) Submission of Health Declaration

Travellers should submit an SG Arrival Card (SGAC) with their pre-trip health and travel history declaration, within 3 days before arriving in Singapore.

SC/PRs who are not vaccinated in Singapore are strongly encouraged to submit their overseas vaccination certificate in their health declaration as part of the SG Arrival Card submission. Those who are vaccinated in Singapore are not north easton savings bank eastman street to submit their vaccination certificates as their vaccination records are already captured in the Singapore Ministry of Health (MOH) database.

Long-term pass holders and short-term visitors who are required to apply for a VTP are not required to upload their vaccination certificates as part of the SG Arrival Card submission, as their vaccination certificates will be verified as part of the VTP application.

Travellers should defer their travels if they:

  • Have COVID symptoms;
  • Are diagnosed or suspected to have contracted COVID in the last 14 days before departing for Singapore; or
  • Had been in close contact with a COVID positive patient in the last 7 days before departing for Singapore. This includes the provision of care for a COVID patient in a healthcare or family/social setting, staying in the same location as a COVID patient, or had been in close (i.e. less than two meters) contact with a COVID patient for more than 15 minutes.

I) Registration and Pre-payment for On-Arrival COVID PCR Test

All travellers, except those aged two and below in this calendar year (i.e. a child who turns 2 in this calendar year), should register and pre-pay for their on-arrival COVID PCR test here. The test costs $ including GST. Failing which, travellers will pay for the test on the spot during arrival, and may experience delays in the administration of the test and departure from the checkpoint.

J) [Short term visitors only] Contact Tracing App/Token

All short-term VTL (Air) travellers must download the TraceTogether mobile application on their mobile phone and register their profile for contact tracing. Only children aged 6 and below in this calendar year are exempted from this requirement (e.g. a child who turns 6 this calendar year will be exempted).

Travellers aged 7 to 12 in this calendar year [i.e. those born from to (inclusive)] and those who are unable to use a mobile device due to a certified disability or special need, are eligible to be issued physical TraceTogether tokens with payment of a refundable S$50 deposit (in lieu of the requirement to have a mobile device with the TraceTogether app downloaded) at the Changi Recommends booth at Changi Airport upon arrival in Singapore.

Stage 2: Departure for Singapore

A) Pre-boarding document checks

When checking in at the departure airport, travellers must present to the airline staff:

  1. Physical or electronic copy of the Vaccinated Travel Pass (Air) [VTP (Air)] for the specified period of entry;
  2. Valid pre-departure COVID PCR test or Antigen Rapid Test (ART) for entry into Singapore showing a negative test result;
  3. Valid visa (for visa-required visitors);
  4. Acceptable proof of vaccination (same proof as at Stage 1A).

Singapore Citizens and Permanent Residents need only present (ii) and (iv) above. Travellers who do not fulfil the above may be denied boarding.

Long-Term Pass holders need only present (i), (ii) and (iv) above. Travellers who do not fulfil the above may be denied boarding.

Stage 3: Arrival in Singapore

A) Immigration Clearance

Follow the instructions provided by the officers and signages on arrival.

As part of immigration clearance, travellers must present the same set of documentation listed in Stage 2A. Short-term visitors must also present a physical or electronic copy of their travel insurance policy. Travellers klm contact number usa do not have the required documentation may be refused entry into Singapore by the Immigration & Checkpoints Authority (ICA).

Travellers may only procure goods and services from permitted concessionaires within the airport transit area or the cordoned-off area in the Arrivals Hall.

B) On-Arrival COVID PCR Test

All travellers, except those aged two and below in this calendar year (i.e. a child who turns 2 in this calendar year), klm contact number usa take an on-arrival COVID PCR test. Travellers who did not pay for the test before arrival will pay on the spot for the test.

C) Transport to Declared Self-Isolation Accommodation

Travellers must commute directly to their declared self-isolation accommodation immediately upon completion of their on-arrival COVID PCR test. They may do so using private transport, taxi, or private hire cars (e.g. GrabSHN, Go-Jek, Ryde, MVL(TADA), via the respective providers’ apps).

The use of public transport, e.g. trains or buses, is prohibited.

Stage 4: Self-Isolation

A) Self-Isolation

All travellers must self-isolate at their declared accommodation (per Stage 1F) until they receive a negative COVID PCR test result (likely within 24 hours).

B) Release from Self-Isolation

Travellers can only leave their self-isolation accommodation after a negative result of the COVID test taken on arrival in Singapore is conveyed. Klm contact number usa result could be released to the traveller via email or call, around 24 hours from when the test was administered. Travellers with Singpass may also view their results via the TraceTogether or HealthHub App .

Travellers who test positive for COVID are klm contact number usa to receive medical treatment. The prevailing medical treatment charges will apply.

Stage 5: Stay in Singapore

COVID Safe Management Measures and Proof of Vaccination

As part of Singapore’s Vaccination-differentiated Safe Management Measures (VDS), you must be vaccinated to participate in certain activities in Singapore (e.g. dining in F&B establishments, entering shopping malls, attending certain events etc.). Travellers must also comply with all other public health measures. This includes the use of the TraceTogether app, which allows the identification of close contacts of a positive COVID case. Some activities in Singapore may require proof of vaccination (e.g. attendance at large scale events, entering shopping malls, dining in). The vaccination status of all fully vaccinated VTL (Air) travellers will be automatically reflected on their TraceTogether app around 1 day after arrival in Singapore.

If you are a Singapore Citizen or Permanent Resident with an overseas-issued vaccination certificate, to be eligible for VDS, please be reminded to present your overseas vaccination certificates at the immigration counter for verification and processing, if you are unable to upload your vaccination certificate successfully during SG Arrival Card submission. Your status will be updated on your TraceTogether app.

Please click here for the latest public health measures and VDS and here for more FAQs on inland public health measures.

Stage 6: Departure from Singapore

[Only if applicable] Return of TraceTogether Tokens

Short term visitors issued with a physical TraceTogether token when arriving in Singapore must return the tokens in-person at a designated TraceTogether token return booth at the checkpoint.

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Help Center

or klm contact number usa Assistance available in English/Mandarin 24hrs /day, 7 days/week
Assistance available in Cantonese:
8am – 8pm, Mon-Sat
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Assistance available in English/Mandarin 24hrs /day, 7 days/week
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Assistance available in English 24hrs a day, 7 days a week
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Near Faizabad
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Sun: Closed

Assistance available 24hrs/day, 7 days/week
Assistance available in Korean: Mon-Fri: 9am-6pm(KOR Time)
Assistance available in English 24hrs/day, 7 days/week
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Assistance available in English/Mandarin am - pm, Mon-Fri
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Contact Klm Customer Service

Klm Phone Numbers and Emails

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Klm Contact Information

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KLM Royal Dutch Airlines

Amsterdamseweg 55, GP



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Klm Rating Based on 13 Reviews

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Summary of Klm Customer Service Calls




Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Klm Customer Service?

Request for Information Question:

  • “Pet question.”
  • “Want to talk to you about my laggage”
  • “To check arrival of guest”

Activation/ Cancellation Question:

  • “My cancelation”
  • “I have to have cancellations for my ticket”
  • “Trying to cancel ticket”

Product/ Service Question:

  • “Damaged baggage”
  • “About lost luggage and damaged stuff”
  • “Book a seat”

Return/ Replace Question:

  • “Change flight”
  • “Changing the flight”

Refund Question:

  • “I would like a ticket refund but do not have the ticket number”
  • “Refund”
  • “Refund not came through”

Payments and Charges Question:

  • “Overcharged”
  • “Make payment”

Staff Question:

  • “Reckless service”

Shipping and Delivery Question:

  • “I didnt get full refund”

Other Question:

  • “Travel with a minor”
  • “I will appreciate if I can fly in KLM KLM schedule for am from Munich to Amsterdam.”
  • “We got a problem with tickets”


Top Klm Services

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Klm Pros and Cons

Pros: Very good, Lot, Except this occasion

Cons: Twice the charges for a single trip, Poor service, No or incorrect information, Lack of veracity and rudeness to their customers, Incorrect booking date


KLM is a Royal Dutch Airline. This is one of the largest and most well-known air carriers in the world. KLM provides cargo and passenger services to more than 90 destinations all over the world. This is the oldest airline in the world that was founded in KLM is committed to providing high quality air transportation services at affordable prices. Millions of people all over the world have already made sure KLM is one of the most reliable airlines to deal with. Modern airplanes, flexible schedules and exceptional customer service make KLM so popular and loved by passengers all over the world.

Klm reviews and complaints

Klm is ranked 43 out of in Transport category

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'The freighter markets are on fire right now. That's where we see real growth,' Boeing exec says

A top executive at Boeing has underlined the importance that cargo now plays in the aerospace industry, nearly two years after travel came to a near standstill due to the coronavirus pandemic.

"The freighter markets are on fire right now. That's where we see real growth," Stan Deal, executive vice president of Boeing, told CNBC's Dan Murphy at the Dubai Air Show on Sunday.

The company has announced plans to add three conversion lines for its BCF across North America and Europe. These are facilities that convert aircraft to freighters and they'll be located at KF Aerospace in Canada and London Klm contact number usa comments come a day after Boeing said it was in advanced talks to sell a cargo version of its future X jetliner. Ihssane Mounir, senior vice president of commercial sales and marketing at Boeing, told Reuters Saturday that it was "in pretty advanced discussions with a number of customers."

"The [X freighter] looks good from a design standpoint and a requirements standpoint."

A worker checks cargo in the hold of a Boeing Co ER passenger plane, operated by Air France-KLM, before departure to Los Angeles, U.S., at Charles de Gaulle airport in Roissy, France, on Monday, May 10,
Nathan Laine

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KLM Royal Dutch Airlines

Koninklijke Luchtvaart Maatschappij, best known by its initials KLM, is the flag carrier airline of the Netherlands. KLM’s headquarters is in Amstelveen near its hub at Amsterdam Airport Schiphol. KLM operates scheduled passenger and cargo services to more than destinations worldwide. It is the oldest airline in the world still operating under its original name.

Schiphol East Airport
Amsterdam, Netherlands ZL

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The website states Facebook and twitter are the best ways to contact them.

Executive Contacts

Primary Contact
Mark Kramer
Director of Customer Experience
Schiphol East Airport
Amsterdam, Netherlands ZL

Secondary Contact
Erik Swelheim
Chief Financial Officer
Schiphol East Airport
Amsterdam, Netherlands ZL

René de Groot
Managing Director and Chief Operating Officer
Schiphol East Airport
Amsterdam, Netherlands ZL

Chief Executive
Pieter Elbers
Schiphol East Airport
Amsterdam, Netherlands ZL

Last updated: August 9,

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